--- title: 'Credentialing Specialist at BetterHelp' canonical: 'https://feeny.ai/job/credentialing-specialist-betterhelp-united-states-bfq6t5xwhabc' type: 'job' last_seen: '2026-10-15' --- # Credentialing Specialist at BetterHelp - **Company:** BetterHelp - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-12 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/betterhelpcom/jobs/5449328008 ## Job description Who are we and why should you join us? BetterHelp is on a mission to champion the well-being in all of us. We’re working to make mental healthcare more accessible, so more people can get the support they need, when they need it. As the world’s largest online therapy service, we’ve connected millions of people with a network of more than 30,000 licensed therapists-- and we’re not stopping there. As the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Credentialing Specialist at BetterHelp, you’ll join a diverse team of clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You’ll have the opportunity to make an immediate impact, grow alongside the business, and do meaningful work alongside people who care deeply about what we’re building together. What are we looking for? We are looking for a Credentialing Specialist who will be responsible for first line management of the credentialing associate team. They will train the team on the tasks that the associates are responsible for completing day to day. As new processes and systems are adopted by the organization, they will be responsible for researching how the team will interact with them then implement those processes and systems. They will also document all knowledge of the BetterHelp Insurance Credentialing workflows then use that documentation to train the team and then improve those processes. This person will work with the Credentialing Team Lead to monitor the performance of the associate team and provide feedback to the team and our contracting partner, TekSystems. They will also help with answering questions from other BH teams and internal credentialing team members and the Credentialing Team Lead will assign additional projects to this person as the need arises. What will you do? - Supervision of the credentialing associate team - Training of the credentialing associate team - Documentation of all BetterHelp Insurance Credentialing processes - Analyze and update processes to improve as needed - Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team - Identify and problem solve inefficiencies in credentialing and recredentialing processes - Develop and maintain the credentialing team’s relationship with other BetterHelp Teams - Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion. - Analyze and update processes to improve timelines - Maintain accurate and up-to-date provider information in internal databases and Verifiable. - Liaise with CVO to resolve any issues or delays in the credentialing process. - Provide regular updates to leadership on key metrics and process improvements. What will you NOT do? - You will NOT worry about funding. We have startup energy, with the support and resources of our parent company, Teladoc Health. - You will NOT be limited to a narrow set of responsibilities. We encourage employees to contribute ideas, develop new skills, collaborate across teams, and explore opportunities that support both their growth and the growing needs of the business. - You will NOT be expected to navigate a culture driven by ego or unnecessary hierarchy. We value respectful collaboration, thoughtful debate, and teammates who are committed to shared success. - You will NOT be expected to sacrifice your well-being to make an impact. We work hard and hold ourselves to high standards, all while supporting sustainable ways of working. - You will NOT have to wonder why your work matters. The work we do here helps to expand access to mental health care and supports people seeking help when they need it. Can I work remotely? Yes. This role can be performed remotely from anywhere in the U.S. While we embrace the flexibility of remote work, we also value opportunities to bring teams together in person for collaboration and connection. BetterHelp covers approved expenses for company-requested travel, and reasonable accommodations are available for employees who are unable to travel. ## Requirements - 1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting. - Strong understanding of NCQA credentialing requirements and best practices. - Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable). - Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines. - Experience in behavioral health or mental health provider credentialing. ## Benefits - Remote work with regular in-person bonding experiences sponsored by the company - Competitive compensation - Holistic perks program (including free therapy, employee wellness, and more) - Excellent health, dental, and vision coverage - 401k benefits with employer matching contribution - The chance to build something that changes lives – and that [people love](https://www.betterhelp.com/reviews/) - Any piece of hardware or software that will make you happy and productive - An awesome community of co-workers The salary range for this position is $30/hr - $37/hr. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): [Teladoc Health Benefits 2026](https://s3.amazonaws.com/images.teladoc.com/aem_assets/documents/Teladoc-Health-2026-BAAG-Recruiting.pdf)Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ([betterhelp.com/careers](http://betterhelp.com/careers)) or reputable job boards like our official[LinkedIn](https://www.linkedin.com/company/betterhelp/jobs/) or[Indeed](https://www.indeed.com/jobs?q=BetterHelp&l=remote&from=searchOnHP%2Cwhatautocomplete%2CwhatautocompleteSourceStandard&vjk=b0bfe5fb85c831a5) pages, and all official BetterHelp recruitment emails will come from the domain @[betterhelp.com](http://betterhelp.com/). Our commitment is to ensure a safe and transparent hiring experience for all candidates.  We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam. ## About BetterHelp ## Company Overview - **One-liner**: BetterHelp is the world’s largest online therapy service, providing professional, affordable, and tailored mental health care via a network of over 31,000 licensed therapists. - **Entity Type**: Private (wholly owned subsidiary of Teladoc Health since 2015) - **Headquarters**: Mountain View, California, United States - **Founded**: 2012 (publicly launched 2013) - **Founders**: Alon Matas, Danny Bragonier ## Core Business - Primary industry: Mental Health Care / Telehealth - Target customers: B2C (individuals seeking therapy) and some B2B/Health Plan partnerships (Enterprise) - Mission: To remove the traditional barriers to therapy and make mental health care more accessible to everyone. ## Products & Services - **Online Therapy Platform**: Core offering providing access to licensed therapists (psychologists, LMFTs, LCSWs, LPCs) via video sessions, voice calls, live chat, and unlimited text messaging. - **BetterHelp for Health Plans**: Enterprise solution partnering with health plans and employers to provide mental health benefits to members/employees. ## Market Standing - **Valuation/Market Cap**: Not disclosed. BetterHelp is a subsidiary of parent company Teladoc Health (NYSE: TDOC), which has a market cap of approximately $1.8 billion (as of mid-2025) - **Key Metric**: Over 5 million people helped worldwide; network of 31,000+ licensed therapists - **Notable Investors/Partners**: Parent company Teladoc Health; partners with 100+ non-profit organizations to donate free therapy to under-resourced communities - **Growth Signals**: - Workforce of ~4,098 employees as of mid-2025 with 10.4% yearly headcount growth - Active job postings increased by 275% quarterly and 215.8% yearly (mid-2025 data) - LinkedIn followers: 142,245 with 31.3% yearly growth - Global expansion with roles in Germany, US Spanish market, and other international regions ## Competitive Advantages - **Scale & Network Effects**: The largest therapist network globally (31,000+), with rigorous vetting (fewer than 1 in 3 applicants accepted), creating a strong supply-side moat. - **Brand Recognition**: As the most recognizable name in online therapy since 2013, it has significant consumer trust and top-of-mind awareness. - **Parent Company Backing**: Resources, security, and stability of Teladoc Health, a publicly traded telehealth giant. - **Accessibility & Affordability**: Lower cost and greater convenience than traditional in-person therapy, with financial aid and discounts available for low-income individuals. ## Strategic Focus - **Global Expansion**: Expanding internationally, evidenced by roles like "Clinical Operations Consultant - Germany" and "Senior Manager, US Spanish Growth." - **Platform & AI Innovation**: Investing in engineering with roles like "Staff ML/AI Platform Engineer" and "Senior Business Intelligence and Analytics Engineer" to improve matching, personalization, and operational efficiency. - **Health Plan & Enterprise Growth**: Focusing on partnerships with health plans and employers ("Senior Manager of Care Transformation", "Head of Enterprise Sales") to embed BetterHelp as a primary benefit offering. - **Rebuilding Trust Post-FTC**: Following a 2023 settlement with the FTC over advertising practices (2017-2020), the company is emphasizing privacy and clarifying that clinical data has never been shared. ## Why Work Here - **Mission-Driven Culture**: "Help more people live a better and happier life every day" is a tangible, motivating goal. Employees report a human-centric, collaborative atmosphere. - **Remote-First Flexibility**: Offers a flexible work-from-home and office model, with a generous WFH stipend. - **Strong Compensation & Benefits**: Competitive salaries (e.g., Operations Manager ~$107K/yr, therapists up to $91K/yr), 401K, Employee Stock Purchase Plan (ESPP), generous parental leave, ultra-flexible PTO, health benefits, mental health & wellness tools, and healthy meal stipends. - **Growth & Ownership**: The company emphasizes that employees "take ownership of your path" and help write "BetterHelp’s next chapter," with a culture of continuous learning and improvement ("Always getting better"). - **Engineering & Data Science Focus**: Active hiring in these areas indicates a modern tech stack and data-informed product culture. ## Sources 1. [greenhouse.io](http://job-boards.greenhouse.io/betterhelpcom) 2. [betterhelp.com](https://www.betterhelp.com/about/) 3. [betterhelp.com](https://www.betterhelp.com/careers/) 4. [linkedin.com](https://www.linkedin.com/company/betterhelp) 5. [betterhelp.com](https://www.betterhelp.com/your-questions-answered/) ## Other roles at BetterHelp - [Consultant Relations Senior Manager](https://feeny.ai/job/consultant-relations-senior-manager-betterhelp-united-states-a1n7c9t24smt) — United States - [Senior Manager, Enterprise Sales](https://feeny.ai/job/senior-manager-enterprise-sales-betterhelp-united-states-wbc371zeyf2j) — United States - [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-betterhelp-united-states-dnd249v59b36) — United States - [Associate Director and Corporate Counsel](https://feeny.ai/job/associate-director-and-corporate-counsel-betterhelp-united-states-hwqe9gksrww6) — United States - [Billing & Follow-Up Specialist](https://feeny.ai/job/billing-follow-up-specialist-betterhelp-united-states-eevhzjcmbkhy) — United States - [Staff Machine Learning Engineer](https://feeny.ai/job/staff-machine-learning-engineer-betterhelp-united-states-g7nrw6fqw5vy) — United States - [Senior Manager, Social and Creator Marketing](https://feeny.ai/job/senior-manager-social-and-creator-marketing-betterhelp-united-states-9thac4vdw98d) — United States - [Director of Health Plan Business Development](https://feeny.ai/job/director-of-health-plan-business-development-betterhelp-united-states-fsemzppb4m3d) — United States - [Manager, Business Analytics & Insights](https://feeny.ai/job/manager-business-analytics-insights-betterhelp-united-states-1ypcmc8y5qx1) — United States - [Senior Manager, Psychiatric Operations](https://feeny.ai/job/senior-manager-psychiatric-operations-betterhelp-united-states-zv1gy7c9zd17) — United States