--- title: 'Customer AI & Automation Engineer at Vectra' canonical: 'https://feeny.ai/job/customer-ai-automation-engineer-vectra-texas-7g41t8d0htv4' type: 'job' last_seen: '2026-11-08' --- # Customer AI & Automation Engineer at Vectra - **Company:** Vectra - **Location:** Texas - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-08 - **Apply:** https://www.vectra.ai/about/jobs?gh_jid=8338009 ## Job description Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. ## About Vectra AI Vectra AI is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform brings together signal across public cloud, SaaS, identity, and data center networks to help security teams prioritize, investigate, and respond to advanced cyber-attacks. ## The Role Vectra AI is building a proactive, intelligent customer experience model that helps customers deploy, adopt, realize value, and expand with less dependency on manual intervention. These are the next steps in our customer experience that pair both human touch and automated enablement for our customers. The Customer AI & Automation Engineer will create the technical foundation that makes this model scalable, reliable, and measurable. The Customer AI & Automation Engineer designs, builds, tests, and operates the workflows, integrations, and AI agents that power customer journeys across Salesforce, HubSpot, Pendo, enablement and product signals. This is a hands-on builder role for someone who combines systems thinking, data fluency, and practical business judgment. The role supports Technical Account Managers (TAMs), Sales Engineers (SEs) responsible for post-sales account management, Professional Services (PS), Technical Support, and broader Digital Success initiatives. ## Your Impact - Build and maintain customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems. - Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight. - Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic. - Technical Account Management: Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation. - SE post-sales account management: Support technical account oversight, deployment and adoption reviews, product utilization analysis, technical risk identification, and follow-through on customer actions. - Professional Services: Streamline onboarding, deployment planning, readiness checks, project updates, and delivery documentation. - Technical Support: Improve case triage, troubleshooting, knowledge retrieval, and resolution workflows. - Digital Success: Build scalable onboarding, adoption guidance, customer health monitoring, and proactive outreach workflows. - Develop integrations and data flows that connect customer, product, support, engagement, and enablement signals. - Establish testing, QA, monitoring, exception handling, observability, and rollback procedures for automations and AI-enabled workflows. - Create operational reporting that surfaces journey enrollment, workflow health, drop-offs, exceptions, adoption signals, and agent performance. - Support the Customer Lifecycle Council with technical feasibility assessments, implementation estimates, and evidence on what is working or breaking. - Map customer journeys and internal processes, including handoffs between teams, and prioritize use cases based on customer impact, effort saved, feasibility, and business value. - Integrate knowledge platforms and internal product systems into agent workflows using APIs and orchestration tools. - Define clear operational ownership and human approval steps for agent actions, supported by audit trails and data protection controls. - Improve production workflows using feedback and usage data; document solutions and train teams to use and maintain them. ## What You Will Bring - Demonstrated experience designing, building, deploying, and operating production-scale AI agents using both OpenAI GPT and Anthropic Claude models. - Hands-on experience selecting and orchestrating models for different tasks, including tool use, retrieval, structured outputs, workflow execution, evaluation, observability, permissions, and human escalation. - Proven ability to move agents beyond prototype stage into reliable, governed enterprise use cases with measurable business outcomes. - Experience building complex workflow automation and systems integrations in a customer-facing, revenue, marketing operations, customer operations, or product operations environment. - Strong analytical and troubleshooting skills, with the ability to trace a customer outcome through data, systems, workflow logic, and operational ownership. - A disciplined approach to testing, data quality, permissions, exception handling, and change management. - Ability to translate ambiguous business requirements into simple, scalable technical solutions and communicate clearly across technical and non-technical teams. - Proficiency in Python or JavaScript/TypeScript and experience working with webhooks and structured data. - Hands-on experience with prompt design and retrieval-augmented generation. ## Preferred Qualifications - Experience operating multi-model agent environments, including practical knowledge of GPT and Claude strengths, limitations, cost, latency, safety, and evaluation considerations. - Experience with customer lifecycle, digital customer success, product-led growth, or customer marketing motions. - Familiarity with customer health, telemetry, product usage, support, and enablement data. - Experience working in B2B SaaS, cybersecurity, or another complex enterprise technology environment. - Practical experience with Salesforce, HubSpot, Pendo, support platforms, CDPs or data warehouses, APIs, and automation tools. - Familiarity with Jira, MuleSoft, Forethought, or comparable platforms. - Understanding of technical account management, post-sales account management, implementation, and service delivery processes. Success Measures - Reduced manual effort across targeted workflows. - Shorter cycle times and faster customer onboarding and time to value. - Increased product adoption and effective digital engagement. - Earlier identification and follow-through on customer risks. - Improved efficiency and account coverage for TAMs and post-sales SEs. - Reliable agent execution and measurable customer experience improvements. Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. ## About Vectra ## Company Overview - **One-liner**: Vectra AI is a cybersecurity company that uses AI-driven behavioral analysis to detect, investigate, and respond to cyber threats across hybrid and multi-cloud environments. - **Entity Type**: Private (funding stage: Series F) - **Headquarters**: San Jose, California, United States - **Founded**: 2011 - **Founders**: Not publicly available as founders; the current CEO is Hitesh Sheth. ## Core Business - **Primary industry/industries**: Cybersecurity, specifically Network Detection and Response (NDR), Identity Threat Detection and Response (ITDR), and AI-driven threat detection. - **Target customers**: B2B, primarily mid-market and Enterprise security teams. - **Mission or purpose statement**: "Make the world a safer and fairer place with AI." ## Products & Services - **Vectra AI Platform**: An AI-native platform that provides continuous, real-time threat detection, investigation, and response across on-premises, multi-cloud, identity (M365), and IoT/OT environments. It focuses on behavioral AI to understand attacker movements and reduce noise. - **Attack Signal Intelligence**: The core AI engine that correlates data across network, cloud, and identity to prioritize real attacks. - **Cloud Detection & Response**: Expanded capabilities following the acquisition of Netography in 2025, providing scalable SaaS analysis of flow and DNS logs across AWS, GCP, Azure, and OCI. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric (Total Funding)**: Not publicly disclosed in the search results; the company is at the Series F stage. - **Notable Investors/Partners**: Microsoft (named Vectra AI the #1 Security Customer Champion in the Microsoft Security Excellence Awards 2023). Partners include 468 transacting channel partners. - **Growth Signals**: - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Network Detection and Response**. - Named a **Leader and Outperformer in the 2025 GigaOm Radar Report for Network Detection and Response**. - Recognized in the **Forbes AI 50** list. - Holds **39 patents** in AI threat detection. - **Most-referenced** in MITRE D3FEND (12 references). - **1,700+ customers** and growing. - **7M+ hosts monitored** across **113 countries**. - Acquired **Netography** in October 2025 to enhance multi-cloud visibility. ## Competitive Advantages - **AI-Native Architecture**: Built from the ground up with behavioral AI, not bolted on. This provides high signal clarity (80%+ alert fidelity) and a 38x lighter analyst workload. - **Network as Source of Truth**: Believes network data is the most reliable source for understanding real attacker behavior, providing visibility across silos (network, cloud, identity). - **High MITRE ATT&CK Coverage**: Over 90% coverage, making it a top choice for mature security teams. - **Strong Analyst Recognition**: Consistently ranked as a leader in NDR by Gartner, GigaOm, and QKS Group. ## Strategic Focus - **Agentic AI & Automation**: Deepening AI-assisted and agentic workflow automation to help defenders move faster. - **Multi-Cloud Dominance**: Expanding cloud visibility and detection capabilities, especially following the Netography acquisition. - **Reducing Exposure**: Moving beyond detection to proactively reduce risk by identifying and prioritizing attack exposure. - **Customer Obsession**: Maintaining a "customer first" culture, evidenced by a 95%+ customer retention rate. ## Why Work Here - **Culture**: Described as "no drama teamwork," focused, collaborative, and low on politics. Core values include Integrity, Customer First, Speed, and No Drama Teamwork. - **Flexible Workplace**: High-trust, flexible environment. Most roles allow for managing your own hours. - **Benefits**: Competitive benefits including medical, dental, and vision insurance at no cost for employee coverage in most locations, generous paid time off, employee equity program, and on-demand learning through "VectraVersity." - **Mission-Driven**: Opportunity to work on a meaningful mission—making the world a safer and fairer place with AI—at one of the fastest-growing AI companies in cybersecurity. - **Employee Reviews**: Employees highlight work-life balance, a healthy culture of friendly and hardworking people, honest management, and exciting tech. (e.g., "Work life balance and employee wellness is a focus" - Recruiter; "Solid culture and values. Honest management. Exciting tech." - Software Engineer). - **Headcount**: 580+ employees and growing. ## Sources 1. [vectra.ai](https://www.vectra.ai/) 2. [vectra.ai/about](https://www.vectra.ai/about) 3. [vectra.ai/about/careers](https://www.vectra.ai/about/careers) 4. [linkedin.com/company/vectra_ai](https://www.linkedin.com/company/vectra_ai) 5. 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