---
title: 'Customer Architect at Reltio'
canonical: 'https://feeny.ai/job/customer-architect-reltio-florida-north-carolina-south-carolina-new-york-new-hz1jbe6nx41k'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Architect at Reltio

- **Company:** Reltio
- **Location:** Florida North Carolina South Carolina New York New Jersey, MA
- **Posted:** 2026-05-15
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/reltio/jobs/5994599004

## Job description

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a  Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!

Job Duties and Responsibilities:

- Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs.
- Present technical knowledge of architectural designs including integration approaches.
- Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.
- Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.
- Manage customer portfolio of tickets,  resolutions, and product enhancement requests.
- Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues.
- Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
- Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
- Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
- Advocate for customer needs, translating them into documentation and product enhancement requests.
- Deliver the highest quality customer/partner experience and engage in highly technical discussions.
- Ability to travel to customer sites upon request.
- Other duties and responsibilities as assigned.

Skills You Must Have:

- Bachelor’s degree in computer science engineering or similar field of study.
- 5+ years of experience working in a technical support capacity.
- 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
- 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
- 3+ years of experience with REST APIs and integration tools.
- 3+ years of experience with on-premise or cloud MDM solutions.
- Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
- Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
- Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
- Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
- Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
- Excellent communication, problem-solving, risk management, and project management skills.

Skills That Are Nice to Have:

- Prior experience working with data products within enterprise space.
- Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

## About Reltio

## Company Overview
- **One-liner**: Reltio provides a cloud-native data unification and context intelligence platform that harmonizes fragmented enterprise data to power AI agents and intelligent operations.
- **Entity Type**: Private (Acquired by SAP SE; last known funding stage: Series E)
- **Headquarters**: Redwood Shores, California, United States
- **Founded**: 2011
- **Founders**: Manish Sood

## Core Business
- **Primary industry/industries**: Master Data Management (MDM), Data Management & Analytics, Enterprise Software, AI Infrastructure
- **Target customers**: Global 2000 enterprises, primarily in Life Sciences, Financial Services, Healthcare, and Technology (B2B, Enterprise)
- **Mission or purpose statement**: To provide the mission-critical data foundation that businesses need to win in the experience economy, fueling AI agents and systems with trusted business understanding.

## Products & Services
- **[Reltio Context Intelligence Platform]**: The core cloud-native SaaS platform that harmonizes, unifies, and enriches data and metadata across sources in real-time. It ingests structured and unstructured data into a dynamic semantic model to provide trusted context for any application, user, or AI agent.
- **[Reltio Intelligent 360™]**: Delivers comprehensive 360-degree views of core business entities (customers, products, suppliers, etc.) by unifying fragmented data across silos.
- **[Reltio Multidomain MDM]**: An AI-powered, agent-enabled master data management solution that automates data governance and quality for multiple domains (e.g., customer, product, location).
- **[Reltio AgentFlow™]**: Enables the activation of trusted, unified data into autonomous AI agents and prebuilt agentic workflows. It automates data governance tasks and powers agentic intelligence for productivity and enrichment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (SAP SE completed acquisition of Reltio in 2026; terms not publicly disclosed).
- **Key Metric**: Annual Revenue of ~$90.4M (as of latest available data) and Total Funding of $237M.
- **Notable Investors/Partners**: New Enterprise Associates, Brighton Park Capital, Sapphire Ventures, .406 Ventures, Crosslink Capital.
- **Growth Signals**: Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Master Data Management Solutions; acquired by SAP SE in 2026, a major validation and strategic growth move; named Leader in multiple analyst reports.

## Competitive Advantages
- **Cloud-Native & Real-Time**: Unlike legacy MDM systems, Reltio was built from the ground up as a cloud-native, SaaS platform, enabling real-time data unification and low-latency activation.
- **Agentic AI Foundation**: The platform is designed specifically as a "context intelligence" layer for AI agents, pre-integrating data governance and enrichment into agent workflows — a clear competitive moat for the agentic AI era.
- **Trusted by the Largest Enterprises**: Deep foothold in highly regulated industries (Life Sciences, Financial Services, Healthcare) where data quality and trust are non-negotiable.
- **Post-Acquisition Scale**: Now part of SAP SE, providing immediate access to massive distribution, resources, and a global partner ecosystem.

## Strategic Focus
- **Agentic AI Leadership**: Solidifying the platform as the standard "context engine" for enterprise AI agents, focusing on pre-built agents, workflow automation, and integration with leading AI ecosystems.
- **Post-Acquisition Integration**: Scaling within the SAP portfolio and leveraging SAP’s global reach to expand into new enterprise segments and geographies.
- **Unstructured Data**: Continuing to invest in unifying and enriching unstructured data sources alongside traditional structured data to provide a more complete business understanding.
- **Sovereignty & Compliance**: Emphasizing data governance, privacy, and compliance features (including multi-tenant data sovereignty) to meet stringent global regulatory requirements.

## Why Work Here
- **Culture & Values**: A customer-first, collaborative culture with strong values: "Customer First," "Always Better Than Yesterday," "Better Together," "Simplify & Share," and "Own It."
- **Flexibility**: Rated highly for remote and flexible work environment, providing significant autonomy. Unlimited PTO is offered.
- **Compensation & Benefits**: Health benefits described as "the best I’ve ever had" by employees. Stock options are granted to all employees.
- **Growth & Impact**: Employees report working with "smart people and interesting clients" on a product they are proud of. The timing in the MDM/AI space is considered excellent, providing strong career growth opportunities. The company is fast-growing and has a bright future post-acquisition.
- **Employee Sentiment**: 4.0/5.0 employer rating on LinkedIn (230 reviews). Breakdown: Work-Life: 3.9, Compensation: 3.8, Culture: 3.8, Career: 3.7.
- **Workforce**: 492 employees globally (US, India, Portugal, UK, UAE, Netherlands, Canada, France, Poland). Technical roles are the largest department (37%).

## Sources
1. [reltio.com](https://www.reltio.com/)
2. [reltio.com/careers](https://www.reltio.com/careers/)
3. [LinkedIn](https://www.linkedin.com/company/reltio-inc)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/reltio)

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