---
title: 'Creator Success Manager at Passes'
canonical: 'https://feeny.ai/job/creator-success-manager-passes-los-angeles-wzc160cqc5hy'
type: 'job'
last_seen: '2026-10-20'
---

# Creator Success Manager at Passes

- **Company:** Passes
- **Location:** Los Angeles, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/passes/431e0c88-ba87-4e70-8669-f84e0f9f8feb

## Job description

📍 Hollywood, CA · Full-Time · Not Remote

## About Passes

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy. Position Overview We are seeking a passionate and results-driven Creator Success Manager to join our team. This role is pivotal in ensuring the success and satisfaction of our creators, managing onboarding, and driving expansion and retention efforts. The ideal candidate is a tech-savvy, proactive problem-solver who is already leveraging AI tools in their day-to-day work and is excited to bring that mindset to supporting creative talent at scale.

## Key Responsibilities

Creator Training and Retention

- Provide training and resources to ensure creators maximize their content's impact and monetization potential.
- Be the creator's biggest advocate internally, collaborating with marketing, product, support, and beyond to ensure new creators receive the necessary tools and resources.

Relationship Management

- Build and maintain strong relationships with key creators, understanding their needs and challenges.
- Act as a trusted advisor to creators, providing guidance and creative strategy to help them achieve their goals and maximize revenue.
- Gather feedback from creators to inform product development and improve the creator experience.

Revenue Growth

- Drive increase in the volume of creators leveraging our full suite of monetization tools, including subscription models, merch, and AI tech.
- Develop revenue strategies to increase subscriber counts, platform sales, and earnings.
- Identify, pitch, and negotiate new business opportunities and product solutions tailored to the needs of your creator portfolio.

Market Research and Analysis

- Stay current with industry trends, emerging talent, and the competitive landscape.
- Conduct research to identify new opportunities for creator acquisition.
- Analyze performance metrics and adjust strategies as needed to hit targets.

## Qualifications

- Proven experience in a customer success, account management, or similar client-facing leadership role.
- Currently using AI tools (e.g., ChatGPT, Claude, Notion AI, or similar) as part of your workflow — and enthusiastic about applying them to drive better outcomes for creators.
- Strong quantitative and analytical skills, with the ability to derive actionable insights from data.
- Excellent communication and interpersonal skills, with a track record of building strong relationships with clients and internal stakeholders.
- Strategic thinker with demonstrated success developing and executing growth strategies.
- Comfortable in a fast-moving, tech-forward environment — you adapt quickly and figure things out.
- Genuine passion for the creator economy and helping people build sustainable businesses.
- Nice to have: proficiency in data analysis tools such as Tableau or SQL.

## Why Join Passes

💵 Compensation: $70,000 to $100,000 per year DOE, competitive base + bonus 🎉 Fun, creator-filled office with snacks, full benefits, daily breakfast, lunches, dinners, music, and events 📚 Real exposure to multiple areas of a high-growth startup shaping the creator economy 🤝 Work alongside creators you admire in a culture built for people who love this space Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Passes

## Company Overview
- **One-liner**: Passes is a creator commerce platform that provides tools for creators to monetize their audiences directly through memberships, paid messages, livestreams, and digital goods.
- **Entity Type**: Private (Series A)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2022
- **Founders**: Lucy Guo

## Core Business
- **Primary industry/industries**: Creator Economy, Social Commerce, Technology
- **Target customers**: B2B (creators, influencers, athletes, gamers, podcasters, models, and tastemakers of all sizes)
- **Mission or purpose statement**: "To give individual creators autonomy over their influence and to empower them as entrepreneurs." [faq.passes.com](https://faq.passes.com/)

## Products & Services
- **Memberships**: Recurring revenue from tiered access subscriptions; creators can set different price points for exclusive content.
- **Paid DMs**: Fans pay to send direct messages to creators.
- **1:1 Calls**: Premium one-on-one video call bookings.
- **Livestreams**: Live streaming with monetization capabilities.
- **Content Vault**: Organize, schedule, and monetize content with drip release scheduling and pay-per-view options.
- **Merch & Digital**: Storefront for selling branded merchandise and digital products.
- **Group Chats**: Premium community group messaging.
- **Mass DMs**: Broadcast messaging to thousands of fans for promotions and updates.
- **Smart Scheduler**: Calendar-based auto-posting for optimal engagement timing.
- **Content Protection Suite**: Anti-screenshot technology, unique invisible watermarks for leak tracking, screenshot blocking, and DMCA takedown support.
- **Auto-Blocking Vault**: Users attempting to capture content are automatically flagged and blocked.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$66.0M** raised across 3 rounds (Seed, Venture, Series A) [linkedin.com](https://www.linkedin.com/company/passes)
- **Notable Investors/Partners**: BOND Capital (led Series A), Abstract Ventures, Craft Ventures, Multicoin Capital (led Seed), Michael Ovitz (CAA founder), Emma and Jens Grede (SKIMS founders), Paris Hilton, Jake Paul [passes.com/team](https://www.passes.com/team)
- **Growth Signals**: 
  - Acquired competitor **Fanhouse** in July 2023 [linkedin.com](https://www.linkedin.com/company/passes)
  - 48 employees (+30.7% YoY headcount growth) [linkedin.com](https://www.linkedin.com/company/passes)
  - Creators on Passes earn 4-10X more compared to other brand-safe premium content platforms [faq.passes.com](https://faq.passes.com/)
  - Presence in United States, Philippines, Canada, and Ecuador [linkedin.com](https://www.linkedin.com/company/passes)

## Competitive Advantages
- **Creator-friendly economics**: Creators keep 90% of earnings (Passes takes only 10%), significantly lower than many competitors.
- **Advanced content protection**: Proprietary anti-screenshot technology, invisible watermarks, and active DMCA enforcement provide a safer environment for premium creators.
- **Founder pedigree**: Co-founded by Lucy Guo, former co-founder of Scale AI (a $14B+ unicorn), bringing deep AI and infrastructure expertise.
- **All-in-one platform**: Combines memberships, DMs, calls, livestreaming, merch, and content vault in a single ecosystem, reducing creator tool fragmentation.
- **Two-layer content moderation**: Human oversight combined with best-in-class AI tools for content review and safety.

## Strategic Focus
- **Creator entrepreneurship**: Shifting creators from reliance on brand deals to sustainable, recurring direct-to-fan revenue streams.
- **Platform safety**: Positioning as "the safest place for creators to build businesses" through robust content protection and moderation.
- **AI-driven analytics**: Leveraging AI for insights, analytics, and content protection features.
- **Expansion of creator services**: Offering health insurance access and wealth management counsel to creators, expanding beyond core monetization tools.
- **Talent acquisition**: Actively hiring Account Executives and a Support Operations Manager, with a focus on sales and creator partnerships.

## Why Work Here
- **Founder-led startup**: Work directly under Lucy Guo, a repeat founder with a track record of building successful companies (Scale AI).
- **Well-funded**: $66M in total funding from top-tier investors provides strong runway and growth resources.
- **In-person culture**: Based in-person in Los Angeles and New York, with a collaborative office environment. [passes.com/team](https://www.passes.com/team)
- **Fast-paced growth**: 30.7% YoY headcount growth signals a rapidly scaling organization with career advancement opportunities.
- **Diverse team**: Employees sourced from top companies including TikTok, Amazon, Jane Street, Cameo, and Google. [linkedin.com](https://www.linkedin.com/company/passes)
- **Open roles**: Currently hiring for Account Executive (multiple focuses) and Support Operations Manager, indicating investment in sales and creator success functions. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/passes)

## Sources
1. [passes.com](https://www.passes.com/)
2. [faq.passes.com](https://faq.passes.com/)
3. [passes.com/team](https://www.passes.com/team)
4. [linkedin.com/company/passes](https://www.linkedin.com/company/passes)
5. [cbinsights.com/company/passes](https://www.cbinsights.com/company/passes)
6. [jobs.ashbyhq.com/passes](https://jobs.ashbyhq.com/passes)

## Other roles at Passes

- [Account Executive (Creator Acquistion)](https://feeny.ai/job/account-executive-creator-acquistion-passes-los-angeles-230k14ehy3t4) — Los Angeles, CA
- [Finance Manager / Controller](https://feeny.ai/job/finance-manager-controller-passes-los-angeles-sgqz1p0f6wzs) — Los Angeles, CA
- [Creator Success Manager](https://feeny.ai/job/creator-success-manager-pattern-lehi-dmpw7ck9jyky) — Lehi, UT