--- title: 'CRM Manager at FeverUp' canonical: 'https://feeny.ai/job/crm-manager-feverup-madrid-byggv9npz5v5' type: 'job' last_seen: '2026-10-15' --- # CRM Manager at FeverUp - **Company:** FeverUp - **Location:** Madrid, Spain - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.eu.greenhouse.io/feverup/jobs/4965430101 ## Job description Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Meet the Team CRM The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever. By analyzing customer behavior and mapping the entire lifecycle, we create personalized experiences that keep users engaged and coming back. We craft targeted communications, special offers, and data-driven insights to strengthen loyalty and improve every interaction. Join us and help turn first-time users into lifelong fans. ## What You'll Do Strategy & Channel Ownership - Own the end-to-end CRM strategy across email, push notifications, and in-app messaging, ensuring alignment with business objectives and marketing priorities. - Define and evolve the CRM playbook, identifying opportunities to improve team structures, processes, and operating frameworks as the function scales. - Translate team learnings into actionable improvements and foster collaboration with other squads to drive cross-functional impact. - Ensure CRM initiatives contribute to engagement, retention, customer experience, and revenue growth. ## Team Leadership & Operations - Lead and develop a team of CRM specialists, providing direction, support, and clear ownership across initiatives. - Define team priorities and ensure projects are delivered efficiently and with high quality. - Establish quality assurance processes, review mechanisms, and operational standards across all CRM activities. - Monitor channel saturation, audience overlaps, and campaign conflicts, implementing processes to optimize communication frequency and effectiveness. - Support team members in managing complex stakeholder relationships and business requests. Technical Excellence & CRM Infrastructure - Oversee the technical quality of CRM campaigns, automations, and customer journeys. - Define standards for scalable, reliable, and efficient CRM execution. - Identify technical limitations, operational risks, and opportunities for improvement before they impact performance. - Partner closely with Product and Data teams to improve CRM capabilities, tools, and platform integrations. - Drive best practices in automation, segmentation, personalization, and campaign execution. Data, Reporting & Continuous Improvement - Review CRM performance reports, validate insights, and ensure recommendations are supported by data. - Promote a culture of experimentation, learning, and continuous improvement across the team. - Leverage customer behavior, transactional, demographic, and lifestyle data to inform strategy and prioritization. - Establish performance benchmarks and ensure all CRM initiatives are measurable and outcome-driven. Communication & Stakeholder Management - Act as the primary point of contact between CRM and cross-functional stakeholders. - Establish clear communication standards, reporting structures, and follow-up processes. - Ensure stakeholders remain informed, aligned, and supported throughout project lifecycles. - Lead with composure and clarity in high-pressure situations while fostering accountability and operational excellence. This position will be hybrid and based in Madrid. ## Who You Are - 5+ years of experience in CRM, Lifecycle Marketing, Digital Marketing, or a related field. - Previous experience leading, managing, or coordinating a CRM team. - Deep hands-on expertise with Salesforce Marketing Cloud. - Experience working with additional ESPs such as Mailchimp, SendGrid, Braze, or similar platforms. - Proficiency in HTML and confidence reviewing and validating technical campaign implementations. - Strong experience with customer segmentation, personalization strategies, lifecycle marketing, and CRM automation. - Advanced understanding of A/B testing methodologies, dynamic content, and campaign optimization. - Strong analytical mindset with the ability to transform data into actionable business insights. - Experience leveraging behavioral, transactional, demographic, and lifestyle data to improve CRM performance. - Commercially minded and highly data-driven, with a focus on measurable impact and business outcomes. - Exceptional communication and stakeholder management skills. - Highly organized, capable of balancing multiple priorities while maintaining quality and team focus. - Comfortable operating in fast-paced, high-growth environments. - Strong leadership skills with the ability to coach, motivate, and develop team members. - Fluent in English. Spanish is a plus. ## Why You'll Love It Here - Opportunity to have a real impact in a high-growth global category leader. - 40% discount on all Fever events and experiences. - Work in a location in the heart of Madrid, with exposure to global markets and international teams. - Home office friendly and flexible schedule. - Responsibility from day one and continuous professional and personal growth. - Great work environment with a young, international team of talented people. - Health insurance and additional benefits. - Flexible remuneration with a 100% tax exemption through Cobee. You can pay an upgrade to manage the Beckham law with them, among other procedures - English and Spanish lessons. - Gympass membership. - We have free food, drinks, and fruit at the office. - Possibility to receive part of your salary in advance through Payflow. #LI-Hybrid Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [Tech.Eu](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave) ## About FeverUp ## Company Overview - **One-liner**: Fever is the leading global live-entertainment discovery tech platform that helps millions of people weekly discover and book local experiences, from immersive exhibitions and festivals to pop-up events, while empowering creators with data and technology. - **Entity Type**: Private (Private Equity-Backed; latest deal type: PE Growth/Buyout-LBO) - **Headquarters**: New York, NY, USA (50 Greene Street, 3rd Floor) - **Founded**: 2014 - **Founders**: Alex Marti (CEO) and Francisco (Paco) Herrero ## Core Business - **Primary industry/industries**: Application Software, Live Entertainment, Event Ticketing, SaaS, Mobile - **Target customers**: B2C (consumers looking for local experiences) and B2B (event organizers, creators, venue owners, brand partners) - **Mission or purpose statement**: To democratize access to culture and entertainment in real life. ## Products & Services - **Fever Platform (App/Web)**: A discovery and ticketing platform offering personalized recommendations for local events, immersive experiences, interactive theaters, festivals, molecular cocktail pop-ups, and more. Users can browse, discover, and book tickets. - **Fever Originals**: Fever’s in-house production arm that creates and produces its own proprietary events and experiences (e.g., immersive exhibitions, pop-ups). - **Fever for Business**: A B2B offering providing tools for event promotion, management, and audience reach, empowering creators with data and technology to scale their experiences. - **Secret Media Network**: An advertising and sponsorship network connecting brands with Fever’s audience through integrated campaigns and event partnerships. - **Onebox**: A product/service line (likely a unified platform or integration tool for partners). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (recent PE buyout/LBO deals suggest significant private market valuation). - **Key Metric – Total Funding**: $561M raised across 13 financing rounds. - **Notable Investors/Partners**: Ares Management, Crescenta, Endeavor Catalyst, Everything is Awesome, G Squared (among 31 total investors). - **Growth Signals**: - **Employees**: ~3,000+ (careers page) to 3,954 (PitchBook, as of 2025) — rapid scaling from 2,200+ full-time employees. - **Global Presence**: Headquarters in NYC with local offices in 15+ cities (Madrid, London, Los Angeles, Chicago, Mexico City, Sydney, Singapore) and presence in 150+ cities globally. - **Recent M&A**: Acquired Dice (music ticketing, June 2025) and Atom Tickets (movie ticketing, March 2025) via buyout/LBO, signaling aggressive expansion into new entertainment verticals. - **Team Diversity**: 56+ nationalities represented. ## Competitive Advantages - **Data-Driven Platform**: Fever leverages data to inform intuition, personalize recommendations, and help creators optimize events — a core differentiator over traditional ticketing. - **Proprietary Content (Fever Originals)**: By creating its own events, Fever controls supply and margins, reducing reliance on third-party inventory. - **Global Scale & Network Effects**: A vast, multi-city presence creates a powerful two-sided marketplace: more events attract more users, which in turn attracts more event creators. - **Strong Brand & Talent Magnet**: Known for a high-performance culture (“Get things done,” “Good and fast is 10x better than perfect and slow”), attracting ambitious talent. ## Strategic Focus - **Expansion via M&A**: Recent acquisitions of Dice and Atom Tickets indicate a strategy to consolidate the event ticketing space and enter new verticals (live music, cinema). - **International Growth**: Continuing to expand into new cities and countries across Europe, Americas, Asia, and Oceania. - **Deepening B2B Offerings**: Empowering event creators with more data, technology, and marketing tools through “Fever for Business” and “Secret Media Network.” - **Vertical Integration**: Growing Fever Originals to produce more high-margin, proprietary events. ## Why Work Here - **Culture & Values**: Emphasizes a fast-paced, data-driven, and entrepreneurial environment. Core values include “Get things done,” “Make decisions based on facts and data,” “We are bar-raisers,” and “We are Fast.” The company encourages direct, actionable feedback and a “bias for action” over excessive process. - **Remote/Hybrid/Office Policy**: Not explicitly stated on careers page, but the presence of offices in 15+ cities and roles listed with specific locations suggests a hybrid or office-based model with flexibility depending on role and team. - **Notable Perks & Environment**: - **Diverse & Inclusive**: Equal opportunity employer with 56+ nationalities; average employee age is 31. - **High Talent Bar**: “A few motivated and skilled team members achieve much more than many who are disengaged or ineffective.” - **Hands-On Culture**: All employees, including leadership, are expected to be hands-on and lead by example. - **Growth Opportunities**: With 500+ open roles across 20+ departments (Engineering, Product, Data, Marketing, Sales, Operations, etc.), there is significant room for internal mobility and career growth. - **Impact**: Employees directly shape how millions of people discover culture and entertainment globally. ## Sources 1. [Fever Careers - Overview](https://careers.feverup.com/) 2. [Fever Careers - Life at Fever](https://careers.feverup.com/life-at-fever/) 3. [Fever Careers - Work Areas/Jobs](https://careers.feverup.com/work-areas/) 4. [PitchBook - Fever 2026 Company Profile](https://pitchbook.com/profiles/company/62912-89) 5. 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