---
title: 'CRM Administrator at Sweed'
canonical: 'https://feeny.ai/job/crm-administrator-sweed-global-2nds6b4ctarm'
type: 'job'
last_seen: '2026-10-21'
---

# CRM Administrator at Sweed

- **Company:** Sweed
- **Location:** Global
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.ashbyhq.com/sweedpos.com/6e041335-1cae-4397-a4d7-c10f1a8cff49

## Job description

Hi there! We're [Sweed](https://sweedpos.com/#/), a product-driven startup building an all-in-one cannabis retail platform.We're looking for a CRM Administrator to join our team remotely and take ownership of our existing CRM infrastructure, primarily HubSpot, with additional responsibility for Salesforce administration.

## About Us

At Sweed, we’re reimagining how cannabis retailers operate. Our enterprise-grade platform combines POS, eCommerce, Marketing, Analytics and Inventory Management into a single, seamless solution—eliminating the need for multiple third-party tools. We believe in simplicity, efficiency, and innovation. That’s why we build for scalability and performance, making life easier for cannabis retailers while driving real business growth.

## Why We’re Doing This

At Sweed, we believe in the medicinal potential of cannabis. It has been shown to help with chronic pain, anxiety, depression, and many other conditions. Despite the lingering stigma, we see cannabis as a powerful tool for improving lives. The industry is evolving rapidly, and we’re here to drive that transformation—making cannabis retail more efficient, accessible, and customer-friendly.

Where We Are Now We’ve been on the market for 7 years, continuously growing and refining our product. Our focus is on earning customer trust, which means constantly improving our delivery processes and rolling out new features. At the same time, we navigate the complex legal landscape of the cannabis industry, ensuring our platform remains compliant and future-proof.

## Why We’re Hiring

As Sweed continues to grow, our CRM systems play an important role in supporting business operations, maintaining accurate data, and providing reliable reporting across teams. We're looking for a hands-on CRM Administrator to maintain, optimize, and improve our existing CRM infrastructure. HubSpot will be the primary focus of this role, while Salesforce will require periodic administration, troubleshooting, and configuration support. The main priority is to ensure that our CRM architecture is well-structured, data remains clean and consistent, and existing reports, workflows, and integrations function reliably. We're looking for someone who can confidently navigate existing CRM configurations, identify and resolve structural issues, clean up legacy setups, and proactively improve system efficiency and scalability.

## What You’ll Be Working On

CRM Administration & Architecture

- Own the day-to-day administration, maintenance, and optimization of HubSpot.
- Audit and improve the existing CRM architecture, including objects, properties, associations, pipelines, and lifecycle stages.
- Identify and resolve structural inconsistencies, outdated configurations, and technical debt.
- Perform periodic Salesforce administration, including configuration updates, user management, and troubleshooting.
- Maintain consistency between HubSpot, Salesforce, and related business processes.

Data Quality & Management

- Maintain accurate, consistent, and reliable CRM data across both platforms.
- Conduct regular data audits, cleanup, deduplication, and standardization.
- Identify and resolve data inconsistencies, incorrect mappings, and synchronization issues.
- Establish and maintain data quality standards and best practices.

Reporting & Analytics

- Audit, maintain, and optimize existing HubSpot reports and dashboards
- Investigate and resolve reporting discrepancies, incorrect filters, and tracking issues
- Ensure CRM data supports accurate business reporting and decision-making
- Create or improve reports and dashboards based on business requirements

Workflows & Automation

- Maintain, troubleshoot, and optimize existing HubSpot workflows and automations
- Identify and resolve automation conflicts, errors, and inefficiencies
- Support Salesforce automations and configurations when needed
- Implement improvements to existing processes and introduce new automations where appropriate

System Maintenance & Integrations

- Provide ongoing CRM support, troubleshooting, and system maintenance
- Monitor and troubleshoot HubSpot–Salesforce synchronization and integrations with other tools
- Manage CRM user access, permissions, and configuration updates
- Collaborate with Sales, Marketing, Customer Success, and other teams on CRM-related requests
- Maintain documentation of CRM configurations, processes, and changes
- Proactively identify opportunities to improve system reliability, efficiency, and scalability

## What We’re Looking For

- Strong hands-on experience with HubSpot CRM administration and configuration
- Practical experience administering Salesforce, including basic configuration, user management, and troubleshooting
- Solid understanding of CRM architecture, data models, objects, properties, pipelines, and lifecycle stages
- Experience maintaining and improving existing CRM environments
- Strong experience with CRM data management, cleanup, and data quality processes
- Experience building, maintaining, and troubleshooting CRM reports and dashboards
- Knowledge of CRM workflows, automation, and integration processes
- Ability to investigate complex CRM issues, identify root causes, and implement sustainable solutions
- Strong analytical thinking, attention to detail, and problem-solving skills
- Ability to work independently, prioritize tasks, and take ownership of CRM operations
- Good communication skills and experience collaborating with cross-functional teams

## Nice to Have

- Experience managing HubSpot–Salesforce integrations and data synchronization
- Understanding of Sales Operations, Marketing Operations, or Revenue Operations
- Experience with CRM APIs, third-party integrations, and data mapping
- Familiarity with advanced HubSpot features, custom objects, and complex workflows
- Experience with Salesforce Flow and advanced Salesforce configuration
- Experience working in a B2B SaaS environment
- HubSpot or Salesforce certifications

What Else Matters?

- Ownership — You take responsibility for CRM system reliability, data quality, and continuous improvement
- Proactive mindset — You identify issues and opportunities for improvement before they become business problems.
- Attention to detail — You understand how CRM configuration and data quality impact reporting and business operations
- Structured thinking — You can work with complex existing systems, identify root causes, and implement maintainable solutions
- Business understanding — You understand how CRM systems support Sales, Marketing, and Customer Success teams
- Practical approach — You prioritize sustainable improvements over unnecessary complexity
- Adaptability — You are comfortable working with evolving requirements and existing legacy configurations

## What We Offer

- Salary in USD (B2B contract with the US company)
- 100% remote – We’re a remote-first company, no offices needed!
- Flexible working hours – Core team time (US Eastern Time)
- 20 paid vacation days per year
- 12 holidays per year
- 3 sick leave days
- Medical insurance after probation
- Equipment reimbursement (laptops, monitors, etc.)

Hiring Process

- Recruiter Call (40 min)
- Hiring Manager Interview (60 min) — scenario-based discussion
- Technical Interview (60 min) — deep dive into your skills
- Intro with the Team (30 min) — cultural fit and collaboration style

## About Sweed

## Company Overview
- **One-liner**: Sweed provides an AI-powered, all-in-one dispensary operating system (POS, eCommerce, inventory, payments, marketing, and loyalty) for cannabis retailers.
- **Entity Type**: Private (backed by Leaf Trade, Inc.)
- **Headquarters**: New York, New York, USA
- **Founded**: Year not publicly specified
- **Founders**: Rocco Del Priore (Co-Founder)

## Core Business
- **Primary industry**: Cannabis retail technology / Software Development
- **Target customers**: Cannabis dispensaries and multi-location retailers (B2B, SMB to Enterprise)
- **Mission or purpose statement**: To redefine cannabis retail management with a cohesive platform that seamlessly connects operations, marketing, and compliance, enabling retailers to drive growth and deliver exceptional customer experiences.

## Products & Services
- **Point of Sale (POS)**: Native dispensary POS system for streamlined sales, including AI-driven upselling and smart recommendations.
- **eCommerce**: Connected online storefront with real-time inventory updates, one-click reordering, and personalized product recommendations.
- **Inventory & Logistics**: Centralized stock management across locations, automated workflows, AI-driven demand forecasting, and Metrc/BioTrack compliance integrations.
- **Marketing & Loyalty**: Omnichannel messaging (email, SMS, push), drag-and-drop campaign builder, advanced customer segmentation, and a loyalty program usable across locations.
- **Payments**: Secure, contactless payment processing with support for multiple payment methods.
- **Delivery**: Multiple delivery models integrated into the platform.
- **Business Intelligence**: AI-powered analytics, sales trend analysis, and a unified data view across POS, eCommerce, loyalty, and more.
- **Customer Data Platform (CDP)**: A ground-up, multi-tenant CDP featuring identity resolution, unified profiles, and an AI enrichment layer (currently being built).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: 97 employees (+63.5% YoY growth); boasts the largest in-house development team in the cannabis technology industry.
- **Notable Investors/Partners**: Parent company is Leaf Trade, Inc. (now part of LeafLink). Key integrations include Metrc and BioTrack for compliance.
- **Growth Signals**: Headcount grew 63.5% year-over-year. Development team grew by 41% since Q1 2024. Successfully completed SOC 1 and SOC 2 Type II audits in early 2025. The company operates in 21 countries, with a significant US presence (46 employees) and distributed teams across Europe (Spain, Poland, Serbia, Georgia, Portugal, Slovenia) and Asia (Israel, Kyrgyzstan, Thailand).

## Competitive Advantages
- **All-in-One Platform**: Unlike competitors that require multiple integrations, Sweed offers a native, unified system covering POS, eCommerce, inventory, payments, marketing, and loyalty. This reduces complexity and cost for retailers.
- **Largest In-House Dev Team**: The company claims the largest dedicated development team in the cannabis tech industry, allowing for rapid innovation and product agility.
- **Compliance-First**: Native integrations with Metrc and BioTrack ensure audit-readiness and simplification of complex regulatory tracking.
- **AI-First Approach**: AI is embedded throughout the platform for demand forecasting, personalized upselling, smart segmentation, and data analytics, moving beyond basic POS functionality.
- **Enterprise-Grade Security**: Completed SOC 1 and SOC 2 Type II audits, demonstrating a high level of trust and security for clients.

## Strategic Focus
- **AI Advancement**: Continuing to invest in and roll out AI-driven tools for automation, personalization, and revenue optimization across the platform.
- **Product Expansion**: Enhancing the native suite of services (CDP, AI features) to further reduce reliance on third-party integrations.
- **Scaling the Platform**: Building out infrastructure to support multi-location and multi-state cannabis operators with centralized distribution, data, and management.
- **Industry Leadership**: Positioning itself as the definitive technology standard for forward-looking cannabis retailers in 2025 and beyond.

## Why Work Here
- **Culture & Mission**: The company emphasizes being an "innovation and technology company leading the cannabis industry." Work is focused on solving complex, real-world problems in a rapidly growing and regulated industry.
- **Remote-First**: The company offers a remote work program, allowing for flexibility. The HQ is in New York, NY, but the workforce is globally distributed.
- **Benefits**: Offers generous parental leave, health insurance, and generous PTO, according to Built In profiles.
- **Engineering Culture**: The engineering team is central to the company's identity. Roles include building a ground-up Customer Data Platform, working on a .NET microservices ecosystem, and integrating AI into core product features. The large development team suggests a collaborative and fast-paced environment with significant ownership.
- **Growth Trajectory**: With 63.5% YoY headcount growth and a clear focus on aggressive product expansion, the company is in a high-growth phase, offering potential for career advancement and impact.

## Sources
1. [sweedpos.com](https://www.sweedpos.com/)
2. [linkedin.com](https://www.linkedin.com/company/sweed-pos)
3. [builtin.com](https://builtin.com/company/sweed-pos)
4. [builtin.com (Benefits)](https://builtin.com/company/sweed-pos/benefits)
5. [globenewswire.com](https://www.globenewswire.com/news-release/2025/02/18/3027907/0/en/Sweed-Establishes-Largest-Development-Team-in-the-Cannabis-Industry.html)

## Other roles at Sweed

- [Director of Sales](https://feeny.ai/job/director-of-sales-sweed-united-states-mwvpwvx45fm4) — United States
- [Product Lead [Marketing Products Team]](https://feeny.ai/job/product-lead-marketing-products-team-sweed-global-kt89krrxv7yt) — Global
- [Account Executive (Southern California)](https://feeny.ai/job/account-executive-southern-california-sweed-global-rnz8c8y4z0da) — Global
- [Data Engineer](https://feeny.ai/job/data-engineer-sweed-global-s49s3nms48k6) — Global
- [Senior Brand & Marketing Designer](https://feeny.ai/job/senior-brand-marketing-designer-sweed-global-dsmyjyvq3yp1) — Global
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-sweed-global-my86kxx948c3) — Global
- [Account Executive (Northeast)](https://feeny.ai/job/account-executive-northeast-sweed-united-states-e8ve59q7vn5e) — United States
- [Product Owner](https://feeny.ai/job/product-owner-sweed-global-f78ksa5z84tk) — Global