---
title: 'Credit Hire Handler at marshmallow'
canonical: 'https://feeny.ai/job/credit-hire-handler-marshmallow-london-ddrat28s3zv9'
type: 'job'
last_seen: '2026-10-17'
---

# Credit Hire Handler at marshmallow

- **Company:** marshmallow
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/marshmallow/14fd7a8b-8c53-4ded-b621-fbac8034e116

## Job description

We’re on a mission to make migration easy.

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

## About the team

The Settlement team manages third party damage and credit hire claims and plays a key role in delivering fair, efficient and commercially sound outcomes. We work closely with policyholders, witnesses, third party insurers and wider claims teams to resolve cases quickly and make sharper decisions for customers. Day to day, the team investigates claims, assesses liability and indemnity, and keeps cases moving with clear communication and strong judgement. It’s a team built for people who want more autonomy, more pace and more opportunity to improve how claims work.

## What you'll be doing

- Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes.
- Triage and manage inbound communications effectively, routing work to support timely claim resolution.
- Investigate claims and assess liability and indemnity with policyholders, witnesses and third parties to identify recovery opportunities and make sound decisions.
- Keep policyholders informed with clear, empathetic communication throughout their claim journey.
- Set and maintain claim reserves and process payments in line with our reserving approach.
- Detailed notes left on the claims system, explaining action, trail of through and next steps.
- Accurate reserve setting on files to reflected expected payouts.
- Housekeeping to ensure accuracy on our claims system.
- Professional communication either with the customer or the third party representatives.

We offer a flexible hybrid work model, with the team coming together at our London office once every two weeks.

## Your expertise

- Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including challenging hire periods, rates, and credit hire agreements.
- Confidence in negotiating settlements over the phone and email.
- Solid grasp of relevant case law and when to apply it, and confidence discussing liability and indemnity decisions.
- Comfortable setting and maintaining reserves and processing payments within agreed authority levels, with a track record of sound, independent decision-making.
- Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and third parties informed throughout.

## Who you are

- You balance commercial judgement with a customer-focused approach.
- You make decisions confidently and know when to escalate for another view.
- You stay organised and prioritise well when managing multiple cases at pace.
- You look for better ways of working and support wider team goals, not just your own caseload.

## Perks & benefits

- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year

Our process

- Initial call with a member of our Talent Acquisition team.
- Interview with two members of the Claims team.

We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.

## #LI-PT1

Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

## About marshmallow

## Company Overview
- **One-liner**: Marshmallow is a fintech company that uses proprietary technology to offer fairer car insurance and other financial services to newcomers in the UK.
- **Entity Type**: Private (Series C, Unicorn status)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2017
- **Founders**: Alexander Kent-Braham and Oliver Kent-Braham

## Core Business
- **Primary industry/industries**: Fintech, Insurance (Car, Home), Consumer Finance
- **Target customers**: B2C – primarily newcomers to the UK who are underserved by traditional insurers
- **Mission or purpose statement**: "To make migration easy" by providing fair access to financial services for people who move countries.

## Products & Services
- **Car Insurance**: A data-driven car insurance product that prices based on a driver's global history, not just UK experience, offering fairer rates to newcomers. (Service)
- **Home Insurance**: An extension of their insurance offering, providing coverage for renters and homeowners. (Service)
- **Car Finance**: A lending product for car purchases, expanding their financial services ecosystem. (Service)

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1B) as of 2021; latest Series C in April 2025 at a valuation not publicly disclosed.
- **Key Metric**: Total funding of ~$228.8M (USD) across 8 rounds. Annual revenue estimated at $28.8M (USD).
- **Notable Investors/Partners**: Portage Ventures (lead, Series C), Passion Capital, Investec, SCOR, BlackRock, Columbia Lake Partners, Triple Point Ventures.
- **Growth Signals**: Turned profitable; doubled profit since 2023; 27% employee growth in 12 months; 50% female employees; expanded from car insurance into home insurance and car finance; 700+ employees; operates in 19 countries.

## Competitive Advantages
- **Proprietary Data & Pricing Models**: Uses its own technology to price risk based on a driver's global history, not just UK data, allowing it to serve a large, underserved market of newcomers that traditional insurers ignore or overcharge.
- **Mission-Driven Niche**: Focused exclusively on making migration easier, creating a strong brand and customer loyalty among a specific, growing demographic.
- **Full-Stack Fintech**: Has built its own technology stack from the ground up, giving it control over pricing, fraud detection, and customer experience, and enabling rapid expansion into new products (home insurance, car finance).

## Strategic Focus
- **Product Expansion**: Scaling beyond car insurance into home insurance and car finance, with a long-term goal of becoming a leading global financial services provider for migrants.
- **Geographic Growth**: Expanding its customer base and operational footprint, with offices in London and Budapest and employees across 19 countries.
- **Technology & Data**: Continuing to invest in proprietary data science and pricing models to maintain its competitive edge and enter new markets.

## Why Work Here
- **Culture & Values**: Described as low-ego, high-performance, and collaborative. Values include "autonomy and ownership," "relentless improvement," and "maximising impact, fast." Emphasis on collective success over self-interest.
- **Growth & Impact**: A fast-paced, high-growth environment (unicorn status, profitable, 27% employee growth in 12 months) with opportunities for significant ownership and career acceleration.
- **Flexible Working**: Flexible working policy; offices in London (The Featherstone Building, 66 City Road) and Budapest designed for collaboration.
- **Benefits**: Private healthcare (Vitality), mental health support (Oliva), cycle-to-work scheme, competitive bonus scheme, flexible benefits budget (Ben Mastercard), learning & training budgets, company socials, and 2 personal development days per year.
- **Engineering Culture**: Described as low-ego, high-performance, and collaborative. Teams have autonomy and ownership over their roadmaps. Focus on data science and proprietary tech.

## Sources
1. [marshmallow.com](https://www.marshmallow.com/jobs)
2. [marshmallow.com](https://www.marshmallow.com/our-story)
3. [linkedin.com](https://uk.linkedin.com/company/marshmallowltd)
4. [cbinsights.com](https://www.cbinsights.com/company/marshmallow-financial-services)
5. [otta.com](https://app.otta.com/companies/Marshmallow)

## Other roles at marshmallow

- [Pricing Data Scientist](https://feeny.ai/job/pricing-data-scientist-marshmallow-london-j005t9qpsg6t) — London, United Kingdom
- [Customer Care Executive](https://feeny.ai/job/customer-care-executive-marshmallow-budapest-0vcfsdd2c5e3) — Budapest, Hungary
- [Senior Operations Manager, Car Finance](https://feeny.ai/job/senior-operations-manager-car-finance-marshmallow-london-dgqqdbs2rn2x) — London, United Kingdom
- [Data Scientist (Credit) - Car Finance](https://feeny.ai/job/data-scientist-credit-car-finance-marshmallow-london-kg45mhz6dcgp) — London, United Kingdom
- [Complex Credit Hire Handler](https://feeny.ai/job/complex-credit-hire-handler-marshmallow-london-cgsmz432e3pe) — London, United Kingdom
- [Staff Data Scientist](https://feeny.ai/job/staff-data-scientist-marshmallow-london-vvpbzvv6dhxc) — London, United Kingdom
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