---
title: 'CRM Operations Manager at CourtAvenue'
canonical: 'https://feeny.ai/job/crm-operations-manager-courtavenue-san-diego-da9f8c0q7g9b'
type: 'job'
last_seen: '2026-10-18'
---

# CRM Operations Manager at CourtAvenue

- **Company:** CourtAvenue
- **Location:** - San Diego, CA
- **Compensation:** $95k–$120k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/court-avenue/02058a6f-a8db-44e6-94a1-c22aa3c0e637

## Job description

GTX Solutions, a CourtAvenue Company, is a boutique consulting firm focused on helping brands unlock the power of their customer data. We specialize in Customer Data Platforms (CDPs), real-time activation, personalization, and MarTech integrations. Our team blends strategic insight with technical expertise to drive measurable business outcomes for high-growth companies and global enterprises alike. GTX Solutions leads data activation and delivery for enterprise CRM programs on the Salesforce platform, including Marketing Cloud and Data 360, spanning email, SMS and direct mail. Our teams take over, stabilize and modernize live, high-volume programs, improving journeys, decisioning and measurement over time.

The Salesforce Solution Architect leads platform strategy and architecture for the program across the Salesforce stack. This role sets the platform roadmap, defines architecture and configuration standards, oversees journey and integration builds, and ensures the platform scales reliably and cost-effectively as the program grows.

## Responsibilities

- Manage day-to-day execution of CRM campaigns and journeys, including campaign setup, audience selection, content association and deployment scheduling.
- Own the send calendar across email, SMS and direct mail, covering recurring programs, triggered journeys and one-time campaigns.
- Manage the client review, approval and routing process, planning lead times so every send is approved before deployment.
- Run program intake, including campaign briefs, capacity planning and prioritization with program leadership.
- Coordinate QA and testing for every deployment, including logic, audience targeting, content rendering, links and compliance.
- Manage contact and list operations, suppression and deployment readiness checklists.
- Coordinate direct mail production and deployment with print production and mail vendors.
- Manage recurring incentive and offer updates in campaigns, and work with platform and data teams to automate them.
- Coordinate with deliverability and platform teams on send volumes, sender health and deployment issues.
- Support the transition of live campaigns from incumbent agencies or platforms, including program, template and asset inventories and parallel operations.
- Maintain campaign trackers, operational dashboards and deployment logs.
- Document SOPs and execution playbooks for all recurring program types.
- Identify and escalate operational risks, blockers and capacity constraints.

## Requirements

- 5+ years of experience in marketing operations, CRM campaign management or marketing automation execution.
- Hands-on experience with Salesforce Marketing Cloud or a comparable enterprise platform such as Adobe Journey Optimizer, Braze, Marketo or Eloqua.
- Experience running high-volume, multichannel B2C programs across email, SMS and direct mail.
- Experience managing campaign QA, testing protocols and deployment checklists.
- Experience managing multi-step review and approval workflows with brand, legal or compliance stakeholders.
- Proficiency with project management tools such as Teamwork, Jira, Asana or similar.
- Strong organization and attention to detail, with the ability to manage many concurrent sends.
- Clear communication across technical, creative and client teams.

## Preferred Qualifications

- Salesforce Marketing Cloud certification, such as Email Specialist, Administrator or Consultant.
- Working knowledge of SQL, AMPscript and data extensions.
- Experience with direct mail production and mail vendors.
- Experience supporting agency or platform transitions.
- Automotive, OEM or dealer-network CRM experience.
- Background in agency or consulting delivery.

Work Environment

- This role supports an enterprise CRM program on the Salesforce platform.
- The role requires close coordination with client marketing, technology and data teams; occasional travel or on-site presence may be required.
- Southern California preferred, in the San Diego or Los Angeles area, to support in-person collaboration with client and partner teams.
- GTX Solutions has team members across the United States.

GTX Solutions is an Equal Opportunity Employer. GTX recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information. GTX Solutions participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.

## About CourtAvenue

## Company Overview
- **One-liner**: CourtAvenue is an operating network of digital transformation companies that combines strategic rigor, agency craft, and proprietary AI tools to help brands build powerful relationships with consumers.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: San Diego, California, United States
- **Founded**: 2020
- **Founders**: Daniel Khabie, Kenny Tomlin

## Core Business
- **Primary industry**: Marketing Services / Digital Transformation
- **Target customers**: B2B, enterprise brands (e.g., AT&T, Amazon, Kia, General Mills)
- **Mission or purpose**: Close the distance between strategy and execution

## Products & Services
- **AI Products & Services**: Building AI-powered tools that drive efficiency and growth (e.g., Velocity AI, BotsCrew)
- **Digital Transformation**: Connecting touchpoints and simplifying complex ecosystems
- **Commerce**: Winning across marketplace and retail networks at scale
- **MarTech & Data**: Modernizing stacks to enable personalization and experimentation
- **Performance Media**: Aligning data, creative, and attribution to measurable ROI
- **Immersive & Experiential**: Bridging physical and digital in ways that move people

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 134% three-year growth (Inc. 5000 honoree, 2026); employee count reported as 95 (LinkedIn) or 201–500 (Inc.) – conflicting reports
- **Notable Investors/Partners**: Optimizely (strategic partnership); clients include AT&T, Amazon, Kia, General Mills
- **Growth Signals**: Acquisition of BotsCrew (Jan 2025) to expand AI chatbot capabilities; won contract with U.S. Air Force (Aug 2024); launched AI offerings Catapult and Uplift

## Competitive Advantages
- Unique combination of consultant-level strategy, agency craft, and proprietary AI tools
- Operates as a partner model through specialized entities (Velocity AI, BotsCrew, Modifly, etc.) allowing tailored solutions
- High employee net eNPS of 63 vs. industry benchmark of 20

## Strategic Focus
- Deepening AI capabilities through acquisitions and internal tools
- Expanding digital transformation and commerce services for enterprise clients
- Scaling the operating network model to deliver integrated strategy, technology, and creative

## Why Work Here
- Culture described as “grounded in humanity and empathy” with curious, performance-driven thinkers
- Hybrid and remote roles available across multiple U.S. hubs (San Diego, Chicago, Cincinnati, Los Angeles, Minneapolis, Dallas, Austin, Bentonville)
- Notable perks: health insurance, high eNPS, opportunities to work on cutting-edge AI projects
- Hiring process may use AI tools to support application review (transparently disclosed)

## Sources
1. [LinkedIn](https://linkedin.com/company/courtavenue)
2. [CourtAvenue Careers](https://www.courtavenue.com/careers)
3. [Lever Careers Page](https://jobs.lever.co/court-avenue)
4. [Built In](https://builtin.com/company/courtavenue)
5. [Inc. 5000 Profile](https://www.inc.com/profile/courtavenue)
6. [PRNewswire (Optimizely partnership)](https://www.prnewswire.com)
7. [San Diego Business Journal (USAF contract)](https://www.sdbj.com)

## Other roles at CourtAvenue

- [Account Director, DX](https://feeny.ai/job/account-director-dx-courtavenue-los-angeles-jtwm6apw369r) — - Los Angeles, CA
- [Director, Client Operations](https://feeny.ai/job/director-client-operations-courtavenue-los-angeles-bx3tkf7rpwbm) — - Los Angeles, CA
- [MarTech Solutions Engineer](https://feeny.ai/job/martech-solutions-engineer-courtavenue-time-zone-eastern-standard-s84w1qhqm5f5) — Time Zone - Eastern Standard
- [Journey Orchestration Lead](https://feeny.ai/job/journey-orchestration-lead-courtavenue-time-zone-eastern-standard-3my2eaebs5qe) — Time Zone - Eastern Standard
- [Salesforce Solution Architect](https://feeny.ai/job/salesforce-solution-architect-courtavenue-san-diego-9q4kqpnx94ca) — - San Diego, CA
- [Technical Program Manager, MarTech](https://feeny.ai/job/technical-program-manager-martech-courtavenue-san-diego-nnvg3hzmxe5y) — - San Diego, CA
- [Account Director, CRM](https://feeny.ai/job/account-director-crm-courtavenue-los-angeles-t3nkz4v3qke8) — - Los Angeles, CA
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- [Senior Project Manager (e-Commerce)](https://feeny.ai/job/senior-project-manager-e-commerce-courtavenue-chicago-h4vb27d2f8z5) — - Chicago, IL
- [Director, CRM Strategy](https://feeny.ai/job/director-crm-strategy-courtavenue-san-diego-a06agat4nymp) — - San Diego, CA