---
title: 'CRM Specialist at Ftmo'
canonical: 'https://feeny.ai/job/crm-specialist-ftmo-prague-06wjmj1vecsq'
type: 'job'
last_seen: '2026-10-17'
---

# CRM Specialist at Ftmo

- **Company:** Ftmo
- **Location:** Prague, Czech Republic
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/ftmo/20650d60-ebb4-4870-aca0-b075668e3fce

## Job description

We are looking for a hands-on CRM Specialist to build, run and improve the lifecycle communication that helps traders at every stage of their journey with FTMO. You will join our CRM team within Content and work directly with the Lead CRM Specialist. You will own the day-to-day execution of our HubSpot programme: building automated flows, segmenting a large contact base, keeping our sending reputation healthy and making sure every email can be tied back to revenue. This is a practical, high-ownership role for someone who likes clean data as much as good copy, and who wants to see the direct business impact of their work.

What can you expect?

- Lifecycle & automation build: Build, launch and maintain automated email flows in HubSpot across the trader journey: registration, onboarding, unpaid-order reminders, reactivation, retention and win-back. Extend existing flows for new products and programmes and make sure triggers, delays and branching logic work as designed.
- Segmentation & data hygiene: Build and maintain lists, segments and properties in a portal of several million contacts. Help decide which audiences are marketed through HubSpot and which are served through our secondary sending tools, so we reach the right traders without inflating platform costs. Keep suppression, consent and unsubscribe data accurate across systems.
- Deliverability & email health: Monitor delivery, bounce, spam-complaint and engagement rates by sending source and domain. Flag and fix low-quality segments, set up a regular health-tracking cadence and work with IT on domain authentication and sender reputation.
- Campaign execution: Set up, QA and send one-off and recurring campaigns (product launches, promotions, education and community updates) in line with the content calendar. Brief copy and design with the Content and Multimedia teams, and apply FTMO's tone of voice to every send.
- Testing & optimisation: Run A/B tests on subject lines, send times, content and flow structure. Document results and turn them into playbook updates. Support holdout tests that show the true incremental impact of email.
- Reporting & attribution: Tag every email to a campaign, keep tracking and source data clean and work with BI to connect sends to paid orders. Report on open rate, CTR, conversion rate and revenue per send, and turn the numbers into recommendations.
- Partner & stakeholder coordination: Work day-to-day with our external CRM agency partner, as well as Product, Growth, Product Marketing, Support and Risk, so that messaging, timing and audience targeting stay aligned.
- AI & automation: Use AI tools to speed up segmentation analysis, copy variants, QA and reporting. Document what works so the rest of the team can adopt it.

What do we expect from you?

- CRM & email marketing: 2–4 years of hands-on experience running lifecycle and campaign email, ideally in fintech, trading, subscription, e-commerce or SaaS.
- HubSpot: Required. Proven experience building workflows, lists, properties and reports in HubSpot Marketing Hub or similar tools like Marketo Engage, Klaviyo, or Salesforce.
- Scale: Experience working with large contact databases (hundreds of thousands to millions of contacts) and high send volumes.
- Deliverability: Practical understanding of sender reputation, authentication (SPF, DKIM, DMARC), list hygiene and consent management.
- Industry knowledge: Familiarity with trading or financial services is an advantage, as is an understanding of how traders make decisions.
- Language: Excellent command of English. Czech or other languages are a plus.
- Analytical mindset: Comfortable reading dashboards (HubSpot, GA4), building segments from data and explaining results in plain language. Basic SQL or spreadsheet modelling is a plus.
- Testing: Experience planning and reading A/B tests and knowing when a result is meaningful.
- Attribution: Understanding of campaign tagging, UTM tracking and how email connects to revenue in a CRM.
- Writing & brand: Able to write and edit clear email copy and follow a brand tone of voice.
- Process: Organised and detail-oriented, with a habit of QA-ing before sending and documenting what you build. Comfortable with Asana or similar tools.
- Collaboration: Able to work with agencies and technical teams, give clear briefs and push for answers.
- AI & automation: Curious about AI tools (e.g. Claude, Gemini) and already using them in your work.
- Tools: Basic HTML/CSS for email templates is a plus.

Why join the FTMO team?

- We are a Czech fintech that, since 2015, has grown from an idea into a global project. 🚀
- 300+ amazing teammates. We’re a great team who learn from each other every day.🤜🤛
- How do we work? We focus on meaningful work and open communication, while only adopting processes that make our lives easier.
- Prague, Národní třída. Enjoy our modern offices at the Quadrio shopping center, offering beautiful views and excellent accessibility.
- What if I don’t trade? No worries. We’ll show you what our product is all about and introduce you to the basics of trading.
- Free fruit, snacks, and coffee are always within reach in the office.
- How do we promote strong relationships and well-being? Company cottage, team building events, and running club.
- Flexible hybrid model. We prefer collaborating in person to keep the team spirit high, but we offer the flexibility you need to stay balanced.

*The benefits mentioned above apply to FTMO on-site employees in our Prague office.

## About Ftmo

## Company Overview
- **One-liner**: FTMO is a modern proprietary trading firm that provides traders with simulated capital to evaluate their skills and rewards them with up to 90% of simulated profits.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Prague, Czech Republic
- **Founded**: 2015
- **Founders**: Not publicly disclosed (the company was founded by a team of trading and technology professionals)

## Core Business
- **Primary industry**: Modern Proprietary Trading (Prop Trading) / Fintech
- **Target customers**: B2C – individual retail traders globally, from beginners to experienced professionals
- **Mission or purpose statement**: "To help talented traders grow and refine their trading skills" by providing a unique Evaluation Process and simulated trading environment with real rewards.

## Products & Services
- **FTMO Challenge (2-Step)**: A structured evaluation process where traders prove their skills in a simulated environment. Successful completion grants access to an FTMO Account with up to $200K in simulated capital.
- **FTMO Account**: A funded simulated trading account where traders can earn up to 90% of their simulated profits as real rewards. Includes a Scaling Plan and Premium Program for growth.
- **1-Step FTMO Challenge**: A streamlined, single-step evaluation for experienced traders.
- **FTMO Trader Ecosystem**: Includes performance coaching, trading applications, analytics tools, and a community of over 3.5 million customers worldwide.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private, bootstrapped company)
- **Key Metric**: Over $500 million paid in rewards to traders worldwide; 3.5 million+ customers across 140+ countries
- **Notable Investors/Partners**: FTMO acquired OANDA in 2025, a major forex and CFD brokerage. The group now includes FTMO (prop trading) and OANDA (brokerage).
- **Growth Signals**: 300+ employees; acquired OANDA in 2025; OANDA Prop Trader program to conclude in March 2026 to focus on FTMO's core model; 4.8/5 Trustpilot rating; 24/7 support in 20 languages.

## Competitive Advantages
- **First-mover in modern prop trading**: Founded in 2015, FTMO pioneered the "challenge-based" evaluation model that has since become an industry standard.
- **Scale and trust**: Over 3.5 million customers, $500M+ in rewards paid, and a 4.8/5 Trustpilot rating create a powerful network effect and brand moat.
- **Integrated group structure**: The 2025 acquisition of OANDA creates a unique powerhouse combining a regulated brokerage (OANDA) with a leading prop trading firm (FTMO), offering cross-sell and data advantages.
- **In-house technology**: Full-stack development team building proprietary trading platforms, risk management systems, and data infrastructure (Elastic, Kafka, Kubernetes, PHP, Python, Kotlin, Flutter, Node.js, .NET, Go).

## Strategic Focus
- **Global expansion**: Serving 140+ countries with support in 20 languages; continued international growth.
- **Product innovation**: Developing AI-powered tools (AI Software Engineer, AI Knowledge Engineer, AI Education Specialist roles) to enhance trader education and platform intelligence.
- **Group synergies**: Leveraging the 2025 OANDA acquisition to create a comprehensive trading ecosystem, while keeping FTMO focused on its modern prop trading model.
- **Scaling the platform**: Growing the FTMO Account Scaling Plan and Premium Program to retain and reward top traders.

## Why Work Here
- **Culture**: Described as "friendly," "fair," and "driven by enthusiasm." The company values fairness, collaboration, and continuous improvement. Employee satisfaction scores are very high: 95% positive for Employer, 96% for Colleagues, and 96% for Supervisors.
- **Remote/Hybrid/Office**: Hybrid model. The main office is in the modern Quadrio building in Prague's historic center. Many roles are listed as remote or Prague-based.
- **Notable perks**: 5 well-being days off, sick days, company cottage in the Krkonoše mountains, Multisport card, VIP discounts, welcome pack, snacks and beverages, modern office in a shopping center, team buildings, courses and education, motivational bonuses, and hardware suitable for your position.
- **Engineering culture**: Modern tech stack (PHP, Python, Kotlin, Flutter, Node.js, .NET, Go, Elastic, Kafka, Kubernetes); cloud-native infrastructure; strong focus on AI and data engineering (multiple AI-specific roles open).
- **Global team**: 300+ employees from diverse backgrounds; support available in 20 languages; operations spanning trading, data, marketing, legal, finance, and HR.

## Sources
1. [FTMO Careers Page](https://careers.ftmo.com/en/)
2. [FTMO Official Website](https://ftmo.com/en/)
3. [FTMO How It Works](https://ftmo.com/en/how-it-works/)
4. [FTMO Press Release - OANDA Prop Trader Conclusion](https://ftmo.com/en/press-release/oanda-prop-trader-to-conclude-as-ftmo-strengthens-its-modern-prop-focus/)
5. [FTMO Contact Page](https://ftmo.com/en/contact/)

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