--- title: 'CRM Program Manager at CourtAvenue' canonical: 'https://feeny.ai/job/crm-program-manager-courtavenue-los-angeles-mx4mxrne980k' type: 'job' last_seen: '2026-10-18' --- # CRM Program Manager at CourtAvenue - **Company:** CourtAvenue - **Location:** - Los Angeles, CA - **Compensation:** $100k–$120k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/court-avenue/af568054-4480-4f24-aa21-056f2e3431d5 ## Job description CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies. At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. Our Client Operations team establishes and manages the approach and standard for project delivery and governance, ensuring that clients maximize their return on investment. Responsible for team performance, client operations leaders provide team members with the tools, support, and training essential to deliver the most effective and inventive result possible. A CourtAvenue Program Manager takes ownership of all projects within a program to ensure completion on time, within budget and against set objectives. Confidence and creativity are key to addressing business needs, managing resources, and handling any issues that may arise. ## Responsibilities - Lead day-to-day management of CRM, email, and direct mail projects from briefing through deployment and post-campaign reporting. - Translate marketing strategies into actionable project plans, timelines, and deliverables across creative, data, and production teams. - Oversee campaign setup, QA, approvals, and deployment processes to ensure flawless execution. - Manage multiple workstreams, including creative development, data targeting, list management, personalization, and production. - Partner closely with internal teams (strategy, data, CRM operations, development) and external vendors to align deliverables and schedules. - Maintain clear and proactive communication with client stakeholders, ensuring transparency on progress, risks, and dependencies. - Track budgets, timelines, and resourcing while identifying and resolving issues before they impact delivery. - Ensure compliance with OEM brand standards, privacy requirements, and regulatory guidelines. - Collaborate with analytics and strategy teams to support performance measurement and continuous optimization. - Contribute to process improvements, documentation, and best practices for CRM and campaign operations. - Ensure controls are followed, with the highest quality deliverables and milestones met - Develop contracts and design innovative delivery teams to best meet and exceed program objectives - Evaluate and improve delivery practices and methodology - Create integrated timelines across agency and client stakeholder teams - Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations - Ensure a collaborative ‘one team’ approach of both client and agency - Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative - Serve as the main client interface on projects - Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met - Communicate succinctly within a wide range of positions, personalities, and roles, internally and externally ## Requirements - 6–8 years of project management experience in CRM, email, or direct marketing, ideally within an agency or automotive environment. - Proven track record managing cross-channel campaigns from strategy through execution and reporting. - Strong understanding of CRM platforms and tools (Salesforce Marketing Cloud, Adobe Campaign, or similar). - Experience coordinating with data teams on segmentation, targeting, and personalization logic. - Familiarity with direct mail production workflows and timelines. - Exceptional communication, organization, and problem-solving skills with attention to detail. - Ability to manage multiple concurrent projects in a fast-paced, deadline-driven environment. - Experience managing budgets, scopes, and vendor relationships. - Collaborative leader who thrives in complex, cross-functional environments. - Able to understand, balance, and manage the interplay between people, processes and systems Work Environment - Our organization follows a structured-hybrid work model, where employees work in an office environment in the middle of the week and remotely on Mondays and Fridays. - Candidates for this position will ideally be located near one of our offices: o   Los Angeles, CA o   San Diego, CA CourtAvenue, INC. is an Equal Opportunity Employer. CourtAvenue recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information. CourtAvenue, INC. participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire. ## About CourtAvenue ## Company Overview - **One-liner**: CourtAvenue is an operating network of digital transformation companies that combines strategic rigor, agency craft, and proprietary AI tools to help brands build powerful relationships with consumers. - **Entity Type**: Private (Privately Held) - **Headquarters**: San Diego, California, United States - **Founded**: 2020 - **Founders**: Daniel Khabie, Kenny Tomlin ## Core Business - **Primary industry**: Marketing Services / Digital Transformation - **Target customers**: B2B, enterprise brands (e.g., AT&T, Amazon, Kia, General Mills) - **Mission or purpose**: Close the distance between strategy and execution ## Products & Services - **AI Products & Services**: Building AI-powered tools that drive efficiency and growth (e.g., Velocity AI, BotsCrew) - **Digital Transformation**: Connecting touchpoints and simplifying complex ecosystems - **Commerce**: Winning across marketplace and retail networks at scale - **MarTech & Data**: Modernizing stacks to enable personalization and experimentation - **Performance Media**: Aligning data, creative, and attribution to measurable ROI - **Immersive & Experiential**: Bridging physical and digital in ways that move people ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: 134% three-year growth (Inc. 5000 honoree, 2026); employee count reported as 95 (LinkedIn) or 201–500 (Inc.) – conflicting reports - **Notable Investors/Partners**: Optimizely (strategic partnership); clients include AT&T, Amazon, Kia, General Mills - **Growth Signals**: Acquisition of BotsCrew (Jan 2025) to expand AI chatbot capabilities; won contract with U.S. Air Force (Aug 2024); launched AI offerings Catapult and Uplift ## Competitive Advantages - Unique combination of consultant-level strategy, agency craft, and proprietary AI tools - Operates as a partner model through specialized entities (Velocity AI, BotsCrew, Modifly, etc.) allowing tailored solutions - High employee net eNPS of 63 vs. industry benchmark of 20 ## Strategic Focus - Deepening AI capabilities through acquisitions and internal tools - Expanding digital transformation and commerce services for enterprise clients - Scaling the operating network model to deliver integrated strategy, technology, and creative ## Why Work Here - Culture described as “grounded in humanity and empathy” with curious, performance-driven thinkers - Hybrid and remote roles available across multiple U.S. hubs (San Diego, Chicago, Cincinnati, Los Angeles, Minneapolis, Dallas, Austin, Bentonville) - Notable perks: health insurance, high eNPS, opportunities to work on cutting-edge AI projects - Hiring process may use AI tools to support application review (transparently disclosed) ## Sources 1. [LinkedIn](https://linkedin.com/company/courtavenue) 2. [CourtAvenue Careers](https://www.courtavenue.com/careers) 3. [Lever Careers Page](https://jobs.lever.co/court-avenue) 4. [Built In](https://builtin.com/company/courtavenue) 5. [Inc. 5000 Profile](https://www.inc.com/profile/courtavenue) 6. [PRNewswire (Optimizely partnership)](https://www.prnewswire.com) 7. [San Diego Business Journal (USAF contract)](https://www.sdbj.com) ## Other roles at CourtAvenue - [Account Director, DX](https://feeny.ai/job/account-director-dx-courtavenue-los-angeles-jtwm6apw369r) — - Los Angeles, CA - [Director, Client Operations](https://feeny.ai/job/director-client-operations-courtavenue-los-angeles-bx3tkf7rpwbm) — - Los Angeles, CA - [MarTech Solutions Engineer](https://feeny.ai/job/martech-solutions-engineer-courtavenue-time-zone-eastern-standard-s84w1qhqm5f5) — Time Zone - Eastern Standard - [CRM Operations Manager](https://feeny.ai/job/crm-operations-manager-courtavenue-san-diego-da9f8c0q7g9b) — - San Diego, CA - [Journey Orchestration Lead](https://feeny.ai/job/journey-orchestration-lead-courtavenue-time-zone-eastern-standard-3my2eaebs5qe) — Time Zone - Eastern Standard - [Salesforce Solution Architect](https://feeny.ai/job/salesforce-solution-architect-courtavenue-san-diego-9q4kqpnx94ca) — - San Diego, CA - [Technical Program Manager, MarTech](https://feeny.ai/job/technical-program-manager-martech-courtavenue-san-diego-nnvg3hzmxe5y) — - San Diego, CA - [Account Director, CRM](https://feeny.ai/job/account-director-crm-courtavenue-los-angeles-t3nkz4v3qke8) — - Los Angeles, CA - [Customer Data Architect (Salesforce)](https://feeny.ai/job/customer-data-architect-salesforce-courtavenue-los-angeles-3bk4bepy5nc0) — - Los Angeles, CA - [Senior Project Manager (e-Commerce)](https://feeny.ai/job/senior-project-manager-e-commerce-courtavenue-chicago-h4vb27d2f8z5) — - Chicago, IL