---
title: 'Creator Operations Specialist at Raptive'
canonical: 'https://feeny.ai/job/creator-operations-specialist-raptive-united-states-83gygjt3y1k7'
type: 'job'
last_seen: '2026-09-07'
---

# Creator Operations Specialist at Raptive

- **Company:** Raptive
- **Location:** United States
- **Employment:** full-time
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/raptive/7edbc535-b00d-4b82-ae7a-cc40e25b0377

## Job description

At Raptive, we support creators through some of the most important and complex moments in their businesses. Delivering a great experience requires more than answering questions well. It requires strong systems, clear knowledge, thoughtful coordination, and the ability to recognize when an individual issue points to a broader opportunity.

We’re looking for someone who combines creator empathy with operational discipline. This person will be a strong writer, careful problem-solver, and dependable teammate who can navigate ambiguity, identify patterns, and coordinate effectively with cross-functional partners.

In this role, you’ll support creators directly while contributing to the knowledge, workflows, systems, and operational signals behind the creator experience.

## WHAT YOU WILL BE DOING

- Provide accurate, thoughtful support across a range of creator and operational needs.
- Own assigned tickets, workflows, and clearly defined project deliverables through completion.
- Keep assigned work and operational records accurate and current, with clear ownership, status, blockers, and next steps.
- Monitor assigned workflows and support interactions to identify recurring friction, stalled work, and potential knowledge or process gaps to surface to the team.
- Recognize dissatisfaction, declining trust, competitive consideration, or retention risk and respond or escalate appropriately.
- Support defined retention efforts by researching creator context, identifying underlying concerns, and helping prepare relevant creator communication.
- Create, update, and maintain internal and external knowledge resources using established standards, helping keep guidance accurate and consistent.
- Help prepare and maintain approved knowledge used by automated support experiences.
- Turn complex or fragmented information into clear documentation, troubleshooting guidance, and creator-facing explanations.
- Contribute to support readiness for creator-facing products and process changes by testing guidance, documenting assigned workflows, and surfacing support gaps.
- Help test approved automated support experiences and document issues or follow-up needs.
- Use approved AI and automation tools for research, drafting, summarization, analysis, and knowledge discovery.
- Escalate with clear context, research completed, actions taken, risk, and a recommended next step.

THE SKILLS AND EXPERIENCE YOU BRING TO THE ROLE

- 3+ years of experience in customer support, customer success, operations, support operations, knowledge management, or a related field.
- Excellent writing, editing, research, and documentation skills.
- Demonstrated ability to independently manage assigned work, follow through on commitments, and deliver high-quality results.
- Comfort working through ambiguity, gathering missing information, and helping document or improve processes that are still evolving.
- Ability to coordinate effectively with cross-functional partners, maintain clear follow-up, and escalate stalled or unclear ownership appropriately.
- Strong judgment and the ability to distinguish routine work from situations requiring deeper research or escalation.
- A practical data mindset and experience using reports, ticket trends, customer feedback, or operational data to validate observations and explain impact.
- Strong creator or customer instincts, with the ability to balance empathy, accuracy, boundaries, and business judgment.
- Experience working successfully in a remote environment.

## THESE WILL SET YOU APART

- Experience supporting online creators, publishers, digital media businesses, or other complex small-business customers.
- Experience in one or more of the following areas: retention, knowledge management, financially sensitive account workflows, or product and process rollout support.
- Familiarity with support and operational platforms such as Zendesk, Salesforce, or Confluence.
- Practical experience using AI, automation, or Knowledge-Centered Service practices in a support environment.

## ABOUT RAPTIVE

Raptive is a new kind of media company built for creators and home to one of the largest and most diverse audiences on the internet. For advertisers, Raptive provides a direct path to premium creator environments, high-impact creative capabilities, and scaled access to trusted content that drives meaningful consumer attention, engagement, and results. Raptive combines its position as the world’s largest ad management platform with a comprehensive suite of monetization, audience and business solutions that enable creators to turn their passions and talents into thriving independent companies and enduring brands. We stand for the future of a diverse, open internet powered by the creativity and entrepreneurship of the independent creators and publishers it serves. To date, Raptive has driven $4 billion to it's partners. Join us in creating a more equitable and inclusive future for media. Raptive was recognized as a Fortune 100 Best Places To Work for 2025-2026.

The base salary range for this position is $60,000-$67,000. The range provided is Raptive’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities. This role is eligible for additional incentive compensation that isn’t included in the posted range.

For more information, visit www.Raptive.com http://visitwww.Raptive.com or follow us on LinkedIn or Instagram.

Raptive is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. Raptive is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

## About Raptive

## Company Overview
- **One-liner**: Raptive is a global media company and creator network that provides ad management, monetization, and audience growth solutions for independent creators and enterprise publishers.
- **Entity Type**: Private (not publicly traded)
- **Headquarters**: New York, NY, United States
- **Founded**: 2006 (originally formed from the merger of CafeMedia and AdThrive)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising & Public Relations, Digital Media, Ad Technology
- **Target customers**: B2B – independent content creators, digital publishers, and enterprise media companies; also serves advertisers seeking premium, human‑created content environments.
- **Mission or purpose statement**: “To build a creator‑first future” (Glassdoor) / “Powering creator independence” (website)

## Products & Services
- **[Ad Management Platform]**: The world’s largest ad management platform, combining AI‑driven technology with human expertise to optimize ad revenue (RPMs) for creators and publishers.
- **[Creator Network]**: A selective network of over 4,000 independent content creators across categories (food, family, lifestyle, travel, pets, sports, etc.) that helps them grow into resilient businesses.
- **[Enterprise Publisher Solutions]**: Enterprise‑grade monetization, audience support, and strategic partnership for large media companies.
- **[Advertiser Marketplace]**: Premium advertising inventory reaching real audiences in authentic, human‑led editorial environments; Raptive does not monetize AI‑generated content sites.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: **$4B+** paid directly to creators and publishers to date; **47%** average two‑week revenue increase for creators switching to Raptive.
- **Notable Investors/Partners**: Not publicly available from search results.
- **Growth Signals**:
  - #1 largest ad management platform in the world.
  - Top 10 global media company (Comscore, Dec 2025).
  - Reaches **224M** consumers monthly (Comscore) and **195M** unique visitors; top 10 in Food, Family, Lifestyle, Travel, Pets, Sports.
  - 15% of global ad dollars managed by Raptive.
  - Active advocacy for the open internet and sustainable policies for publishers.

## Competitive Advantages
- **Scale & Premium Demand**: Unmatched network size and exclusive access to top‑tier advertisers seeking human‑curated content.
- **AI‑Driven Performance**: Proprietary AI and data intelligence that deliver the highest RPMs and pageview growth.
- **Strict Content Policy**: Only partners with original, human‑led content; no AI‑generated sites are monetized, ensuring brand‑safe, authentic environments.
- **Advocacy & Industry Leadership**: Actively shapes policy and standards to protect the open internet and creator independence.
- **Award‑Winning Service**: Dedicated specialist support with proactive collaboration and strategic guidance.

## Strategic Focus
- Scale the creator network and enterprise publisher partnerships globally.
- Advance AI‑driven monetization technology to further improve revenue outcomes.
- Continue advocacy for sustainable digital publishing and the open web.
- Strengthen diversity, equity, and inclusion within the company and the creator community.

## Why Work Here
- **Culture & Recognition**: Certified as a Great Place to Work® (93% of employees say it’s a great place to work, vs. 57% at a typical US company). Recognized on Fortune’s Best Workplaces lists (2025: #37 Best Workplaces for Women, #90 Best Medium Workplaces, #13 Best Workplaces in New York).
- **Remote‑First**: Work remotely from home or from offices; flexible time off, paid family leave, home office and wellness stipends, charitable giving matches, 401k matching.
- **Diversity & Inclusion**: Strong commitment to building a diverse team; employees report feeling welcome (96% say they are treated as full members regardless of position).
- **Leadership**: CEO Michael Sanchez has a 97% approval rating on Glassdoor; overall Glassdoor rating 4.2/5, with 85% of reviewers recommending the company to a friend.
- **Team & Mission**: Talented, passionate team on a mission to build a creator‑first future; employees cite meaningful work and a dynamic culture.

## Sources
1. [raptive.com/about](https://raptive.com/about/)
2. [raptive.com/](https://raptive.com/)
3. [raptive.com/careers](https://raptive.com/careers/)
4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7046638)
5. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Raptive-EI_IE696867.11,18.htm)

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