---
title: 'Customer Activation Manager | Scaled at Ramp'
canonical: 'https://feeny.ai/job/customer-activation-manager-scaled-ramp-new-york-emehkagy0rf6'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Activation Manager | Scaled at Ramp

- **Company:** [Ramp](https://feeny.ai/companies/ramp)
- **Location:** New York, NY
- **Compensation:** $94k–$143k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/ramp/94d79eed-34db-42c8-b47c-5edef335b7f2/application

**Skills:** B2B Sales, Customer Success, Product Operations, Project Management, Time Management, KPI Management, Accounting Software, Netsuite, QuickBooks, Xero, Sage, Financial Services Sales, Startup Experience

> The Scaled Customer Activation Manager owns the onboarding, activation, and growth of Ramp's self-service customers. This role involves directing micro-SMB accounts to complete onboarding efficiently, partnering with Product to prioritize feedback, and identifying opportunities to automate and scale the onboarding p...

## Job description

## About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

## About the Role

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

## What You’ll Do

- Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
- Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
- Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
- Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
- Help us maintain an industry leading satisfaction rate with our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment

## What You’ll Need

- Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth in the role over time
- Proven track record meeting weekly or monthly KPIs
- Experience with owning a high volume book of business of 100+ customers at at time
- Ability to anticipate customers’ needs and position product solutions accordingly

Nice to Haves

- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup

Benefits available to all full-time Ramp employees (Global)

- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend

United States

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)

Canada

- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health

United Kingdom

- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.

Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @[Ramp.com](http://Ramp.com) email addresses and will never ask for payment or sensitive personal information during the hiring process.

[Ramp Applicant Privacy Notice](https://ramp.com/legal/applicant-privacy-notice)

## About Ramp

## Company Overview
- **One-liner**: Ramp is an all-in-one AI finance platform that combines corporate cards, expense management, bill payments, vendor management, and accounting automation to help businesses save time and money.
- **Entity Type**: Private (Series-stage not explicitly disclosed in sources; highly funded with notable investors)
- **Headquarters**: New York, NY, USA
- **Founded**: 2019
- **Founders**: Eric Glyman and Karim (last name not provided in sources)

## Core Business
- **Primary industry**: Financial technology (Fintech) – spend management and corporate cards
- **Target customers**: B2B – serves over 70,000 companies ranging from family farms and pizza shops to e‑commerce giants and space startups (Shopify, etc.)
- **Mission statement**: “Setting finance free to build healthier businesses.” (from [about page](https://next.ramp.com/about-us))

## Products & Services
- **Ramp Corporate Cards** – Physical and virtual cards with spend controls, real‑time tracking, and 30+ currency support.
- **Expense Management** – Automated receipt matching, approval workflows, and policy enforcement.
- **Bill Payments** – Automated bill pay, vendor management, and payment scheduling.
- **Accounting Automation** – Sync with 200+ integrations (QuickBooks, Xero, NetSuite) to close books faster.
- **Ramp Banking** – Business checking and savings accounts (via partnerships).
- **Ramp AI Agents** – 24/7 intelligent agents that automate financial tasks, negotiate bills, and detect savings opportunities.

(All products listed on [ramp.com](https://ramp.com/) and [about page](https://next.ramp.com/about-us))

## Market Standing
- **Valuation**: Not publicly disclosed. Ramp raised additional funding in June 2025 (per CNBC) but the amount was not specified in provided sources.
- **Key Metric**: Total funding not stated; however, Ramp enables over **$35B in purchases annually** and claims to have saved customers **$12B+** (from [about page](https://next.ramp.com/about-us)).
- **Notable Investors/Partners**: Sequoia, Greylock, Khosla Ventures, Founders Fund, Stripe, Goldman Sachs, Coatue, Redpoint, plus 100+ angel investors (from [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Ramp-EI_IE4211228.11,15.htm)).
- **Growth Signals**:
  - Growing “10x faster than the median publicly traded SaaS company” ([careers page](https://ramp.com/careers))
  - Named #1 Most Innovative Company in North America by Fast Company (2024/2025)
  - Listed on CNBC Disruptor 50, Forbes Cloud 100, TIME’s 100 Most Influential Companies
  - Headcount: 1,001–5,000 employees (Glassdoor); currently 103 open roles in the US plus London ([jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp))

## Competitive Advantages
- **All‑in‑one platform**: Cards, expenses, bills, accounting, and banking in a single system – reducing tool sprawl.
- **AI‑powered automation**: Built‑in AI agents that work 24/7 to find savings, automate approvals, and reconcile transactions.
- **Speed of delivery**: “A simple solution that ships is better than a perfect one stuck on the cutting floor” – culture of rapid iteration.
- **Customer obsession**: “We win when customers win” – every product decision is customer‑driven.
- **Integrations**: 200+ native integrations with existing business tools (Slack, QuickBooks, NetSuite, etc.).

## Strategic Focus
- **AI agent expansion**: Ramp is investing heavily in autonomous AI agents that handle end‑to‑end finance tasks (CEO Eric Glyman in CNBC June 2025).
- **Global spend management**: Supporting 30+ currencies, international reimbursements, and expanding international operations.
- **Platform depth**: Moving beyond spend management into banking and embedded financial services.
- **Rapid scaling**: Continuing to hire “builders” across engineering, sales, marketing, product, and data.

## Why Work Here
- **Culture**: “Proud meritocracy” where titles are secondary; marketers code, PMs rewrite copy, devs build their own agents. Emphasizes ownership, speed, and “caring a lot.”
- **Perks & benefits** (from [careers page](https://ramp.com/careers)):
  - Competitive salary + equity
  - Medical, dental, and vision insurance; One Medical Membership
  - 401(k) with employer match
  - Flexible PTO, parental leave
  - Monthly wellness stipend, WFH stipend, transit benefits
  - Relocation support to NYC
  - Pet insurance
  - Pizza Fridays, daily dinner
- **Work environment**: Hybrid – some roles are hybrid (e.g., London role listed as hybrid). Based in NYC with a “team‑first” office culture (dinner every night, pizza Fridays).
- **Glassdoor rating**: 4.1/5 (176 reviews), 75% would recommend, 97% approve of CEO Eric Glyman (from [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Ramp-EI_IE4211228.11,15.htm)).
- **Engineering culture**: Heavy emphasis on building internal tools and agents; engineers work on “hard problems” with autonomy; “If you have talent and drive we will back you like the Medici family backed Michelangelo.”

## Sources
1. [Ramp Careers Page](https://ramp.com/careers)
2. [Ramp Homepage](https://ramp.com/)
3. [Ramp About Us](https://next.ramp.com/about-us)
4. [Ramp Jobs on Ashby](https://jobs.ashbyhq.com/ramp)
5. [Ramp Glassdoor Profile](https://www.glassdoor.com/Overview/Working-at-Ramp-EI_IE4211228.11,15.htm)

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