--- title: 'CRM & Sales Operations Specialist at ShiftKey' canonical: 'https://feeny.ai/job/crm-sales-operations-specialist-shiftkey-irving-7fyf0fvq4cxm' type: 'job' last_seen: '2026-09-09' --- # CRM & Sales Operations Specialist at ShiftKey - **Company:** ShiftKey - **Location:** Irving - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/shiftkey/a003c667-c4d0-490f-8fa3-d130960edae5 ## Job description ## About ShiftKey ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com http://www.ShiftKey.com. ## The role ShiftKey runs two revenue engines - SaaS and Marketplace - both on Salesforce, and right now they don't talk to each other cleanly. This role is the fix: you're the shared-services layer that keeps SaaS quoting and opportunity support running smoothly while acting as the ultimate gatekeeper for CRM data hygiene across both platforms. Bad account data doesn't just look messy - it throws off pipeline forecasts, marketplace liquidity numbers, and the decisions leadership makes off of dashboards. You're the person who makes sure that doesn't happen. Today the job leans SaaS-heavy; over time it's shifting toward an even split with Marketplace, so you'll be building the muscle for that from day one. Where you’ll work This role is based at our Irving, Texas headquarters. We believe the best onboarding and collaboration happen face-to-face, so you'll start on-site five days a week for your first few months. After ramp-up, you'll move to a hybrid schedule with two remote days per week (three days on-site). ## What you’ll be doing - Manage SaaS quoting and end-to-end Salesforce opportunity support so reps can focus on selling instead of admin work. - Vet leads from campaigns, partners, and inbound inquiries to keep conversion rates and pipeline forecasts accurate. - Own the Data Integrity Dashboard - auditing, cleaning, and restructuring account and opportunity data, including deduplication and account hierarchy fixes. - Standardize how territory, pipeline, and partner management get handled across the sales org instead of everyone doing it their own way. - Partner with sales leadership to untangle contracting snags and reduce friction in the quote-to-cash process. ## What you’ll need - Real hands-on CRM experience - you've worked inside one, not just logged into one. - A track record of handling detail-heavy data work accurately, even at volume. - An analytical mindset - you naturally connect data quality to business outcomes, not just to "the record looks clean." - A systems-builder's instinct - you'd rather fix why something breaks than keep patching it. - Strong organizational and communication skills, since you'll be working across sales, leadership, and data functions. - Background in sales support, sales operations, or a related business function. ## Perks of working for ShiftKey - Inclusive and collaborative work environment where all voices are valued. - Hybrid-friendly office spaces designed to be fun and engaging. - Comprehensive health, vision, and dental coverage. - Benefits begin on your first day. - Generous PTO and company-paid holidays, including flexible floating holidays. - 100% 401(k) employer match up to 6%. - Paid parental leave. - Wellness support, including access to mental health resources. #LI-Hybrid Our Commitment to Diversity ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. ## EEO Statement ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com ## About ShiftKey ## Company Overview - **One-liner**: ShiftKey is a digital marketplace platform that directly connects healthcare facilities with licensed independent professionals to fill open shifts, replacing traditional staffing agencies and outdated scheduling practices. - **Entity Type**: Private (Total Funding: $300M) - **Headquarters**: Irving, Texas, USA (with offices in Austin, TX; Cleveland, OH; and Warsaw, Poland) - **Founded**: 2016 - **Founders**: Tom Ellis ## Core Business - **Primary Industry**: Healthcare Technology / Digital Staffing Marketplace - **Target Customers**: B2B (healthcare facilities including hospitals, clinics, and senior care communities) and B2C (licensed independent healthcare professionals such as nurses and aides) - **Mission Statement**: To transform access and integrity in the workplace and make a profound human impact by empowering people to work on their own terms. ## Products & Services - **The ShiftKey Platform (Core Marketplace)**: A digital marketplace where licensed healthcare professionals (e.g., nurses) can browse, bid on, and accept open shifts at facilities. Facilities use the platform to post opportunities, fill gaps, and gain data-driven workforce visibility with complete transparency and no hidden fees. - **Schedule Automation Marketplace Integration (SAMI)**: A product that allows healthcare facilities to take a holistic view of their full schedule and proactively identify and fill workforce gaps. This product earned ShiftKey recognition as one of Fast Company’s Most Innovative Companies in 2024. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of **$300M**. Annual revenue is estimated at $5M (likely an underreport or partial figure from aggregator sources; actual revenue is not publicly disclosed). - **Notable Investors/Partners**: Lorient Capital (led the most recent round). Earlier investors include other private equity backers. - **Growth Signals**: - Employs **1,204 people** (up 18.9% year-over-year) - Operates in 7 countries (US, Poland, Brazil, Ghana, India, South Korea, Spain) - Currently has **524 active job postings** (job postings grew 5,140% year-over-year) - Named one of *Fast Company’s Most Innovative Companies* in 2024 - LinkedIn following of 13,387 (growing at +28.3% annually) ## Competitive Advantages - **Direct Marketplace Model**: Eliminates the "adversarial relationship" and costly overhead of traditional staffing agencies by connecting facilities and professionals directly, with full transparency and no hidden fees. - **Data-Driven Workforce Strategy**: Provides facilities with advanced data visibility and predictive tools (e.g., SAMI) to proactively manage scheduling, not just reactively fill gaps. - **Scalability Beyond Healthcare**: The company explicitly states its model is "poised to revolutionize the entire licensed professional workforce," indicating a platform that can expand into other regulated industries. - **Large, Engaged Supply Side**: Engages "hundreds of thousands" of licensed professionals, creating a strong network effect that is difficult for competitors to replicate. ## Strategic Focus - **Scaling the Marketplace**: Continuing to grow the network of both healthcare facilities and independent professionals across the US. - **Product Innovation**: Expanding capabilities of the SAMI product and the core platform to deepen data-driven workforce solutions. - **Expansion into Adjacent Industries**: Actively exploring bringing the marketplace model to other industries with licensed professional workforces. - **Community & Advocacy**: Reinvesting in the professional community and advocating for legislative proposals that support flexible work for licensed professionals. ## Why Work Here - **Culture & Mission**: The company emphasizes a mission of "profound human impact," solving the critical healthcare staffing crisis and giving professionals control over their work-life balance. Values include freedom, flexibility, transparency, fairness, and data-driven dependability. - **Work Policy**: A mix of remote, hybrid, and in-office roles are available. Offices are located in Irving (HQ), Austin, Cleveland, and Warsaw. Job postings on Built In list roles as both "Remote" and "Hybrid" with varying degrees of on-site time. - **Company Review Highlights**: Employer rating of 3.4/5 on LinkedIn. Work-life balance scores highest at 3.8/5, while career opportunity scores 3.0/5. - **Team & Location**: Fast-growing team of over 1,200 people with a strong engineering and product presence. The company has a significant technical workforce (78 technical staff, 15 product staff) and is actively hiring for senior engineering and architecture roles. - **Giving Back**: Strong commitment to community service through partnerships with local organizations in Dallas and Warsaw (e.g., Annie’s Place, Feed the City). ## Sources 1. [shiftkey.com](https://www.shiftkey.com/) 2. [shiftkey.com](https://www.shiftkey.com/who-we-are/) 3. [builtin.com](https://builtin.com/company/shiftkey) 4. [linkedin.com](https://www.linkedin.com/company/myshiftkey) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Shiftkey) ## Other roles at ShiftKey - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-shiftkey-poland-khnmmm63jbyb) — Poland - [Sales Executive - Hospitals](https://feeny.ai/job/sales-executive-hospitals-shiftkey-irving-a6455crkrkcr) — Irving - [Staff Product Manager - Marketplace Supply](https://feeny.ai/job/staff-product-manager-marketplace-supply-shiftkey-united-states-nm1w5fdgnv5h) — United States - [Staff Product Manager - Professional Experience](https://feeny.ai/job/staff-product-manager-professional-experience-shiftkey-united-states-tknwhqhhm1hc) — United States - [Director, Sales - Acute Division](https://feeny.ai/job/director-sales-acute-division-shiftkey-irving-as59sf36xxx2) — Irving - [Staff AI Engineer - AI Infrastructure & Agentic Platform](https://feeny.ai/job/staff-ai-engineer-ai-infrastructure-agentic-platform-shiftkey-united-states-5c5nkmzqfc8p) — United States - [Staff AI Engineer - AI Infrastructure & Agentic Platform](https://feeny.ai/job/staff-ai-engineer-ai-infrastructure-agentic-platform-shiftkey-poland-s9vf9qs8t8t7) — Poland - [Business Development Representative](https://feeny.ai/job/business-development-representative-shiftkey-irving-ar8rcy450jj9) — Irving - [CRM & Sales Operations Specialist](https://feeny.ai/job/crm-sales-operations-specialist-xometry-buenos-aires-16n1f1gcnar4) — Buenos Aires, Argentina