---
title: 'Customer Account Manager - Mid Market at HackerRank Careers'
canonical: 'https://feeny.ai/job/customer-account-manager-mid-market-hackerrank-careers-in-santa-clara-kpcvhv5kfn2y'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Account Manager - Mid Market at HackerRank Careers

- **Company:** HackerRank Careers
- **Location:** IN Santa Clara, CA
- **Work type:** hybrid
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/hackerrank/jobs/8224639

## Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

## About the team

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships.

The Account Management Team plays a key role in supporting HackerRank’s growing customer base by partnering with small and mid-sized businesses as they adopt and scale their technical hiring processes. The team focuses on delivering consistent value through repeatable account motions, strong customer relationships, and reliable renewal execution. We are a collaborative, driven group that takes pride in helping customers succeed at scale.

## About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.. This position is Full-Time and Hybrid in Santa Clara, CA.

## What you’ll do

- Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

## Who you are

- You bring 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support.
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
- Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.

Even better if you have

- Familiarity with HR Tech, recruiting tools, or developer-focused products.
- Comfort engaging with day-to-day customer contacts in Engineering teams.
- A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.
- Nice to have: Prior software development experience or an academic background in computer science.

You will thrive in this role if you

- Demonstrates high agency, takes ownership, and proactively drives work forward with minimal oversight.
- Are a Captain - you enjoy owning the customer relationship and championing their success.
- Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
- Believe in long-term partnerships and being the trusted advisor for your customers.

Current OTE range: 140,000-160,000. The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other benefits such as benefits for which you may be eligible. Salary may be adjusted based on business needs. Want to learn more about HackerRank? Check out [HackerRank.com](http://hackerrank.com/) to explore our products, solutions and resources, and dive into our story and mission [here](https://www.hackerrank.com/about-us/).

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

[Linkedin](https://www.linkedin.com/company/hackerrank/) | [X](https://twitter.com/hackerrank) |https://www.linkedin.com/company/hackerrank/[Blog](https://blog.hackerrank.com/?utm_medium=email&utm_content=signature) | [Instagram](https://www.instagram.com/hackerrank?igsh=MWNid2d6aWlxYnl0OQ==) | [Life@HackerRank](https://www.instagram.com/lifeathackerrank?igsh=eDFta3owaTJsbW5x)

Notice to prospective HackerRank job applicants:

- Our Recruiters use @hackerrank.com email addresses.
- We never ask for payment or credit check information to apply, interview, or work here.

## About HackerRank Careers

## Company Overview
- **One-liner**: HackerRank is a skills-based hiring platform that helps companies assess and hire developers through coding challenges and technical interviews, while also nurturing a massive developer community focused on upskilling.
- **Entity Type**: Private (Series D, $60M led by Susquehanna Growth Equity in March 2022)
- **Headquarters**: Santa Clara, California, USA (global offices also in Bangalore, India, with remote teammates across the US, UK, and India)
- **Founded**: Not publicly available from provided sources (commonly reported as 2012)
- **Founders**: Vivek Ravisankar and Hari Karunanidhi

## Core Business
- **Primary industry**: HR tech / Talent assessment / Developer skills evaluation
- **Target customers**: B2B – companies of all sizes hiring developers; also B2C – developers seeking to improve their skills and find jobs
- **Mission or purpose statement**: “Change the world to value skills over pedigree.”

## Products & Services
- **[HackerRank Platform](https://www.hackerrank.com)**: A SaaS-based assessment platform that enables companies to screen and interview developers using coding challenges, automated evaluations, and technical interview tools. Includes a library of over 188 million skill assessment data points and supports 26M+ developers in the community.
- **[Chakra (AI Interviewer)](https://builtin.com/company/hackerrank/jobs)**: An AI-powered interviewer being developed to conduct conversational interviews, focusing on conversation management, evaluation methodologies, and quality at scale (mentioned in job postings for Machine Learning Engineer, Chakra).
- **Expanded Assessments**: Beyond software development, HackerRank is building assessments for skills in hardware, design, QA, and soft skills (e.g., for distributed teams).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (last known funding round: $60M Series D in March 2022)
- **Key Metric**: Total funding of $60M+ (Series D led by Susquehanna Growth Equity); prior rounds include $3M Series A
- **Notable Investors / Partners**: Susquehanna Growth Equity (lead in Series D)
- **Growth Signals**:
  - Over 26 million developers in the community
  - 2,500+ customers
  - 172,800 daily skill assessments submitted
  - 188 million+ data points on technical skill assessments
  - Expanding into new assessment areas (machine learning, blockchain, crypto, hardware, design, QA, soft skills)
  - Developing an AI interviewer (Chakra) to scale interviews
  - 18 million+ developers in the community (as of earlier data point)

## Competitive Advantages
- **Developer skills authority**: Massive dataset of 188M+ skill assessments provides unique insights into developer capabilities.
- **Community network effects**: 26M+ developers use the platform, attracting more companies and creating a virtuous cycle.
- **Developer-first mindset**: Products are built from the perspective of enabling developers to be their best, which resonates with both candidates and hiring teams.
- **AI-powered innovation**: Chakra AI interviewer aims to automate and scale high-quality technical interviews, differentiating from traditional coding assessment platforms.
- **Brand credibility**: Trusted by thousands of companies; known for moving hiring away from resume-based pedigree toward skills-based evaluation.

## Strategic Focus
- **AI-driven assessment**: Investing heavily in Chakra, an AI interviewer that can conduct structured, high-quality interviews at scale.
- **Expanding skill coverage**: Broadening assessments beyond software development to include hardware, design, QA, and soft skills to support the needs of distributed teams.
- **Global reach**: Continuing to grow the developer community and customer base internationally, with relocation support for key roles in Santa Clara and Bangalore.
- **Data-driven hiring**: Leveraging its massive dataset to improve the accuracy and fairness of assessments.

## Why Work Here
- **Mission-driven culture**: “Change the world to value skills over pedigree” – the team is passionate about making hiring more equitable.
- **Values**: Think developer-first, be the captain (ownership), go deep, be humble, truly care.
- **Work environment**: Hybrid, on-site, and remote roles available depending on the position. Offices in Santa Clara and Bangalore, with teammates across the US, UK, and India.
- **Hiring process**: Fast – typically a few days to two weeks. Includes technical assessments, interviews with the hiring manager and future teammates, and a HackerValues interview. Relocation support provided for in-office roles.
- **Benefits**: Competitive pay and meaningful equity, health coverage for you and family, retirement plans by region, flexible paid time off, home office/remote work stipends, mental health and well-being support, annual learning and growth budget, referral bonuses.
- **Engineering culture**: High bar for quality, speed and quality are not trade-offs; focus on craft and impact. Teams work on cutting-edge AI and large-scale data systems.
- **Growth opportunities**: Fast-growing company with active roles in machine learning, data engineering, security, product management, and customer success.

## Sources
1. [hackerrank.com/careers/home](https://www.hackerrank.com/careers/home)
2. [hackerrank.com/about-us](https://www.hackerrank.com/about-us)
3. [linkedin.com/company/hackerrank](https://www.linkedin.com/company/hackerrank)
4. [builtin.com/company/hackerrank/jobs](https://builtin.com/company/hackerrank/jobs)
5. [builtin.com/company/hackerrank/faq/workplace-perception](https://builtin.com/company/hackerrank/faq/workplace-perception)

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