---
title: 'Credit and Collections Team Leader at AutoTrader.ca'
canonical: 'https://feeny.ai/job/credit-and-collections-team-leader-autotrader-ca-toronto-4ca15913f6c7'
type: 'job'
last_seen: '2026-09-18'
---

# Credit and Collections Team Leader at AutoTrader.ca

- **Company:** AutoTrader.ca
- **Location:** Toronto, Canada
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-09-18
- **Apply:** https://job-boards.greenhouse.io/autotradercanada/jobs/7998938003

## Job description

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

## Role Description

- Team leadership: Support, coach, train, existing new team members; oversee collection activities and ensure individual/team objectives are achieved.
- Collections management: Support the overall collection efforts to minimize financial losses, including determining when accounts should be referred to external collection agencies and evaluating agency performance.
- Strategic accounts: Personally manage a portfolio of high value/strategic accounts, driving collections while maintaining strong customer relationships.
- Cash forecasting: contribute to cash collection forecasts and projections, tracking expected receipts and identifying risks.
- Cross-functional collaboration: Partner closely with Finance, Billing, Sales Operations, and Cash Posting teams to improve billing accuracy, order entry, cash application, and service delivery.
- Dispute and escalation management: Resolve complex or ongoing customer complaints related to billing and services by coordinating with the appropriate internal teams.
- Process improvement: Develop and implement policies and processes that improve collections effectiveness and upstream/downstream financial operations.
- Training & development: Train new hires and provide ongoing coaching to existing team members to improve performance.
- Projects & initiatives: Support special projects and broader organizational initiatives as required.
- Reporting and Analysis: Responsible for the preparation and distribution of various reports.

## Key Areas of Responsibility

- Develop and implement strategies to increase the rate and efficiency of successful collections on outstanding debts. Support SR Manager in the recruitment, training and daily management of the collections team. Assist in setting targets and monitoring performance of the collections team.
- Conduct risk assessments and analysis on potential clients and be involved with regular audits to ensure compliance with collections laws. Maintain a comprehensive understanding of the company’s credit policy. Conduct negotiations with debtors to establish repayment plans.
- Oversee and approve the write-off process for uncollectible debts. Report on collection activity and accounts receivable status. Resolve high-level disputes or complaints regarding collections practices
- Work cross-functionally with internal departments to settle outstanding customer issues (i.e., sales, cash posting, billing, and operations for outstanding claims.)
- Back up responsibilities for the credit approval process including weekly reporting
- Support the Sr Manager Credit and Collections with; 1) Agency monthly meetings and evaluation of their performance to minimize bad debt write-offs; 2) Ensuring that any accounts reported to collection agency and lawyers are properly registered in the system; 3) Handle escalations and inquiries from the collection agencies and lawyers.
- Monthly Reporting of KPI Results and other reporting as needed.
- Management of an aging. Including contact with customers to collect assigned receivables within your portfolio.  Responsible adhoc reporting.

## What you'll bring

- College/technical school diploma
- CCP Professional Designation or Enrollment (Asset)
- 7 to 10 years of collections experience in a commercial environment
- Advanced to Expert- PC skills (Microsoft Office: Excel, Word, Outlook)
- Accounting / System experience, Workday, Salesforce, Zuora Billing and Collection
- Bilingual – French and English (Written/Verbal)- Preferred
- Strong aptitude or experience in coaching is required
- Strong organizational & time management skills: working under deadlines and responding to multiple demands
- Very strong communication skills (written & verbal) and a sense of group dynamics.
- Good situational and analytical skills required. Able to assess situation under pressure is an asset.
- Effective team player

## What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Financial planning with 3% matching Pension
- Competitive salary
- Annual bonus structure

## Compensation

The expected compensation for this position is 75K-80K. This role also includes a monthly incentive and an annual bonus.

For a career where you can drive our business and shape your future, apply now. Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

## About AutoTrader.ca

## Company Overview
- **One-liner**: TRADER Corporation operates AutoTrader.ca, Canada’s #1 automotive marketplace, providing digital advertising, dealer software, and financing solutions for car buyers, dealers, and lenders.
- **Entity Type**: Private (Subsidiary of AutoScout24 / Scout24 AG, acquired in 2024)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 1975
- **Founders**: Not publicly available – originally established as a print automotive classifieds publication

## Core Business
- Primary industry: Automotive marketplace, dealer software, and automotive finance technology
- Target customers: B2C (car shoppers), B2B (car dealers, OEMs, lenders)
- Mission / purpose: Streamline the car buying and selling process for Canadians through trusted marketplace, software, and data tools

## Products & Services
- **AutoTrader.ca**: Canada’s largest online automotive marketplace for new and used cars; mobile app (4.5/5 stars); includes AI‑powered tools, digital retailing, ChatGPT integration
- **AutoSync**: Dealership software suite unifying advertising, conversion, and operational workflows
- **Dealertrack Canada**: Integrated financing and identity verification solutions for dealers and lenders (partnerships with Equifax Canada and Interac Corp.)
- **CMS (Collateral Management Solutions)**: Premier lien, recovery, and insolvency management for Canadian lenders

## Market Standing
- **Valuation / Market Cap**: Not disclosed (acquired by AutoScout24 in August 2024 for an undisclosed amount)
- **Key Metric**: AutoTrader.ca attracts over 10 million monthly visits and is rated the most trusted online automotive marketplace in Canada (Callosum Brand Research, Nov 2022)
- **Notable Investors / Partners**: AutoScout24 (parent); partners include Equifax Canada, Interac Corp., National Hockey League (multiyear partnership)
- **Growth Signals**: Acquired Dealertrack Canada (2022), acquired CMS from Teranet (2024); introduced ChatGPT integration (Jan 2026); launched Storefront for online new‑vehicle shopping; expanded partnerships with dealer groups like AutoCanada and CanadaOne Auto

## Competitive Advantages
- Largest inventory and highest unaided brand awareness among Canadian automotive marketplaces
- Vertically integrated offerings (marketplace + dealer software + finance) create a stickier ecosystem for dealers
- Deep data and AI capabilities (Clarivoy study shows AutoTrader.ca influences majority of vehicle sales in Canada)
- 50+ years of Canadian market expertise and a dedicated local team

## Strategic Focus
- Accelerating digital transformation through AI (ChatGPT, AI‑powered marketplace tools)
- Strengthening the dealer‑consumer connection with enhanced digital retailing and new‑vehicle shopping experiences
- Expanding financing and identity solutions (partnerships with Equifax/Interac)
- Leveraging AutoScout24’s European scale for best practices and technology sharing

## Why Work Here
- Recognized as a Great Place to Work®; culture emphasises innovation, collaboration, and career growth
- Hybrid and remote roles available (multiple positions listed as “Remote (Canada)”)
- Large data, engineering, and product teams working on impactful, Canadian‑focused automotive technology
- Notable perks: supportive environment, professional development opportunities, “we come together and empower you to do what you do best”

## Sources
1. [tradercorporation.com](https://tradercorporation.com)
2. [tradercorporation.com – About Us](https://tradercorporation.com/about-us/)
3. [tradercorporation.com – Careers](https://tradercorporation.com/about-us/careers/)
4. [tradercorporation.com – AutoTrader.ca](https://tradercorporation.com/our-brands/marketplace/auto-trader/)
5. [Greenhouse – AutoTrader.ca Jobs](http://job-boards.greenhouse.io/autotradercanada)

## Other roles at AutoTrader.ca

- [Specialist - Digital Ad Operations](https://feeny.ai/job/specialist-digital-ad-operations-autotrader-ca-toronto-6axc9y9zystr) — Toronto, Canada
- [Project Manager, Digital Media, AutoTrader.ca](https://feeny.ai/job/project-manager-digital-media-autotrader-ca-autotrader-ca-toronto-887ywpx27r4d) — Toronto, Canada
- [Product Manager I 6-Month Contract](https://feeny.ai/job/product-manager-i-6-month-contract-autotrader-ca-toronto-w3xynhmf7w9w) — Toronto, Canada
- [Senior Analytics Engineer (m/f/d)](https://feeny.ai/job/senior-analytics-engineer-m-f-d-autotrader-ca-toronto-wj6xrpbwmgvm) — Toronto, Canada
- [Account Executive - Ai, Maritimes](https://feeny.ai/job/account-executive-ai-maritimes-autotrader-ca-canada-tdzsme7vy5gh) — Canada
- [Sr. Account Executive– New Revenue Acquisition (Western Ontario)](https://feeny.ai/job/sr-account-executive-new-revenue-acquisition-western-ontario-autotrader-ca-cvwt75yx1xec) — Toronto, Canada
- [Manager, Pricing & Commercial Strategy](https://feeny.ai/job/manager-pricing-commercial-strategy-autotrader-ca-toronto-m5x5r9ssvjy9) — Toronto, Canada
- [Software Engineering Expert](https://feeny.ai/job/software-engineering-expert-autotrader-ca-toronto-n6zm7ks7cy09) — Toronto, Canada
- [Senior Manager, Commercial Strategy](https://feeny.ai/job/senior-manager-commercial-strategy-autotrader-ca-toronto-bqwtt9x59hjg) — Toronto, Canada
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-autotrader-ca-toronto-q28jpqnpawte) — Toronto, Canada