---
title: 'Customer Account Manager (UT/NV) at Tenna'
canonical: 'https://feeny.ai/job/customer-account-manager-ut-nv-tenna-utah-reno-2z67wkrjsnqh'
type: 'job'
last_seen: '2026-11-07'
---

# Customer Account Manager (UT/NV) at Tenna

- **Company:** Tenna
- **Location:** Utah/reno, NV
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.lever.co/tenna/98f5870e-3469-4684-906a-46488ad0a21c

## Job description

Position Description Tenna is searching for an experienced Customer Account Manager to join the team. The Customer Account Manager's two primary focuses are to act as trusted partners to our customers and advise them on how the Tenna platform can provide even more value than what was previously imagined. Our Customer Account Managers will work closely with their dedicated accounts to uncover potential unmet needs and proactively identify unsaid ways the Tenna platform can better serve its customers.

Why Tenna? At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now!

Important: Candidates must currently reside in or be willing to relocate to one of the following states: Utah or Nevada

## Responsibilities

- Actively manages a book of business to minimize churn and drive healthy growth by driving business value
- Acts as a trusted advisor to assigned accounts, ensuring customers’ business processes and needs are fully met by the Tenna platform
- Regularly consults with assigned customers to uncover potential unmet needs and proactively identifies unsaid ways the Tenna platform can better serve their customers
- Helps customers drive product adoption, moving them along the maturity curve, and deriving value from our solution
- Provides strategic and exceptional customer support to all assigned accounts
- Challenges assumptions and perceptions of the Tenna platform. Encourages customers to rely on the capability of the platform and incorporate all aspects of their business within Tenna
- Builds strategies to drive customer engagement, customer upsells, and retention.
- Assesses customer data and qualitative insights to continuously iterate and improve our scaled customer success efforts
- Engages with customers to gage the likelihood of renewals and identify the potential for product upsells
- Leverages deep product expertise to share best practices on how customers may maximize value from their investment in Tenna.
- Proactively troubleshoots and expeditiously resolves account issues via phone (or in-person) using our diagnostic tools.
- Diagnoses symptoms of dissatisfaction within existing accounts and builds strategies to drive alignment with the business
- Employs a “challenger mindset” when solving problems on behalf of customers, looks for creative and mutually lucrative solutions
- Proactively manages the onboarding of assigned enterprise accounts and ensures onboarding processes are followed.
- Delivers customer training sessions, providing answers to customer questions, and resolving user issues
- Provides training to current customers, Sales Personnel, and other Business Managers on new functionality and features as they are released
- Collaborates with and supports the broader Customer Success Team on customer issues, special projects, etc.
- Works with Engineering Leads (or Technical Support Leads) to address customer tickets, including bugs and enhancements
- Provides User feedback to Sales Managers, Marketing Managers, Product Managers, and the Engineering Team

Job Requirements

- Bachelor’s degree strongly preferred or equivalent
- 7+ years of experience building and driving value for customers via strategic planning, and consultative selling
- 7+ years of experience in customer success, software customer service experience is strongly preferred
- Experience working within construction technology or within the construction industry is an absolute plus
- Expertise with project management software (MS Project, or similar “Gantt Chart,” programs)
- Experience working in a technical, production-driven environment
- Solid understanding of software development processes and methodologies
- Excellent verbal and written communication abilities, particularly with Engineers
- Employs a “challenger mindset” when problem-solving
- Familiarity with Salesforce and Help Scout is strongly preferred
- Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
- Excellent organizational skills and process driven
- Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards

Benefits, Perks, & Additional Information:

- Full-time opportunity.
- Location: Remote – must be based in or willing to relocate to the following states: NV/UT
- Travel to customer locations is required, up to 40%.
- Competitive compensation packages offered.
- Opportunities for growth and personal development within a highly dynamic team.
- Robust, low-cost benefit packages offered.
- Benefit coverage begins the first date of employment.
- Paid Time Off and Volunteer Time Off offered.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.

As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

## About Tenna

## Company Overview
- **One-liner**: Tenna provides a construction operations software and technology platform that goes beyond basic equipment tracking to connect every aspect of fleet management—from field to shop to office.
- **Entity Type**: Private (listed as a subsidiary of Deere & Company on LinkedIn) [linkedin.com](https://www.linkedin.com/company/tennaco)
- **Headquarters**: New Hope, Pennsylvania, United States (with an additional office in Edison, New Jersey) [linkedin.com](https://www.linkedin.com/company/tennaco) [builtin.com](https://builtin.com/company/tenna)
- **Founded**: 2015 (originally founded as BuildSourced, later renamed Tenna) [tenna.com](https://www.tenna.com/about-us/)
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industries**: Construction technology, IoT/telematics, equipment fleet management, safety & compliance
- **Target customers**: B2B — mid-size to large-scale construction contractors, equipment fleet operators, and firms managing mixed (owned + rental) fleets [tenna.com](https://www.tenna.com/about-us/)
- **Mission/purpose**: To help contractors gain control over their mixed fleets through integrated hardware and software solutions that reduce costs, drive productivity, and increase profitability [tenna.com](https://www.tenna.com/about-us/)

## Products & Services
- **Tenna Platform (Software Suite)**: Cloud-based construction fleet management platform with modules for Equipment Maintenance, Safety & Compliance, Construction Resource Management (requesting, planning, dispatching), Cost Codes, Mechanic Time Cards, Parts Inventory Management, and a Reporting Engine with construction-specific reports [tenna.com](https://www.tenna.com/about-us/)
- **TennaMINI GPS Tracker**: Ultra-small GPS hardware for tracking heavy equipment, replacing older TennaGO hardware [tenna.com](https://www.tenna.com/about-us/)
- **TennaCAM 2.0 (Heavy Equipment Camera)**: Dual-facing dash camera with AI technology for mitigating risk and monitoring driver behavior on construction jobsites; includes a first-to-market Safety and Operations Scorecard (launched May 2025) [tenna.com](https://www.tenna.com/about-us/)
- **TennaINTEL Smart Equipment Tracker**: Tracks equipment and also reads surrounding BLE-tagged assets [tenna.com](https://www.tenna.com/about-us/)
- **TennaBLE RT1 & Steel Puck SP2**: BLE beacons for tracking tools and miscellaneous small assets; SP2 launched April 2025 [tenna.com](https://www.tenna.com/about-us/)
- **Integrations & Ecosystem**: Integrations with Procore, Viewpoint Vista, Sunbelt Rentals, Boom & Bucket, and OEM telematics systems per ISO 15143-3 (AEMP 1.2/2.0) standards [tenna.com](https://www.tenna.com/about-us/)
- **Action QR**: Feature that shortcuts field workers directly to forms or screens to speed up daily recurring tasks [tenna.com](https://www.tenna.com/about-us/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $3.5M (per LinkedIn company data) [linkedin.com](https://www.linkedin.com/company/tennaco)
- **Notable Investors/Partners**: Deere & Company (listed as parent company), Sunbelt Rentals, Procore, Viewpoint Vista (Trimble), Boom & Bucket [linkedin.com](https://www.linkedin.com/company/tennaco) [tenna.com](https://www.tenna.com/about-us/)
- **Growth Signals**: 
  - Serving 650+ customers [tenna.com](https://www.tenna.com/about-us/)
  - Headcount: 124 employees, up 16.7% YoY (+23 people) [linkedin.com](https://www.linkedin.com/company/tennaco)
  - LinkedIn followers grew 34.9% year-over-year [linkedin.com](https://www.linkedin.com/company/tennaco)
  - Continuous product launches: Safety & Operations Scorecard (May 2025), Steel Puck SP2 (April 2025), TennaINTEL, Action QR, enhanced Reporting Engine — all in 2024–2025 [tenna.com](https://www.tenna.com/about-us/)
  - Expanding OEM integrations and rental house partnerships [tenna.com](https://www.tenna.com/about-us/)

## Competitive Advantages
- **Deep industry roots**: Over 100 years of combined construction experience on the team — building technology as insiders, not outsiders [tenna.com](https://www.tenna.com/about-us/)
- **Integrated hardware + software suite**: Covers tracking, safety cameras, BLE asset tracking, maintenance, and resource management in one platform — beyond pure telematics [tenna.com](https://www.tenna.com/about-us/)
- **OEM-agnostic mixed fleet support**: Works with diverse fleets including owned and rental assets, with standards-based OEM integrations (AEMP 1.2/2.0) [tenna.com](https://www.tenna.com/about-us/)
- **First-to-market innovations**: Recent releases like the Safety & Operations Scorecard and the dual-facing heavy equipment camera demonstrate product leadership [tenna.com](https://www.tenna.com/about-us/)
- **Hands-on customer partnership**: In-house customer success teams travel onsite; strong communication and follow-through are core to their model [tenna.com](https://www.tenna.com/about-us/)

## Strategic Focus
- **Expanding AI and safety capabilities**: Continued investment in AI-driven dash cameras, safety scorecards, and risk mitigation tools [tenna.com](https://www.tenna.com/about-us/)
- **Deepening integrations**: Growing partnerships with rental houses (e.g., Sunbelt Rentals) and OEMs to provide unified visibility across owned and rented assets [tenna.com](https://www.tenna.com/about-us/)
- **Enhancing operational planning tools**: Building out Construction Resource Management with scheduling, cost codes, and robust reporting [tenna.com](https://www.tenna.com/about-us/)
- **Extending asset tracking ecosystem**: Launching next-gen BLE beacons and trackers for tools and small assets to complement heavy equipment tracking [tenna.com](https://www.tenna.com/about-us/)

## Why Work Here
- **Remote-friendly**: Many open roles are listed as Remote – Nationwide across the U.S. [tenna.com](https://www.tenna.com/careers/) [jobs.lever.co](https://jobs.lever.co/tenna)
- **Impactful mission**: Opportunity to directly improve construction safety, efficiency, and profitability through technology used in the field, shop, and office [tenna.com](https://www.tenna.com/about-us/)
- **Multifaceted team**: Roles span software engineering, product management, customer success, design, and more — with an emphasis on collaboration and industry expertise [tenna.com](https://www.tenna.com/careers/)
- **Commitment to DE&I**: Partnering with local community organizations and focused on building a diverse, equitable, inclusive team [tenna.com](https://www.tenna.com/careers/)
- **Benefits & support**: Competitive benefits including 401(k) and HSA, plus discount programs [tenna.com](https://www.tenna.com/careers/)
- **Culture & ratings**: LinkedIn employer rating of 3.1/5 (44 reviews) with compensation at 3.9/5, work-life balance 3.1/5, culture 3.0/5, and career growth 3.2/5 — best rated for compensation, with candid feedback from employees [linkedin.com](https://www.linkedin.com/company/tennaco)

## Sources
1. [tenna.com — About Us](https://www.tenna.com/about-us/)
2. [tenna.com — Careers](https://www.tenna.com/careers/)
3. [jobs.lever.co — Tenna](https://jobs.lever.co/tenna)
4. [linkedin.com — Tenna](https://www.linkedin.com/company/tennaco)
5. [builtin.com — Tenna](https://builtin.com/company/tenna)

## Other roles at Tenna

- [Regional Manager, Customer Accounts – West Coast](https://feeny.ai/job/regional-manager-customer-accounts-west-coast-tenna-west-coast-ca-or-7mcph5g0mvnx) — West Coast CA OR, WA
- [Regional Manager, Customer Accounts – Central](https://feeny.ai/job/regional-manager-customer-accounts-central-tenna-central-us-tx-ok-ks-mo-co-ne-p8qr993sbce7) — Central US TX OK KS MO CO NE LA IA MN, AR
- [Sales Engineer (Texas)](https://feeny.ai/job/sales-engineer-texas-tenna-texas-8yfbbx6dpgcb) — Texas
- [Sales Engineer (Pacific Coast)](https://feeny.ai/job/sales-engineer-pacific-coast-tenna-pacific-coast-california-utah-vhfzjwa159t7) — Pacific Coast (California/Utah)
- [Sales Engineer (Midwest)](https://feeny.ai/job/sales-engineer-midwest-tenna-midwest-il-in-xydnjzsgqw8v) — Midwest IL in, MI
- [Regional Account Executive - Eastern MO/ Southern IL](https://feeny.ai/job/regional-account-executive-eastern-mo-southern-il-tenna-east-mo-south-t921q8a93y19) — East Mo/ South, IL
- [Vice President of Product](https://feeny.ai/job/vice-president-of-product-tenna-united-states-h43w6hxe8tyb) — United States
- [Product Manager - ELD & Fleet Compliance](https://feeny.ai/job/product-manager-eld-fleet-compliance-tenna-united-states-y2epe0h4v7y6) — United States
- [Regional Account Executive - New Hampshire/Maine](https://feeny.ai/job/regional-account-executive-new-hampshire-maine-tenna-new-hampshire-maine-7xxheg724n6t) — New Hampshire / Maine
- [Mid Market Account Executive - Denver, CO](https://feeny.ai/job/mid-market-account-executive-denver-co-tenna-denver-5epdrwjrbe4y) — Denver, CO