---
title: 'CRM Project Manager at Monks'
canonical: 'https://feeny.ai/job/crm-project-manager-monks-canada-ve9811hesxvy'
type: 'job'
last_seen: '2026-10-31'
---

# CRM Project Manager at Monks

- **Company:** Monks
- **Location:** Canada
- **Compensation:** $95k–$115k
- **Posted:** 2026-10-31
- **Last confirmed live:** 2026-10-31
- **Apply:** https://www.monks.com/careers/6240187004/job?gh_jid=6240187004

## Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ([monks.com/careers](http://monks.com/careers)).

## About the Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Responsibilities:

Client & Technical Delivery:

- Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.
- Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
- Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.
- Communicate project status, risks, and issues effectively to client stakeholders.
- Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
- Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
- SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).
- Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases—Onboard, Discover, Design, Develop, and Deliver—with emphasis on milestone exit criteria.

Team Leadership:

- Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.
- Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes:

- Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.
- Articulate practice capabilities, offerings, and value propositions to clients.
- Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.
- Stay current on the latest project management learning, methodologies, and market trends.
- PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

## About You

The essentials:

- 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
- Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
- Experience leading projects with multiple work streams or multiple projects concurrently.
- Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
- Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
- Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
- Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.
- Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Not a Must but a Plus:

- Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
- Experience with vendor management and third-party partner integration.
- Proficiency in advanced project management tools and complex Jira workflows/reporting.
- Strong cross-cultural communication and soft skills for working with global client teams.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

## #LI-HYBRID

## #LI-ZZ1

## What We Offer

## Benefits

- Excellent, full coverage medical, dental, and vision insurance - more about our coverage [here](https://drive.google.com/file/d/1flH9caNSGxiqlhz6kQP7XUaZCpzyIlKm/view?usp=sharing)!
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge[here](https://www.adweek.com/agencies/s4-capital-continues-its-ambitious-evolution-by-joining-the-climate-pledge/?utm_content=154645660&utm_medium=social&utm_source=linkedin&hss_channel=lcp-2717758)!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $95,000—$115,000 CAD

## About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

## About Monks

## Company Overview
- **One-liner**: Monks is a global digital-first marketing, technology services, and consulting company that connects content, data, and digital media to help ambitious brands grow.
- **Entity Type**: Public (Wholly owned subsidiary of S4 Capital plc, LSE: SFOR)
- **Headquarters**: London, United Kingdom
- **Founded**: 2001
- **Founders**: Wesley ter Haar, Gin Roberscheuten, Terrence de Kat (formerly Terrence Koeman)

## Core Business
- **Primary industry/industries**: Advertising Services, Marketing & Technology Consulting, Digital Content Production
- **Target customers**: B2B, primarily large Enterprises and global brands (Partners with 24 of BCG's 50 most innovative companies, including Netflix, Meta, HP, Dove, and Mondelēz) [monks.com]
- **Mission or purpose statement**: To be a catalyst for change in the industry and communities through technological innovation, creativity, and impactful work, aiming to "win the decade" by making best-in-class work and being the best place to work. [monks.com/careers]

## Products & Services
- **Monks.Flow (AI Platform)**: An AI-powered operating system designed to orchestrate marketing and technology into unified, intelligent systems for real-time brand management. [linkedin.com]
- **Marketing Orchestration**: A service that boosts efficiency and creativity to accelerate marketing results at any scale.
- **Glass Box Media**: A service offering total visibility and control for smarter, more impactful media investments.
- **Technology Services**: Modernizing infrastructure, accelerating product and platform innovation, and delivering next-generation customer experiences.
- **Content Production**: A global studio model blending strategy, talent, and production for effective content with cost savings.
- **Data & AI Consulting**: Services focused on transforming data to fuel customer experience, including AI-powered tools for creative asset production.

## Market Standing
- **Valuation/Market Cap**: Not publicly available for the subsidiary. Parent company S4 Capital plc has a public market cap.
- **Key Metric**: Annual Revenue of **$1.5 Billion** (as per LinkedIn data) [linkedin.com]
- **Notable Investors/Partners**: Parent company S4 Capital plc (Founded by Sir Martin Sorrell). Key Technology Partners include Salesforce, Meta, NVIDIA, Amazon Web Services (AWS), Google Marketing Platform, and Google Cloud. [monks.com/what-we-do]
- **Growth Signals**: Despite a -6.4% YoY headcount decline (now 4,787 employees), the company maintains a massive global footprint across 62 countries. It is actively investing in its AI transformation, highlighted by the "Monks.Flow" platform. The company recently rebranded from MediaMonks to Monks in 2024, signaling a strategic shift. [linkedin.com]

## Competitive Advantages
- **Scale & Global Reach**: Operates in 62 countries, giving it a unique ability to execute complex, global campaigns from a single P&L. [linkedin.com]
- **AI-First Approach**: Has aggressively moved into AI-powered services, including training custom AI models for clients (e.g., Dove's Real Beauty campaign) and building its own AI operating system (Monks.Flow). [monks.com/what-we-do]
- **"One P&L" Model**: Unlike traditional holding companies, Monks offers a unified, non-siloed approach to content, data, and media, which it markets as "foundationally different." [monks.com/careers]
- **Premium Client Roster**: Partners with 24 of BCG's 50 most innovative companies, including tech giants like Meta, Netflix, and HP, creating a strong "halo effect" for talent and capabilities. [monks.com/what-we-do]

## Strategic Focus
- **AI Acceleration**: The company's clear priority is embedding AI across its entire workflow ("from strategy to supply") and scaling its "always-on agents" to change how work is done.
- **Winning the Decade**: Pushing to become the dominant digital partner for brands by unifying marketing and technology into one performance system.
- **Radical Transparency**: A focus on data-driven performance and clear measurement, moving away from traditional opaque agency models.

## Why Work Here
- **Culture of Innovation**: Describes itself as a "digital-first" powerhouse that is "disrupting the industry." The emphasis on AI and technology suggests a challenging, forward-looking environment for engineers and data scientists. [monks.com/careers]
- **Diversity, Equity & Inclusion**: The company explicitly states a commitment to being a "catalyst for change" with a purpose-driven culture focused on DEI. [monks.com/careers]
- **Global & Hybrid Work Environment**: With offices in over 30 cities globally (including London, New York, San Francisco, Amsterdam, Singapore, Buenos Aires, and Tokyo), the company offers significant opportunities for international exposure and likely supports a hybrid work model. [monks.com/careers, linkedin.com]
- **Focus on Engineering & Tech**: With job postings for roles like "Fullstack Engineer," "Implementation Engineer," "Battery Test Engineer," and "AI Craft Director," the company is actively building its technical practice, offering opportunities to work on complex systems at scale. [linkedin.com]
- **Warning**: The company states it will never ask for payment as part of the recruitment process. [monks.com/careers]

## Sources
1. [Monks Official Website](https://www.monks.com/)
2. [Monks Careers Page](https://www.monks.com/careers)
3. [Monks LinkedIn Profile](https://www.linkedin.com/company/monks)
4. [Monks "What We Do" Page](https://www.monks.com/what-we-do)
5. [Monks Careers Search Page](https://www.monks.com/careers/search)

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