---
title: 'Customer Account Manager, Realtor.com+ and Zenlist at Realtor.com Careers'
canonical: 'https://feeny.ai/job/customer-account-manager-realtor-com-and-zenlist-realtor-com-careers-austin-xk1tvmvbvrdn'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Account Manager, Realtor.com+ and Zenlist at Realtor.com Careers

- **Company:** Realtor.com Careers
- **Location:** Austin Texas, United States
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://boards.greenhouse.io/rdccareers/jobs/7994329003?gh_jid=7994329003

## Job description

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

The Customer Account Manager, RMN/RDC+/Zenlist, manages a book of business comprising [Realtor.com](http://Realtor.com)’s strategic MLS account relationships. The Customer Account Manager builds long-lasting, mutually beneficial relationships with accounts to help secure and retain revenue. This is accomplished by developing impactful client relationships, guiding customers on product usage, and delivering effective account management.

Customer Account Managers serve as dedicated consultants, problem-solvers, and relationship managers for account stakeholders. You will collaborate with multiple departments to ensure customer inquiries, concerns, and expectations are communicated and resolved efficiently, contributing directly to the team's overall success.

What You'll Do:

- Account Management & Retention: Proactively manage a portfolio of assigned accounts to drive product account creation, encourage product upgrades, and ensure long-term adoption and retention of [Realtor.com](http://realtor.com)+ and Zenlist offerings.
- Training & Adoption Strategy: Develop and execute quarterly training and adoption strategies alongside executive partner leaders and client support teams to boost platform engagement.
- Data & Performance Reporting: Track and share adoption and product engagement metrics via Quarterly Business Reviews (QBRs), regular partner touch-points and executive dashboards with key stakeholders and internal partners.
- Campaign & Outreach Execution: Drive product usage through structured outreach campaigns, webinars, office visits, and tailored educational touchpoints for agents and brokers.
- Cross-Functional Collaboration: Partner with Product, Engineering, Marketing, Legal, and Support teams to amplify the voice of the customer, resolve technical escalations, and support GTM launches.
- Project Management & Operations: Maintain data accuracy across enterprise systems (Salesforce, Asana, Jira) while overseeing launch timelines, dependencies, and operational workflows.
- Industry Engagement & Initiatives: Participate in industry events and lead special account maintenance projects to elevate overall product success and strengthen client relationships.

What You'll Bring:

- Education: Bachelor’s Degree or equivalent practical experience.
- Experience: 2–4 years of experience in account management, customer success, or client relations, preferably managing organizational or B2B relationships. Real estate or property tech experience is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to lead engaging client meetings and present data effectively.
- Technical & System Proficiency: Proficiency with Microsoft Office and Google Workspace (Excel/Sheets). Working knowledge of CRM systems (e.g., Salesforce) and project management platforms (e.g., Asana, Jira).
- Relationship Building: Strong interpersonal skills with a professional demeanor; ability to build trust through clear expectation setting, active listening, and consistent follow-through.
- Organization & Multitasking: Strong organizational skills with the ability to manage multiple account lifecycles and priorities simultaneously.
- Problem Solving: Proactive problem-solving abilities to identify risks early and work constructively to resolve challenges.
- Cross-Functional Teamwork: Collaborative approach to working across department lines (Product, Marketing, Support, Finance, Legal).

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How we Reward you:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

## About Realtor.com Careers

## Company Overview
- **One-liner**: Realtor.com is a digital real estate marketplace that connects home buyers, sellers, and renters with real estate professionals and provides tools to empower their home journey.
- **Entity Type**: Private (subsidiary of News Corp, a publicly traded company – NASDAQ: NWS, NWSA)
- **Headquarters**: Multiple major offices in the U.S. (Austin, TX; Scottsdale, AZ; New York, NY) and Canada; corporate headquarters is in Santa Clara, CA (Move, Inc.)
- **Founded**: Not publicly available in the provided sources
- **Founders**: Not publicly available in the provided sources

## Core Business
- **Primary industry**: Digital real estate marketplace
- **Target customers**: B2C (home buyers, sellers, renters) and B2B (real estate agents, brokers)
- **Mission or purpose**: “We empower people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.” [careers.realtor.com](https://careers.realtor.com/)

## Products & Services
- **Realtor.com Platform (Web & Mobile)**: A comprehensive real estate listings site and app that enables users to search for homes, connect with agents, access market data, and manage their home journey.
- **Agent & Broker Services**: Tools and advertising solutions for real estate professionals to list properties, generate leads, and grow their business.
- **Data & Analytics**: Data science and analytics teams process terabytes of daily data to power insights for consumers and professionals. [careers.realtor.com](https://careers.realtor.com/teams-and-locations/)

## Market Standing
- **Valuation/Market Cap**: Not separately disclosed (Realtor.com is a brand of Move, Inc., a wholly owned subsidiary of News Corp)
- **Key Metric**: Not publicly available in the provided sources (annual revenue or total funding not specified)
- **Notable Investors/Partners**: Parent company News Corp; also partners with the National Association of Realtors (NAR) through licensing agreements.
- **Growth Signals**: Recognized as a “Built In 2025 Best Places to Work” and “Best Companies for Women” award winner; maintains multiple offices across the U.S. and Canada; invests heavily in data science, product innovation, and inclusive culture. [careers.realtor.com](https://careers.realtor.com/)

## Competitive Advantages
- **Brand Trust**: Long-standing presence in the real estate space with strong consumer recognition and affiliation with the National Association of Realtors.
- **Data Scale**: Processes terabytes of daily data to deliver actionable insights for both consumers and professionals.
- **Parent Company Backing**: Access to resources and stability from News Corp, a global media and information services company.
- **Integrated Ecosystem**: Connects home seekers directly with agents, brokers, and lenders through a single platform.

## Strategic Focus
- **Digital Innovation**: Continuously improving the platform’s user experience, search capabilities, and mobile features.
- **Data-Driven Personalization**: Leveraging data science and analytics to provide tailored recommendations and market intelligence.
- **Diversity, Equity, Inclusion & Philanthropy (DEI&P)**: Building a workforce that reflects diverse communities and fostering an inclusive culture through Employee Resource Groups (ERGs) such as Inspiring Women, Beyond Pride, BIPOC Voices, Able, and Formation. [careers.realtor.com](https://careers.realtor.com/who-we-are/)
- **Talent Development**: Investing in employee growth through programs like RDC Academy, HomeGrown Mentoring, Career Pathfinder, and tuition reimbursement. [careers.realtor.com](https://careers.realtor.com/what-we-offer/)

## Why Work Here
- **Culture & Inclusion**: Strong emphasis on belonging, with multiple ERGs and a DEI&P strategy that “supports and celebrates a diverse workforce.” [careers.realtor.com](https://careers.realtor.com/who-we-are/)
- **Benefits**: Comprehensive package including flexible medical/vision/dental, 20 weeks paid parental leave (primary caregiver), 401(k) with 3.5% match, tuition reimbursement, telemedicine, mental health support, and more. [careers.realtor.com](https://careers.realtor.com/what-we-offer/)
- **Work Environment**: Offices in Austin, Scottsdale, New York, and Canada; roles span Technology, Product, Data Science, Marketing, Sales, Finance, HR, and Customer Care. Remote/hybrid policy not explicitly stated in provided sources, but multiple office locations suggest flexibility. [careers.realtor.com](https://careers.realtor.com/teams-and-locations/)
- **Career Growth**: Structured learning and development programs, mentoring, and internal mobility tools encourage long-term career building. [careers.realtor.com](https://careers.realtor.com/what-we-offer/)
- **Awards**: Recognized as a “Built In 2025 Best Places to Work” and “Best Companies for Women,” signaling a positive workplace culture. [careers.realtor.com](https://careers.realtor.com/)

## Sources
1. [Realtor.com Careers – Overview](https://careers.realtor.com/)
2. [Realtor.com Careers – What We Offer (Benefits & Development)](https://careers.realtor.com/what-we-offer/)
3. [Realtor.com Careers – Who We Are (DEI&P)](https://careers.realtor.com/who-we-are/)
4. [Realtor.com Careers – Teams & Locations](https://careers.realtor.com/teams-and-locations/)
5. [Realtor.com Careers – How We Hire](https://careers.realtor.com/how-we-hire/)

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