---
title: 'CRM Specialist at Roamless'
canonical: 'https://feeny.ai/job/crm-specialist-roamless-turkey-kn25m9rrhbgn'
type: 'job'
last_seen: '2026-09-05'
---

# CRM Specialist at Roamless

- **Company:** Roamless
- **Location:** Turkey
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.gem.com/roamless/am9icG9zdDoTDRiqsJZGzGLsqYUyoBn1

## Job description

## About Roamless

The origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good.

‍We all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable, so we built something better. We made it easy, reliable and affordable for travellers to get connected and stay connected as they roam the world.

Our truly global mobile connectivity service is up to 90% cheaper than traditional roaming. With one eSIM, you get instant, reliable data anywhere in the world. No SIM swaps, no hunting for Wi-Fi, no choosing countries or data packs. Your balance never expires, so you can use it across trips with zero hidden fees or expiration dates.

In just 3 years, we've grown 4-5x Year on Year and have been trusted by +2M users who overall rate us 4.6 on Trustpilot. 🚀 We also recently closed a $12M Series A led by Rasmal Ventures, with participation from Endeavor Catalyst, Shorooq and Revo Capital, and, to fuel our mission of becoming the world’s first truly global mobile operator.

Hiring remotely, we’re a team of 75, and we’re planning to grow to 100+ in the next ~12 months.

## About the Role

You’ll join a fast-growing CRM function and help shape how we engage and retain users across the full lifecycle. We’re moving from one-off pushes to real lifecycle marketing. Building automated journeys across email, push, and in-app, with additional channels on the roadmap.

You’ll also play part in supporting our migration to Braze, helping us transition campaigns, improve segmentation, and set the foundations for scalable automation.

You’ll work closely with the team to build campaigns and automated journeys that move users from signup to first purchase, and from first purchase to loyal, repeated behavior.

## About the Hiring Manager and Role

Hi, I’m Elsa 👋 and I lead CRM at Roamless. I’ve spent more than 10 years working across CRM, Lifecycle Marketing, Retention and Loyalty for international consumer brands, helping turn customer data into relevant experiences, stronger engagement and long-term growth. CRM at Roamless is entering an exciting new phase. Our customer base and campaign activity are growing quickly, and we are migrating to Braze to build more advanced customer journeys, stronger personalization and a scalable global CRM function.

As CRM Specialist, you’ll help manage the day-to-day execution of campaigns and automated journeys across email, push notifications and in-app messaging. You’ll work on initiatives designed to help customers understand our product, complete key actions, stay engaged between trips and return to Roamless whenever they travel.

You’ll also play an active role in our Braze migration, supporting the setup of campaigns, templates, segments and automated journeys while developing strong technical and operational CRM skills.

This is a great opportunity for someone early in their CRM career who enjoys combining creativity, data and technology, and who wants to grow into a strong CRM and retention professional.

## What you’ll do

- Build, test, schedule and launch CRM campaigns across email, push notifications and in-app messaging.
- Own the operational campaign process from briefing and setup through QA, launch and performance reporting.
- Support the implementation and migration of CRM campaigns, templates, customer segments and automated journeys in Braze.
- Create customer segments based on behavioural events, user attributes, engagement levels, purchase history and lifecycle stage.
- Develop automated lifecycle journeys across onboarding, activation, engagement, repeat purchase, retention, loyalty and reactivation.
- Perform detailed campaign QA, checking audiences, exclusions, journey logic, personalisation, translations, links, tracking and technical setup.
- Build and update email templates using HTML and Braze Liquid.
- Monitor CRM performance across engagement, conversion, repeat purchase, retention and unsubscribe metrics.
- Support A/B tests across audiences, messaging, timing, channels, incentives and customer journey design.
- Maintain accurate campaign calendars, documentation, naming conventions and internal processes.
- Collaborate with copy, design, product, and data teams to coordinate campaign requirements and resolve blockers.

## What you’ll bring

- 1–2 years of experience in CRM, lifecycle marketing, email marketing or a similar hands-on role.
- Experience building automated lifecycle journeys/campaigns.
- Hands-on experience with a marketing automation platform such as Braze (preferred), Klaviyo, or CleverTap.
- Strong ownership and reliability: you take responsibility for your work, manage deadlines and follow tasks through to completion.
- Excellent attention to detail, particularly when working with audiences, campaign logic, personalisation and customer-facing content.
- An analytical mindset and confidence working with campaign metrics and customer data.
- Clear and transparent communication, including the confidence to flag blockers, uncertainty or mistakes early.
- A proactive approach to problem-solving and a willingness to investigate issues before escalating them.
- Openness to feedback and a genuine motivation to continuously improve.
- The ability to work independently while collaborating effectively in a fully remote team.
- Excellent English skills, both written and verbal.

## Nice to have

- Familiarity with CRM use cases such as onboarding, activation, churn prevention, win-back, and repeat purchase.
- Basic HTML knowledge and the ability to make or troubleshoot changes within email templates.
- Basic SQL knowledge and confidence working with customer data.
- Experience with A/B testing, control groups and campaign performance analysis.
- Familiarity with mobile apps and app-based customer journeys.
- International experience, working with a global user base

You do not need to meet every item on this list. We’re looking for someone with strong foundations, curiosity, attention to detail and the motivation to become an excellent CRM professional.

To get more context on who we are and how we work, read ["Who is a Roamie? Our Core Traits Manifesto"](https://app.notion.com/p/Who-is-a-Roamie-Our-Core-Traits-Manifesto-37a59c52e8858093b455eacb1debc665?pvs=21). It explains the core traits we look for in everyone we hire, interns included. We don't expect you to be perfect and embody everything on this list. We expect you to embody and relate to at least 70% of these traits, be excited about what you read and feel like this is what you strive to become professionally.

## What we offer

- 💻 Hardware you need to be most productive
- 💻 Home office budget. $500 on equipment for home office setup (eg. a keyboard, a screen, etc). This is a one-off budget that doesn’t renew every year, but doesn’t expire.
- 🎓 Learning and development budget. Up to $1000 annually to be spent on books, online courses, conferences, etc.
- 🌐 $200 non-expiry yearly Flex credit for data, hotspot, and calls.
- 📱 Annual phone number subscription. A real phone number (US, UK, Canada, or Australia) inside the Roamless app.
- 📝 Full-time local contract
- 🤗 Supportive, diverse, inclusive team

Note on location 📍 This is a fully remote position. We are prioritising applications from Turkey but you are welcome to apply from other countries as long the timezone difference with Turkey/CET is reasonable.

## About Roamless

## Company Overview
- **One-liner**: Roamless provides a global eSIM and all-in-one connectivity app that lets travelers access data, calls, SMS, and phone numbers in over 200 countries without roaming fees.
- **Entity Type**: Private (Series A, $19M total funding)
- **Headquarters**: Wilmington, Delaware, United States (with an office in Istanbul, Türkiye)
- **Founded**: 2023
- **Founders**: Emre Demirel (Co-Founder & CEO), Ali Gazioglu (Co-Founder & COO), Cagdas Yalti (Co-Founder & CMO), Selim Aykut (Co-Founder)

## Core Business
- **Industry**: Global travel connectivity / eSIM services (Technology, Information and Internet)
- **Target Customers**: B2C (travelers, remote workers, expats) and B2B (businesses supporting cross-border teams)
- **Mission**: “Build the gateway to instant connectivity worldwide” – making connectivity borderless, seamless, and secure.

## Products & Services
- **Single Global eSIM™**: Prepaid eSIM that works in 200+ countries with one installation; pay-as-you-go data with no expiry.
- **Phone Numbers (subscription)**: Monthly or annual phone numbers (personal/work) that can be managed in-app.
- **International Calls & SMS**: Use Roamless Credits to call any number worldwide or send SMS; also free calls/messages between Roamless users.
- **Roamless Credits**: A universal balance that never expires, used for data, calls, and SMS across trips.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: $19M total funding raised (Seed & Series A)
- **Notable Investors**: Revo Capital, Paribu Ventures, Shorooq Partners, Rasmal Ventures
- **Growth Signals**:
  - 1M+ users with a 4.6 Trustpilot rating
  - 4–5x year-over-year growth (since founding)
  - 57 employees (+44.2% YoY), planning to grow to 100+ in the next ~18 months
  - Monthly web traffic: 277K visits (+36.3% YoY); strong presence in US, Canada, UK, Turkey

## Competitive Advantages
- **Single Global eSIM**: Install once, use everywhere – no need to swap SIMs or buy multiple plans.
- **No expiry on credits**: Unlike most travel eSIMs, Roamless Credits never expire.
- **All-in-one app**: Combines data, calling, SMS, and virtual numbers in a single interface.
- **Up to 90% cheaper** than traditional roaming.

## Strategic Focus
- Expanding the connectivity platform to include phone numbers, calls, and SMS (recently added SMS and “use your own number” feature).
- Lowering pay-as-you-go data prices (now starting at $1.95/GB) to attract frequent travelers.
- Building out B2B offerings for cross-border teams and enterprises.
- Scaling the team from ~50 to 100+ while maintaining a fully remote, global workforce.

## Why Work Here
- **Fully remote** – team distributed across 14 countries (Turkey, Netherlands, UK, UAE, Philippines, etc.)
- **Rapid scaling** – company is doubling in size; a chance to shape processes and culture early.
- **Strong engineering culture** – tech stack includes microservices, Kubernetes, GCP, Python, Java, Elasticsearch, and more.
- **International, travel-friendly mission** – the product is beloved by users and solves a real pain point.
- **Open positions** (as of recent): Martech Manager, Senior Product Manager (Mobile), Principal Frontend Developer, Influencer Marketing Manager.

## Sources
1. [roamless.com](https://roamless.com/)
2. [roamless.com/careers](https://roamless.com/careers)
3. [roamless.com/about-us](https://roamless.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/roamless)
5. [jobs.gem.com](https://jobs.gem.com/roamless)
6. [intellinews.com](https://intellinews.com/turkey-blocks-e-sim-providers-357082/) (news reference)
7. [finsmes.com](https://www.finsmes.com/2024/06/roamless-raises-5m-in-seed-funding.html) (funding)
8. [entrepreneur.com](https://www.entrepreneur.com/en-ae/growth-strategies/uae-based-shorooq-partners-makes-first-investment-in-turkiye/475231) (funding)
9. [zawya.com](https://www.zawya.com/en/wealth/fintech/shoroq-partners-leads-5mln-investment-in-roamless-its-first-venture-in-turkiye-mkyb5xq1) (funding)
10. [businessinsider.com](https://www.businessinsider.com/best-international-roaming-plans) (product mention)

## Other roles at Roamless

- [Influencer Marketing Manager](https://feeny.ai/job/influencer-marketing-manager-roamless-germany-gb0e603ff5s8) — Germany
- [Influencer Marketing Manager](https://feeny.ai/job/influencer-marketing-manager-roamless-turkey-f5se5je4ec1b) — Turkey
- [(Senior) Product Manager - Web](https://feeny.ai/job/senior-product-manager-web-roamless-emea-ze1d40kgcfrb) — EMEA
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