--- title: 'CRM Specialist - Engagement and Adoption at Mable' canonical: 'https://feeny.ai/job/crm-specialist-engagement-and-adoption-mable-sydney-4hx2z218parv' type: 'job' last_seen: '2026-09-07' --- # CRM Specialist - Engagement and Adoption at Mable - **Company:** Mable - **Location:** Sydney, Australia - **Work type:** hybrid - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/mable/c33e4074-5ac2-46fd-9ca3-99198e16c0c1 ## Job description HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the Mable team. ## About Mable Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them. With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year. By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors. To find out more, visit https://mable.com.au/ ## About the role Mable is looking for a CRM Specialist. This is a full time role, reporting to the Senior Manager, Engagement & Adoption. The role sits within the Engagement & Retention team, which is part of the wider Growth Team at Mable. The CRM Specialist is responsible for building and optimising automated customer lifecycle journeys that drive engagement, growth, and retention. This role uses customer data, behavioural triggers, and segmentation to deliver personalised communications across email, SMS, push, and in-app channels. The role partners closely with Product, Marketing, and Data teams to measure and improve journey performance, ensuring customers receive the right message at the right time throughout their lifecycle. ## Key Responsibilities - Multi-channel marketing automation creation, including Email, SMS, Push, and In-app engagement channels - Execution, monitoring and measurement of CRM campaigns and their success - Work closely with internal business stakeholders to ensure on-time delivery of campaigns or automation builds - Communicate campaign performance and results - Optimise new campaigns using data and feedback from existing and previous projects - Prepare variations for A/B testing and execute test plans - Develop and execute personalisation and segmentation strategies for key customer audiences - Ownership of lifecycle maps & process docs - Stay up-to-date with the martech trends and best practices ## Skills, Knowledge and Experience - 2+ years hands-on experience in managing, executing and optimising CRM Campaigns or Builds - Experience working with various Marketing Automation & Customer Engagement platforms (Braze experience preferred) - Proficiency with the Google suite & online collaboration tools e.g. JIRA, Miro, Confluence, etc. is desirable - Attention to detail - Excellent communication and stakeholder management skills - Knows how to use AI tools to assist with everyday tasks, speed up execution and streamline processes. - Strong time management skills - Passionate about Tech and making a real impact on people’s lives We’re powered by purpose We’re Switched On 💡 We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. We’re Bold 📣 We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas. We’re One 🤝 We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking. We’re Impactful 🌟 We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives. Values we share as part of Attain Healthtech Break New Ground 🧨 We simplify care with creativity and bold ideas. Make It Matter💟 We put people at the centre and create impact that improves lives. Own The Outcome🥇 We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities. Access parental leave 👶 Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility 🏠 We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days 🌴 Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday 🫶🏾 Acknowledge a significant day your way with family and friends. Be rewarded 🏆 Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation! ## About Mable ## Company Overview - **One-liner**: Mable operates an online platform that connects Australians seeking disability and aged care support with independent support workers, giving both sides more choice and control. - **Entity Type**: Private (growth-stage, 4 prior funding rounds) - **Headquarters**: Sydney, New South Wales, Australia - **Founded**: 2014 - **Founders**: Peter Scutt and Tony Charara ## Core Business - **Primary industry**: Health-tech / Disability and Aged Care Services - **Target customers**: B2C (individuals seeking care and support workers), B2B (NDIS and Aged Care clients, families) - **Mission or purpose**: To give more choice and control to those seeking and providing disability and aged care support, enabling people to live and work on their own terms. ## Products & Services - **Mable Platform**: An online marketplace where care seekers (individuals, families, or self-managed NDIS participants) can browse, connect, and book independent support workers for disability and aged care services. Type: SaaS-enabled marketplace. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total Funding – Not disclosed (4 prior funding rounds); Annual Revenue – Not publicly available (LinkedIn estimates $10M, but unverified) - **Notable Investors/Partners**: Not listed in available sources; co-founder Tony Charara previously co-founded Tissue Repair Limited and has a background in investment banking at JP Morgan. - **Growth Signals**: 32M+ care hours delivered; 31K+ active NDIS and Aged Care clients; 23K+ active support workers; 400+ team members (as per official site); 10 years of operation; expanding product and engineering teams. ## Competitive Advantages - **Platform model** that empowers both care seekers and workers with flexibility and choice, unlike traditional agency-based care. - **Strong brand trust** built over a decade in the Australian disability and aged care sector. - **Self-management focus** that aligns with government NDIS and Home Care Package reforms, giving users control over their budgets. ## Strategic Focus - **Product-led growth**: Investing in data science, analytics, and product development to improve matching and user experience. - **Scaling the workforce**: Growing the network of independent support workers and deepening engagement with existing clients. - **Technology innovation**: Enhancing the platform with AI-driven tools to streamline care coordination and compliance. ## Why Work Here - **Purpose-driven culture**: Team members are motivated by the social impact of transforming aged care and disability support. - **Hybrid workplace**: Offices in Sydney, Melbourne, Brisbane; employees balance remote work with in-office collaboration. - **Flexible leave**: 14 weeks paid parental leave for primary carers, 6 weeks for secondary carers, plus superannuation; one additional paid “Flexi Leave” day per quarter; a floating public holiday; and the ability to work overseas for up to 4 weeks in a rolling 12-month period. - **Reward & Recognition program**: Celebrates wins and great performance. - **Learning & development**: Opportunities to learn from industry experts and experienced leaders. - **Inclusive environment**: Welcomes diversity and collaborates across different skills and perspectives. ## Sources 1. [mable.com.au](https://mable.com.au/about-us/) 2. [mable.com.au](https://mable.com.au/about-us/careers-at-mable/) 3. [linkedin.com](https://linkedin.com/company/mableaustralia) 4. [jobs.lever.co](https://jobs.lever.co/mable) 5. [prd.mable.com.au](https://prd.mable.com.au/about-us/leadership-team/) ## Other roles at Mable - [Head of People Operations & Technology](https://feeny.ai/job/head-of-people-operations-technology-mable-sydney-8vw7fms57tc4) — Sydney, Australia - [Contact Centre Manager](https://feeny.ai/job/contact-centre-manager-mable-sydney-76cgwr1268y0) — Sydney, Australia - [Principal Product Designer (Design Systems)](https://feeny.ai/job/principal-product-designer-design-systems-mable-sydney-xhzaae334hfc) — Sydney, Australia - [Business and Process Analyst](https://feeny.ai/job/business-and-process-analyst-mable-sydney-y28f8zkhe9n8) — Sydney, Australia - [Engineering Manager](https://feeny.ai/job/engineering-manager-mable-brisbane-z0b94xkh7yd5) — Brisbane, Australia - [Customer Benefits & Loyalty Manager](https://feeny.ai/job/customer-benefits-loyalty-manager-mable-sydney-04m9477chddn) — Sydney, Australia - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-mable-sydney-p6dsfmqyxbnd) — Sydney, Australia - [Senior Marketing Specialist - HomeMade](https://feeny.ai/job/senior-marketing-specialist-homemade-mable-sydney-nrh6p4jmgqma) — Sydney, Australia - [Senior Manager, Brand (12-month fixed term)](https://feeny.ai/job/senior-manager-brand-12-month-fixed-term-mable-sydney-bwkxrm6jkwjc) — Sydney, Australia - [Senior Manager, Digital Experience](https://feeny.ai/job/senior-manager-digital-experience-mable-sydney-x690sk265cmn) — Sydney, Australia