---
title: 'Customer Billing Support Specialist at Intellistack'
canonical: 'https://feeny.ai/job/customer-billing-support-specialist-intellistack-united-states-q0ppa34bd4qm'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Billing Support Specialist at Intellistack

- **Company:** Intellistack
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/intellistack/b2a0bf1c-2f4f-416c-b994-ab6fe97e2349

## Job description

## About Intellistack

At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences. Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code. With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.

## Who We Are

At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI. We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in. Who You Are:

- You’re an exceptional communicator who can gracefully break down, solve, and explain complex problems in a way customers can understand.
- You’re curious and eager to learn. You might not know all the answers, but you’re willing to find them.
- You’re comfortable with technology, adapt easily to change, and can switch gears quickly to adjust your priorities and focus.
- You’re well organized, accurate, and attentive to detail, with an interest in numbers, billing, and helping customers.

What You’ll Do:

You’ll support our customers on the front lines by handling basic billing inquiries and daily billing tasks with care, accuracy, and timely follow-through. Working under the direction of the Billing Manager and closely with the Accounting Team, you’ll help customers resolve billing issues, keep account information accurate, and support internal documentation and projects as requested.

How You’ll Succeed:

- Serve as the primary point of contact for incoming basic billing support requests via email, chat, and/or scheduled phone support.
- Perform daily billing tasks, including preparing refunds and credits, issuing invoices, processing customer account changes, responding to billing inquiries, and helping customers update billing information.
- Ensure customer contact information on file is accurate and up to date.
- Troubleshoot electronic payment failures and work to resolve them.
- Complete customer vendor setup requirements, including providing basic company and banking information.
- Meet or exceed established customer inbound ticket quotas while managing and resolving requests in a timely and professional manner.
- Assist with maintaining written and/or video documentation for internal billing processes and procedures, as requested by management, with a focus on non-Intake processes.
- Provide project support as requested by management.

What We’re Looking For:

- 1–3 years of experience in a customer service role.
- Working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions.
- Excellent written and verbal communication skills in English, with the ability to explain complex information clearly and concisely.
- Strong organization, accuracy, and attention to detail.
- The ability to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs.
- The ability to work effectively within a remote team and collaborate across teams.
- Working skills in billing, technology, product knowledge, data analysis, using tools and technology, and problem solving.
- Foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration.

Bonus Points:

- Experience with Salesforce, Zuora, ZenDesk or other billing and ticketing systems.

Salary Range:

$55,000–$60,000 (USD) per year + bonus up to 5% of base salary

This is a remote position that will be working Mountain or Pacific Hours. Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds — especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities — to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

## About Intellistack

## Company Overview
- **One-liner**: Intellistack provides an AI-native, no-code workflow automation platform for building forms, generating documents, collecting eSignatures, and managing contract lifecycles.
- **Entity Type**: Private (Funding not publicly disclosed)
- **Headquarters**: Denver, Colorado, USA
- **Founded**: 2006 (originally as Formstack, rebranded to Intellistack in 2025)
- **Founders**: Ade Olonoh

## Core Business
- **Primary industry**: Workplace productivity, workflow automation, no-code platforms
- **Target customers**: B2B – enterprises, SMBs, healthcare providers, educational institutions, and government organizations
- **Mission**: “Empowering productivity through intelligent automation” [intellistack.com/about](https://www.intellistack.com/about)

## Products & Services
- **Intellistack Streamline**: AI-powered process automation platform that consolidates forms, documents, eSignatures, and contract management into a single no-code solution.
- **Contract Lifecycle Management (CLM)**: End-to-end contract generation, redlining, negotiation, and eSignature platform.
- **Forms & eSignatures**: Drag-and-drop form builder with automated document generation and legally binding eSignature capture.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Trusted by over 32,000 organizations worldwide [intellistack.com](https://www.intellistack.com/)
- **Notable Investors/Partners**: Not disclosed; board includes Tom Reardon (Chair) and Ade Olonoh (Founder)
- **Growth Signals**: Rebranded to Intellistack in 2025; expanded to 7 global offices (Denver, Fishers, Kraków, London, Los Angeles, Menlo Park, Sydney); formed a Healthcare Advisory Board; 203 total employees with 110 in Product & Tech [builtin.com](https://builtin.com/company/intellistack)

## Competitive Advantages
- **AI-native no-code platform** that unifies forms, documents, eSignatures, and CLM into a single stack, eliminating the need for multiple niche tools.
- **Over 20 years of trust** and security compliance (HIPAA, GDPR, SOC 2 type II) serving large enterprises like Cleveland Clinic, Netflix, and NHL.
- **No-code accessibility** enables non-technical users to build complex workflows without IT support.

## Strategic Focus
- **Healthcare expansion** with a dedicated Healthcare Advisory Board to address market needs and regulatory requirements.
- **Deepening AI capabilities** through the Streamline platform to further automate manual processes.
- **Global growth** with offices across North America, Europe, and Australia to support international customers.

## Why Work Here
- **Work model**: Hybrid (3 days in-office near hubs) and fully remote options for distant employees; no set hours for in-office days.
- **Tech stack**: TypeScript, React, Node.js, AWS, Docker, Terraform, Redis, MySQL, Looker, GitHub, Jira, Slack.
- **Benefits**: Parental leave, performance bonuses, continuing education stipend, free snacks/drinks, onsite parking, health insurance with FSA, and family medical leave.
- **Culture**: Named to Inc.’s 2020 Best Workplaces, Built In Best Places to Work, and Indiana Chamber of Commerce’s Best Places to Work (multiple years). Emphasis on relationships, growth, and diversity hiring practices.
- **Team size**: 203 employees (110 Product + Tech) – relatively small engineering team offering high impact and ownership.

## Sources
1. [intellistack.com](https://www.intellistack.com/)
2. [intellistack.com/about](https://www.intellistack.com/about)
3. [intellistack.com/careers](https://www.intellistack.com/careers)
4. [builtin.com](https://builtin.com/company/intellistack)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Intellistack)

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