---
title: 'CS Specialist, Service Support Team at Pie Insurance'
canonical: 'https://feeny.ai/job/cs-specialist-service-support-team-pie-insurance-united-states-bbhkad9hkwz3'
type: 'job'
last_seen: '2026-09-11'
---

# CS Specialist, Service Support Team at Pie Insurance

- **Company:** Pie Insurance
- **Location:** United States
- **Compensation:** $21–$25/hr
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/pieinsurance/jobs/6142349004

## Job description

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by [core values and operating principles](https://pieinsurance.com/culture) that guide every decision we make.

This role serves as the connector for customer success with responsibilities to onboard/offboard agencies, ensuring they are using the self-service tools for easier support, and  coordinating our systems to match when our customers change.  In addition this  team will assist with backoffice tasks as needed that can include agency document requests and troubleshooting questions regarding agency commissions.

## How You’ll Do It

Resolve customer emails requests (cases) with accuracy and timeliness:

- Provide specific assistance related to agency commission questions and common issues, such as account updates and financial information.
- Manage final resolution for specific document requests that generate from other teams.

Assist customers with technical issues & pursue long-term internal solutions when possible:

- Assist customers with technical issues, working with Engineering to represent and troubleshoot the immediate issue while also identifying broader trends and opportunities to leadership.

Ensure technical success for agencies:

- Support new agency partner setup that can include CRM and portal configurations, as well as reverse engineering for offboarding  steps.
- Assist with the set of tasks to change business relationships across agencies (consolidation or restructure).
- Manage headcount process ensuring data alignment, accurate job descriptions, and process continuity.

General customer support:

- Assist other teams with similar customer case and phone support as needed .

The Right Stuff

Educational Background:

- High school diploma or equivalent experience is required.

Experience:

- 1 year in a high-volume customer contact environment preferred.
- Emerging ability to apply analytical and critical thinking skills for roles when required.
- Ability to solve simple problems within the team with guidance and apply creativity and challenge the status quo.
- Emerging ability to consider the needs of others on the team while working with others on projects in a productive fashion to accomplish the team goals.  Ability to develop and sustain collaborative working relationships and fully commit to a decision once it's made.
- G-Suite Tools, Salesforce, Collaboration tools (slack is preferred), basic office machines
- Basic self-direction and responsibility for own tasks, deliverables and timelines
- Regular attendance and punctuality are essential requirements for this role. Success in this position relies on the ability to adhere to a consistent work schedule and meet attendance expectations. Dependability in this area ensures team collaboration, supports operational effectiveness, and delivers exceptional service to our customers.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $21—$25 USD

## Compensation & Benefits

- Competitive cash compensation
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our [core values](https://pieinsurance.com/culture/) are more than just a poster on the wall; they’re tangibly reflected in our work

Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click [here](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf), [here](https://www.justice.gov/crt/case-document/file/1133936/download) and [here](https://www.justice.gov/crt/case-document/file/1133941/download) for more information.

Pie Insurance is committed to protecting your personal data. Please review our [Privacy Policy](https://pieinsurance.com/privacy/).

Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

[Pie Named to 2025 America's Best Startup Employers](https://www.forbes.com/lists/americas-best-startup-employers/)

[Pie Insurance 2025 State of Workplace Safety Report](https://www.pieinsurance.com/resource-center/press/2025-state-of-workplace-safety-report)

## #LI-REMOTE

## #BI-REMOTE

## About Pie Insurance

## Company Overview
- **One-liner**: Pie Insurance provides workers’ compensation and commercial auto insurance to small businesses through a technology-driven platform, offering quick quotes and significant savings.
- **Entity Type**: Private (over $615 million in total funding raised)
- **Headquarters**: Denver, Colorado, USA (remote-first company)
- **Founded**: 2017
- **Founders**: John Swigart (co-founder and CEO)

## Core Business
- **Primary industry**: Insurtech / Commercial Property & Casualty Insurance
- **Target customers**: Small businesses (B2B) and local/regional insurance agencies (B2B channel partnerships)
- **Mission statement**: “To make commercial insurance affordable and easy as Pie, empowering small businesses to thrive.”

## Products & Services
- **Workers’ Compensation Insurance**: A fully digital, agent-friendly and direct-to-business platform that provides quotes in ~3 minutes, covers 70% of class codes, and auto-decides 73% of submissions – helping customers save up to 30% compared to traditional carriers.
- **Commercial Auto Insurance**: Launched to expand Pie’s small-business insurance suite, offered through the same streamlined quote-to-claim experience.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding >$615 million (as of most recent raise); headcount ~350 employees (Built In estimate)
- **Notable Investors / Partners**: Investors include Gallatin Point Capital, Greycroft, and other leading insurtech and growth-equity firms (specific list not fully detailed on company site). Pie partners with local, regional, and national insurance agencies.
- **Growth Signals**: Available in 39 states + Washington, D.C.; 70% of workers’ comp class codes covered; 73% of submissions auto-decided; average quote time 3 minutes; expansion into commercial auto; remote-first workforce of ~350 Pie-oneers.

## Competitive Advantages
- **Technology moat**: Proprietary underwriting engine that delivers instant, data-driven quotes and high automation rates, reducing friction for agents and small businesses.
- **Distribution model**: Dual channel – direct-to-small-business and a strong agency partner network – providing broad market reach.
- **Cost leadership**: Promises savings of up to 30% on workers’ comp through efficient operations and data analytics.

## Strategic Focus
- **Geographic expansion**: Continuing to add states to reach nationwide coverage.
- **Product line growth**: Scaling commercial auto and potentially adding other small-business insurance lines.
- **Technology & automation**: Increasing auto-adjudication rates and improving the digital experience for both agents and policyholders.

## Why Work Here
- **Culture**: Values-driven (Act with integrity, Demonstrate ownership, Be curious and growth oriented). Emphasizes transparent decision-making, iterative feedback, and “creating cumulative innovation.”
- **Work environment**: Fully remote-first – employees work from anywhere in the U.S. Intentional remote collaboration practices and strong benefits.
- **Benefits & perks**: Comprehensive healthcare (medical, dental, vision), generous parental leave, company equity, performance bonuses, family medical leave, job training, and talent development. Relocation assistance available.
- **Engineering culture**: Data-driven decision making, first principles thinking, and a focus on business outcomes. Tech stack supports high automation and rapid iteration.

## Sources
1. [Pie Insurance About Page](https://www.pieinsurance.com/about)
2. [Pie Insurance Careers Page](https://www.pieinsurance.com/culture/careers)
3. [Pie Insurance Culture Page](https://www.pieinsurance.com/culture)
4. [Pie Insurance on Built In](https://builtin.com/company/pie-insurance)

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