--- title: 'Customer (Billing) Support Agent (German) at Blueprint Technologies' canonical: 'https://feeny.ai/job/customer-billing-support-agent-german-blueprint-technologies-bellevue-7y4cxg6eg31w' type: 'job' last_seen: '2026-09-06' --- # Customer (Billing) Support Agent (German) at Blueprint Technologies - **Company:** Blueprint Technologies - **Location:** Bellevue, WA - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/bpcs/jobs/8148499 ## Job description ## About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams. At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build. Bring your perspective. Raise the standard. Build what matters. ## About the Role We’re looking for a Customer Billing Support Agent with fluency in German and English to join our team. In this individual-contributor role, you’ll provide high-quality support to customers, respond to billing-related inquiries, troubleshoot common issues, and help create an excellent customer experience. You’ll work within a fast-paced, structured support environment where clear communication, sound judgment, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting established service, quality, and productivity expectations. ## What You'll Do - Deliver high-quality customer service by following established policies, processes, and support standards. - Manage and respond to customer-support tickets within established service-level agreements and performance guidelines. - Provide customers with relevant information, instructions, and next steps in a clear, concise, and organized manner. - Support customers with billing-related questions and account concerns. - Follow established troubleshooting procedures and use approved resources and desktop tools to diagnose and resolve common issues. - Communicate complex information clearly in writing with a focus on accurate and timely resolution. - Work across multiple tools and systems while applying available information and knowledge to individual customer situations. - Meet established customer-satisfaction, quality, productivity, and service-level expectations. - Coordinate with internal teams to gather information, provide feedback, and resolve customer concerns. - Research and resolve escalated issues within the approved scope of the role. - Serve as a point of escalation for customer inquiries when assigned. - Provide support across additional ticket queues based on business needs. - Demonstrate Blueprint’s values through daily interactions with customers and colleagues. - Support additional customer-experience initiatives and projects as assigned. ## What You'll Bring - At least one year of customer-service experience. - Written and verbal fluency in German, including successful completion of a language assessment. - Written and verbal fluency in English, including successful completion of a language assessment. - Strong written communication skills and the ability to provide clear, accurate, and professional customer responses. - Comfort using computers and working across multiple systems and support tools. - Ability to perform initial troubleshooting of common computer and network issues. - Proficiency with Microsoft Office or related productivity software. - Ability to follow established troubleshooting procedures and use available resources effectively. - Ability to work successfully within a fast-paced, structured, and metrics-driven environment. - Strong customer focus and a genuine interest in helping people resolve problems. - Excellent time-management skills and the ability to meet deadlines and service expectations. - Ability to apply critical thinking, conduct research, and use available resources to resolve customer inquiries. - Ability to receive, apply, and grow from constructive feedback. - Excellent interpersonal, organizational, and customer-service skills. - Strong attention to detail and the ability to manage multiple priorities. ## Preferred Qualifications - One or more years of experience in customer support, billing support, or technical troubleshooting. - Experience working with ticketing systems or customer-support platforms. - Knowledge of or interest in online gaming. Schedule and Work Requirements This role may require scheduled coverage during weekends and holidays based on business and customer-support needs. Work schedules may change based on operational requirements. Time-off availability may be limited during peak business periods to maintain appropriate customer coverage. ## Compensation At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated compensation range is $23.00 to $25.50 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications. Location and Work Arrangement Bellevue, Washington This is a hybrid role that combines work from home with onsite work at the Bellevue office. Remote-work eligibility and onsite expectations are subject to Blueprint’s work-from-home policy and business needs. ## Benefits Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include: - Medical, dental, and vision coverage - Flexible Spending Account (FSA) - 401(k) retirement plan - Competitive paid time off - Parental leave - Professional growth and development opportunities Benefits and eligibility may vary based on role, employment status, and location. ## Equal Employment Opportunity Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law. Applicant Accommodations If you need a reasonable accommodation to participate in any part of the application or interview process, please contact recruiting@bpcs.com. ## About Blueprint Technologies ## Company Overview - **One-liner**: Blueprint Technologies is a data intelligence firm that helps enterprises maximize cloud investments through AI-powered optimization, governance, and data modernization, with a strong focus on the Databricks ecosystem. - **Entity Type**: Private (funding not disclosed) - **Headquarters**: Bellevue, Washington, United States - **Founded**: 2013 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Data intelligence, cloud cost optimization (FinOps), AI/ML, data modernization, IT consulting - **Target customers**: Large enterprises in manufacturing, retail, financial services, health & life sciences, government, and other sectors using Databricks, Azure, and cloud data platforms. B2B and enterprise-focused. - **Mission or purpose statement**: "Delivering intelligence that matters" – connecting strategy to delivery with speed and quality to maximize business impact. ## Products & Services For each major offering: - **[Lakehouse Optimizer (LHO)](https://bpcs.com/)**: AI-powered cloud financial management platform purpose-built for Databricks environments. Features anomaly detection, chargeback/unit economics, governance, predictive budget planning, and vendor consolidation. (SaaS) - **[CampaignIQ](https://bpcs.com/)**: Helps marketers optimize campaigns, define audiences, and boost ROI. (SaaS) - **[Azure-powered Inventory Control Tower](https://bpcs.com/)**: Revolutionizes supply chain management with real-time visibility and automation. (SaaS/Service) - **[AI Factory](https://bpcs.com/)**: Structured accelerator to bring AI to production in 12 weeks. (Service/Accelerator) - **Data Migration Accelerators**: Unity Catalog Migration, Accelerated Data Migration to Databricks, Database Migrations (including Brickbuilder certified). (Service/Accelerator) - **Consulting & Integration**: Application development, data platform modernization, IT consulting, security & governance. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Not publicly available (annual revenue not disclosed; headcount appears to be 200+ based on job listings and partner status) - **Notable Investors/Partners**: - **Databricks** – Gold Consulting Partner (2026), Unity Catalog Partner of the Year (2025), multiple other partner awards (2024, 2022). 100+ Databricks certifications. - **Microsoft Azure** – Partner for cloud and AI solutions. - **Gartner** – Recognized as a Sample Vendor in seven 2025 Hype Cycle reports for Augmented FinOps. - **Black Tech Jobs** – Partnership to place 1,000 underrepresented tech professionals (announced Feb 2025). - **Growth Signals**: - Recognition in 7 Gartner Hype Cycle reports in a single year (2025). - Expanded accelerator portfolio (AI Factory, Lakehouse Optimizer, migration tooling). - Active hiring with 30+ open positions as of mid-2025 across tech, ops, sales, and support. - Case studies with notable clients like IGS Energy, telecom, oil & gas, and fraud detection modernization. ## Competitive Advantages - **Deep Databricks specialization**: Gold Consulting Partner with 100+ certifications, multiple partner-of-the-year awards, and a dedicated Databricks Center of Excellence. - **Proprietary FinOps platform (Lakehouse Optimizer)**: Ties cloud spend directly to business outcomes, offering granular cost attribution and AI-driven optimization that competitors often lack. - **Accelerator-based delivery model**: Pre-built solutions (AI Factory, migration accelerators) reduce time-to-value ("Speed to value" ethos). - **Gartner recognition in Augmented FinOps**: Validates innovative approach in an emerging category, positioning Blueprint as a thought leader. ## Strategic Focus - **Cloud cost governance & optimization**: Helping enterprises govern and optimize Databricks/cloud spend using AI/ML (Augmented FinOps). - **GenAI enablement**: Operationalizing AI through structured programs like the 12-week AI Factory. - **Data modernization & migration**: Driving migrations to Databricks (Unity Catalog, Brickbuilder) to unlock AI readiness. - **Partner ecosystem leverage**: Deepening ties with Databricks and Microsoft Azure to deliver integrated solutions. - **Talent & diversity**: Growing team with initiatives like the Black Tech Jobs partnership to build a diverse workforce. ## Why Work Here - **Culture**: The company describes itself as "An opportunity unlike any other" and focuses on solving high-stakes challenges that "no one else has solved before." Emphasis on speed, quality, and measurable impact. - **Remote/Hybrid/Office**: Mix of remote and on-site roles. Headquarters in Bellevue, WA, with additional sites in Redmond, WA, and Silicon Valley, CA. Many job postings are remote (e.g., Program Manager, AI Process Automation Engineer) or require presence at client sites (e.g., Redmond, Bellevue). - **Notable perks or engineering culture**: - Opportunity to work on cutting-edge data and AI projects with major enterprise clients. - Access to Databricks and Azure ecosystems with continuous learning through Certifications (100+ team certs). - Diverse role types: from engineering (full-stack, Azure, audio systems, gaming) to sales, support, and localization – suggests a multidisciplinary environment. - Growing company with visible industry recognition (Gartner, Databricks awards). ## Sources 1. [bpcs.com (Company website)](https://bpcs.com/) 2. [bpcs.com/careers (Careers page)](https://bpcs.com/careers) 3. [Greenhouse job board](https://job-boards.greenhouse.io/bpcs) 4. [CB Insights company profile](https://www.cbinsights.com/company/bpcscom) 5. [CB Insights news: Gartner Hype Cycle recognition](https://www.cbinsights.com/company/bpcscom) (originally PRNewswire, July 2025) 6. [CB Insights news: Black Tech Jobs partnership](https://www.cbinsights.com/company/bpcscom) (Feb 2025) ## Other roles at Blueprint Technologies - [Administrative Assistant - Group Assistant](https://feeny.ai/job/administrative-assistant-group-assistant-blueprint-technologies-redmond-myq2tvhc77yh) — Redmond, WA - [Administrative Coordinator](https://feeny.ai/job/administrative-coordinator-blueprint-technologies-san-francisco-jt0p43cg4rf3) — San Francisco, CA - [Assistant Director Operations](https://feeny.ai/job/assistant-director-operations-blueprint-technologies-bellevue-1qgf3kgbgrj3) — Bellevue, WA - [Senior Executive Assistant](https://feeny.ai/job/senior-executive-assistant-blueprint-technologies-redmond-y5vbvp1qc1yg) — Redmond, WA - [Senior Full Stack Software Engineer](https://feeny.ai/job/senior-full-stack-software-engineer-blueprint-technologies-redmond-qdgev68h7c0s) — Redmond, WA - [Test Engineer– VR/MR](https://feeny.ai/job/test-engineer-vr-mr-blueprint-technologies-redmond-yndt7m932qqm) — Redmond, WA - [AI/ML Engineer - Automation/Robotics](https://feeny.ai/job/ai-ml-engineer-automation-robotics-blueprint-technologies-redmond-dxs3eqtx2kq3) — Redmond, WA - [Event Coordinator](https://feeny.ai/job/event-coordinator-blueprint-technologies-charlotte-ds1w3e9gmp35) — Charlotte, NC - [Inventory & Asset Operations Project Manager](https://feeny.ai/job/inventory-asset-operations-project-manager-blueprint-technologies-redmond-1nfbw95gzknt) — Redmond, WA - [Senior Content Program Manager](https://feeny.ai/job/senior-content-program-manager-blueprint-technologies-remote-xbyvzghab3ag)