--- title: 'Customer and Supplier Support Specialist at Fairmarkit' canonical: 'https://feeny.ai/job/customer-and-supplier-support-specialist-fairmarkit-poland-hp5m7y7b9w6k' type: 'job' last_seen: '2026-10-16' --- # Customer and Supplier Support Specialist at Fairmarkit - **Company:** Fairmarkit - **Location:** Poland - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/fairmarkit/jobs/6204913004 ## Job description Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, [1984.VC](http://1984.vc/), and Newfund. We are looking for a Support Specialist to join our team and play a critical role in managing customer and supplier support requests. This individual will work primarily within Zendesk, triaging incoming support tickets, providing first-line assistance, and escalating issues as needed to cross-functional teams, including Customer Success, Engineering, and Product. ## Key Responsibilities - Ticket Management: Monitor, triage, and respond to customer and supplier support inquiries through Zendesk, ensuring timely and effective resolution. - Issue Troubleshooting: Diagnose common technical issues, provide solutions or workarounds, and escalate complex cases to the appropriate teams. - Cross-Functional Coordination: Work closely with Customer Success, Engineering, and Product teams to escalate and resolve critical issues efficiently. - Knowledge Base Contribution: Identify recurring issues and help improve self-service documentation to enhance customer and supplier experience. - Customer and Supplier Communication: Provide clear, professional, and empathetic responses to customers and suppliers regarding their support tickets. - Process Improvement: Identify trends in support inquiries and suggest process optimizations to improve response times and ticket resolution. - Back-Office Initiatives: Lead and contribute to internal projects such as data analysis, trend tracking, and investigative deep dives to support cross-functional teams and enhance the overall customer and supplier experience. ## Qualifications & Skills - 1-3 years of experience in a technical support or customer service role (preferably in SaaS or enterprise software). - Language Proficiency: Strong English proficiency is required, as all customer and supplier support is conducted in English. Proficiency in Russian is also necessary to effectively collaborate with our engineering team during onsite discussions. - Experience using Zendesk or similar support ticketing systems. - Strong troubleshooting and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work cross-functionally with Customer Success, Engineering, and Product teams. - Familiarity with procurement, supplier engagement, or SaaS solutions is a plus. ## What we’re looking for We’re searching for someone who not only has a customer-first mindset but also brings strong interpersonal skills to the table. To succeed in this role, you should have: - Excellent verbal and written communication skills. - High level of empathy and the ability to connect with different types of people. - Strong problem-solving and critical thinking abilities. - Patience and a calm, professional attitude under pressure. - Ability to actively listen and understand customer needs. - A flexible and adaptable approach to changing situations. - Great time management and organizational skills. - Sharp attention to detail. - A collaborative and positive team player mindset. - Capacity to handle stress and stay focused in a fast-paced environment. This position has specific schedule either 12am – 8 am CET. If you're detail-oriented, a great communicator, and genuinely enjoy helping others — we can't wait to welcome you to our team! For this role we are looking for a candidate based in Poland. Headquartered in Boston, and backed by a $35.6M Series C co-led by OMERS, Highland, Notable Capital, Insight Partners, and ServiceNow. We are looking for exceptional candidates who want to help grow our company into a global enterprise and make their mark on the B2B tech industry. Come soar to new heights with us! Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law. ## About Fairmarkit ## Company Overview - **One-liner**: Fairmarkit provides an AI-powered autonomous sourcing platform that helps enterprise procurement teams manage all categories of spend from demand to award using a suite of agentic AI agents. - **Entity Type**: Private (Series C) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2017 - **Founders**: Kevin Frechette (CEO), Victor Kushch (CTO), John Fleisher ## Core Business - **Primary industry**: Procurement and sourcing technology (Enterprise SaaS) - **Target customers**: Large enterprises and global organizations (B2B, Enterprise) - **Mission/purpose**: To close the gap between what procurement teams are asked to do and what traditional tools allow, making sourcing smarter, faster, and more scalable through AI. ## Products & Services - **AI Agent Suite**: A set of specialized agents deployed across the sourcing workflow: - **Intake Agent**: Automates demand intake and triage. - **Supplier Discovery Agent**: Identifies and recommends suppliers from a 2.7M+ marketplace. - **RFx Execution Agent**: Creates, manages, and executes RFx events automatically. - **Evaluation Agent**: Analyzes supplier responses and supports award decisions. - **Performance & Compliance Agent**: Monitors supplier performance and compliance. - **Supplier Portal**: A self-service portal for supplier registration, updates, and collaboration. - **Integrations**: Native integrations with major ERP and P2P platforms (SAP, Coupa, Oracle, ServiceNow) plus an Open API for customization. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding raised – $77.89M (Series C, per CBInsights) - **Notable Customers**: BP, Amazon, Nestlé, Walgreens, Boeing, Goodyear, Snowflake - **Growth Signals**: - Named to Forbes’ 2025 list of America’s Best Startup Employers (fourth consecutive year). - Reports 55%+ reduction in sourcing cycle times and tens of thousands of manual hours saved annually for customers. - Platform handles spend from $500 orders to $100M+ contracts. ## Competitive Advantages - **AI-native agentic architecture**: Built around generative AI from the ground up, enabling autonomous execution of sourcing tasks across the full spectrum of enterprise spend. - **Deep integrations**: Pre-built connectors and an open API allow seamless embedding into existing procurement tech stacks (SAP, Coupa, Oracle, ServiceNow). - **Massive supplier marketplace**: Over 2.7 million suppliers in the network, giving procurement teams broad, ready-made competition without manual sourcing. - **Unified platform**: Replaces the need for multiple point solutions (legacy RFQ, RFP, etc.) with a single, intelligent agentic environment. ## Strategic Focus - Scaling adoption of its agentic sourcing platform across enterprise procurement functions. - Continuing to invest in generative AI capabilities to further automate the end-to-end sourcing process. - Expanding integrations and partnerships with major ERP/P2P platforms to reduce friction for new customers. - Deepening relationships with existing large enterprise clients (BP, Amazon, Boeing, etc.) and driving further spend under management. ## Why Work Here - **Remote-friendly culture**: “Work From Anywhere” policy with flexible work arrangements. - **Benefits**: Work-from-home stipend, strong benefits & wellness programs, competitive and equitable pay, growth and development support. - **Core values**: “Change the Game”, “We Before Me”, “Act with Integrity”, “Operate with Excellence” – emphasizing collaboration, innovation, and ethical behavior. - **Recognition**: Four-time Forbes America’s Best Startup Employer (2022–2025), signaling a strong people-first environment. - **Engineering culture**: Building a modern, AI-first platform; emphasis on ownership and impact; leadership open about technical innovation. ## Sources 1. [fairmarkit.com](https://www.fairmarkit.com/) 2. [fairmarkit.com/company](https://www.fairmarkit.com/company) 3. [fairmarkit.com/careers](https://www.fairmarkit.com/careers) 4. [businesswire.com](https://www.businesswire.com/news/home/20250307228515/en/Fairmarkit-Named-to-Forbes-2025-List-of-Americas-Best-Startup-Employers) 5. [cbinsights.com](https://www.cbinsights.com/company/fairmarkit) ## Other roles at Fairmarkit - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-fairmarkit-united-states-8m8g5g4yczbc) — United States - [Principal Recruiter](https://feeny.ai/job/principal-recruiter-fairmarkit-remote-wa3a3pa7a6jb) - [Sales Director (US/New England/CA)](https://feeny.ai/job/sales-director-us-new-england-ca-fairmarkit-boston-338me9wens4t) — Boston, MA - [Sales Director (UK, Ireland, Netherlands)](https://feeny.ai/job/sales-director-uk-ireland-netherlands-fairmarkit-london-pzq937kkcshq) — London, United Kingdom