---
title: 'Creator Productivity Manager at Impact.com'
canonical: 'https://feeny.ai/job/creator-productivity-manager-impact-com-kuala-lumpur-4pn4hqtc25qq'
type: 'job'
last_seen: '2026-10-25'
---

# Creator Productivity Manager at Impact.com

- **Company:** Impact.com
- **Location:** Kuala Lumpur, Malaysia
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/impact/jobs/8903121002

## Job description

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit[www.impact.com](http://www.impact.com).

Position Overview

As a member of the Creator Solutions team, impact.com’s in-house performance creator experts, you will be responsible for driving success across a portfolio of client accounts. You will manage creator programs and campaigns across diverse verticals, including fashion, parenting, food, technology, and more. Our programs span from introductory performance-led strategies to year-long brand ambassador initiatives. In this role, you will own the campaign execution cycle from start to finish for a select group of clients while providing key support on a variety of larger, strategic programs.

Your Role at [impact.com](http://impact.com):

You will be the primary driver of growth and engagement within our clients' Creator and Affiliate Programs. This involves partnering with our brands to design, implement, and scale comprehensive strategies for creator recruitment, relationship management, and community growth, ensuring a vibrant, active, and profitable partner network.

What You'll Do:

- Strategy & Planning
- Develop and implement performance-led strategies to attract creators aligned with defined brand and business goals.
- Strategize content creation and casting to ensure campaigns are on trend and highly relevant to the current social media landscape.
- Recruitment & Campaign Execution
- Lead a 360° creator recruitment effort, identifying and targeting creators to join programs/campaigns, leveraging offshore support where necessary.
- Source and vet qualified creators for each campaign, providing data-driven recommendations based on follower count, location, niche, and audience demographics.
- Create comprehensive creator campaign briefs based on client guidelines and FTC/disclosure compliance standards.
- Client & Creator Management
- Leads  kick-off calls and prepare all necessary documentation (internal and external), efficiently responding to client communications.
- Negotiate terms and communicate extensively with creators, including facilitating product orders and gathering content drafts.
- Review and approve creator content to ensure compliance with the brief and quality standards (e.g., spelling and grammar).
- Provide excellent customer service and subject matter expertise, ensuring client and creator satisfaction and trust in our services.
- Performance & Optimization
- Monitor and manage program timelines and budgets to ensure both revenue goals and client deadlines are consistently met.
- Gather campaign metrics, analyze performance, and format data to generate actionable insights.
- Identify potential upselling opportunities and communicate these effectively to senior leadership.
- Design and execute incentive programs, including flat fees, performance-based rewards, and exclusive offers.
- Internal Collaboration
- Collaborate closely with internal teams (community support, sales, product, marketing, and client success) to ensure creator community and affiliate strategies align with overarching business goals.

What You Have:

- Adventageous: Completion of your free [Getting Started with Influencer Partnerships Certification](https://pxa.impact.com/student/path/1099689-getting-started-with-influencer-partnerships-learning-path-certification?utm_source=impact.com&utm_medium=featured-link&utm_content=asso-lp-220&utm_campaign=job-description) on PXA. Candidates must mention this completion in their cover letter.
- Fluency in Mandarin (spoken and written) is required for managing Mandarin-speaking clients and creators
- Bachelor's Degree or relevant experience
- At least 2-4+ years of proven professional experience in the Affiliate Marketing, Creator Marketing, or Community Management space.
- Strong foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
- Familiarity with the impact.com or another affiliate marketing platform is a plus.
- Strong knowledge of creators across verticals, especially CPG, fashion, parenting, wellness, fitness, etc., and creator rates
- Experience with niches such as gaming, tech, finance, entertainment, etc. a plus
- Familiarity with the essential components of the creator lifecycle: budgeting, casting, negotiating, contracting, fulfillment oversight, draft approvals, and reporting.
- Exceptional communication skills (written and verbal) with demonstrated ability to engage and motivate diverse Creators, affiliates, and clients.
- A data-driven mindset with proficiency in analyzing metrics and translating them into actionable business insights.
- Relationship-driven approach with the ability to manage diverse personalities and work styles.
- Strong passion for and knowledge of social media platforms and the ability to adapt to sudden changes in trends and industry shifts.
- Self-starter mentality with a strong drive to develop client businesses and succeed personally.
- Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Strong problem-solving skills.
- Demonstrate a growth mindset and a willingness to continuously learn and improve.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

## About Impact.com

## Company Overview
- **One-liner**: Impact.com is the world’s leading partnership management platform, enabling enterprises to discover, manage, track, and optimize all types of partnerships—from affiliates and influencers to strategic brand alliances—powered by AI and a $100B+ commerce network.
- **Entity Type**: Private (Growth-stage, backed by prominent venture capital)
- **Headquarters**: Santa Barbara, California, USA
- **Founded**: 2008
- **Founders**: David A. Yovanno (CEO), Todd Crawford, and others

## Core Business
- **Primary industry/industries**: Partnership Marketing Technology (SaaS), Affiliate Marketing, Influencer Marketing, Commerce Technology
- **Target customers**: B2B, Enterprise (over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics)
- **Mission or purpose statement**: To create impact through partnerships by transforming the way enterprises manage and optimize all types of partnerships.

## Products & Services
- **Impact.com Platform (Core SaaS)**: An AI-native, all-in-one partnership management platform that unifies affiliate, creator, and referral programs. It covers the full partnership lifecycle: Discover & Recruit, Track, Engage, Contract & Pay, Protect & Monitor, and Optimize.
- **TrueLink™**: A proprietary cross-device tracking technology that provides a complete view of the customer journey while prioritizing privacy.
- **AI-Powered Optimization**: Predictive analytics and machine learning tools to evaluate partner value, assess customer lifetime value, and optimize performance across the partnership network.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company has raised significant growth capital from top-tier investors.
- **Key Metric**: Over 5,000 global brands use the platform, managing more than 225,000 active partnerships. The platform powers over $100B in partnership commerce annually.
- **Notable Investors/Partners**: Backed by prominent venture capital firms (specific names not listed in provided sources, but widely reported as including growth equity investors). Key customers include Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.
- **Growth Signals**: 1,000+ employees across 21 global offices; 20+ nationalities represented; actively hiring for 84+ roles across engineering, data science, product, marketing, and sales; expanding AI capabilities (e.g., Internal Systems Engineer for Applied AI, Principal Data Scientist for Fraud Modelling).

## Competitive Advantages
- **All-in-One Platform**: Unifies affiliate, influencer, and referral programs in a single dashboard, eliminating the need for multiple tools and fragmented data.
- **AI-Native & Data-Rich**: Leverages AI to predict partner value, assess customer lifetime value, and optimize performance, powered by a network of over $100B in partnership commerce.
- **Full-Stack Protection**: Built-in fraud detection, compliance monitoring, and traffic quality analysis to protect brand integrity and maximize ROI.
- **Proprietary Tracking (TrueLink™)**: Cross-device, privacy-first tracking that provides a complete picture of partner-driven conversions.
- **Scale & Trust**: Trusted by over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.

## Strategic Focus
- **AI-First Innovation**: Deep investment in AI and machine learning, including roles for Applied AI, Next Gen Recommendation Systems, and Fraud Modelling, to further automate and optimize partnership performance.
- **Global Expansion**: Continued growth of its 21 global offices and hiring across North America, Europe, Asia, and Africa to support a diverse, international customer base.
- **Platform Unification**: Driving the industry shift from siloed affiliate, influencer, and referral tools to a single, unified partnership management platform.
- **Enterprise Scale**: Deepening relationships with large enterprise clients and expanding the platform’s capabilities to serve the world’s biggest brands.

## Why Work Here
- **Culture & Mission**: Described as a global community of “growth technologists” who are adaptable, passionate, and collaborative. The company emphasizes science and technology to create transformational growth.
- **Remote/Hybrid/Office Policy**: Flexible working policy with work-from-home opportunities. Many roles are listed as hybrid or remote (e.g., “Hybrid” in New York City, “Remote (US)”). The policy is tailored to each role and location.
- **Notable Perks**:
    - **Work-Life Balance**: Flexible, unlimited time-off policy.
    - **Family Matters**: Paid family leave for both birthing and non-birthing parents.
    - **Health & Wellness**: Inclusive, comprehensive healthcare plans for employees and their families.
    - **Financial Growth**: Company-matched retirement plans and company stock options.
    - **Professional Development**: A wide variety of professional development courses and training.
    - **Global Community**: 20+ nationalities represented; strong emphasis on diversity, equity, and inclusion.
- **Engineering Culture**: Heavy investment in AI, data science, and platform engineering. Roles include Data Scientist (Next Gen Recommendation Systems), Principal Data Scientist (Fraud Modelling), and Internal Systems Engineer (Applied AI), indicating a sophisticated, data-driven engineering environment.

## Sources
1. [impact.com](https://impact.com/)
2. [impact.com About](https://impact.com/about/)
3. [impact.com Careers](https://impact.com/careers/)
4. [impact.com Greenhouse Job Board](http://job-boards.greenhouse.io/impact)
5. [impact.com LinkedIn](https://www.linkedin.com/company/impactdotcom)

## Other roles at Impact.com

- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-impact-com-remote-t3zwya6kts9q)
- [FP&A Associate](https://feeny.ai/job/fp-a-associate-impact-com-cape-town-2b0ymjdgy7p6) — Cape Town, South Africa
- [Associate Data Platform Engineer](https://feeny.ai/job/associate-data-platform-engineer-impact-com-cape-town-8p00h411dgsg) — Cape Town, South Africa
- [Program Compliance Manager](https://feeny.ai/job/program-compliance-manager-impact-com-remote-tfvacn3wj98h)
- [Senior Revenue Operations Analyst](https://feeny.ai/job/senior-revenue-operations-analyst-impact-com-new-york-4vbmr1c0bv7j) — New York, NY
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-impact-com-columbus-b4e9f1vqyzb2) — Columbus, OH
- [Partner Development Manager](https://feeny.ai/job/partner-development-manager-impact-com-new-york-1ttj9jn2851m) — New York, NY / Santa Barbara, CA
- [Associate Customer Success Manager](https://feeny.ai/job/associate-customer-success-manager-impact-com-shanghai-ztpa8zcafv2m) — Shanghai, China
- [Principal Engineer, Quality Platform](https://feeny.ai/job/principal-engineer-quality-platform-impact-com-cape-town-46wjj1vv3tnq) — Cape Town, South Africa
- [GenAI Engineer, Marketing](https://feeny.ai/job/genai-engineer-marketing-impact-com-cape-town-8bdfvdqfpk6p) — Cape Town, South Africa