--- title: 'Customer Business Analyst at Cytora' canonical: 'https://feeny.ai/job/customer-business-analyst-cytora-united-kingdom-v594s5f7f2hs' type: 'job' last_seen: '2026-09-08' --- # Customer Business Analyst at Cytora - **Company:** Cytora - **Location:** United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-07 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/cytora.com/86f3206a-4632-4706-8fce-b289bf7c32e6 ## Job description Shape the Industry and Your Career At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens. ## The Role at a Glance Role: Customer Business Analyst Team: Customer Success Location: [London / Remote] This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well. Position Overview We’re looking for a Customer Business Analyst to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth. ## What You’ll Do - Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification. - Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user. - Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams. - Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle. - Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot. - Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting. - Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation. - Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation. - Collaborate within agile delivery teams to manage priorities, risks, and dependencies. - Drive continuous improvement by monitoring live solutions and enhancing performance through iteration. ## What We’re Looking For If this role sounds like the right next move, we’d love to hear from you. You might bring: - Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution) - Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively - Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations - High standard of written and verbal communication. Bonus points if you also have: - Multilingual skills: Fluency in English, and the ability to write and speak multiple languages would be advantageous ## Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: - Competitive salary - Flexible working and remote options - Professional development budget & conference access - Annual company retreats - A mission-driven culture that puts people first Learn more about the people behind our products at https://www.cytora.com/about-careers. Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @cytora.com http://cytora.com / @appliedsystems.com http://appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are always conducted by real humans. ## EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Hybrid ## About Cytora ## Company Overview - **One-liner**: Cytora provides an agentic-AI-powered risk digitization and automation platform for commercial insurance, enabling brokers, insurers, and reinsurers to digitize, decision, and control risk workflows. - **Entity Type**: Private (Series B) - **Headquarters**: London, United Kingdom - **Founded**: 2014 - **Founders**: Richard Hartley (CEO) and Aeneas Wiener (CTO) ## Core Business - **Primary industry**: Insurtech / Enterprise AI for Commercial Insurance - **Target customers**: B2B; specifically commercial insurance carriers, brokers, and reinsurers (enterprise segment) - **Mission statement**: To help build a bigger, more impactful insurance industry where more risk can be transferred away from businesses that don’t want it to efficient financial markets, enabling commercial insurers to become digital-first. ## Products & Services - **Cytora Risk Digitization Platform**: An agentic-AI platform that digitizes unstructured risk submissions (from new business to claims) and automates workflows. It requires no training, supports 140+ languages, and allows insurers to author their own "view of risk" using natural language. The platform enables configurable, auditable agentic workflows that run themselves, driving premium growth, improved loss ratios, and faster broker service. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Total Funding — $85.5M (as of Series B, led by EQT Ventures, with participation from existing investors) - **Notable Investors/Partners**: EQT Ventures (lead), with existing investors including Cambridge Innovation Capital, Parkwalk Advisors, and others. Key clients/partners include Zurich, Chubb, and Markel. - **Growth Signals**: - Zurich scaled Cytora’s agentic AI to 5 countries in 90 days, reducing manual processing time by over 80% and planning a rollout across 20+ markets within 16 months. - Markel achieved a +100% productivity uplift using Cytora to fuel growth. - Chubb engaged Cytora to enhance global claims automation and straight-through processing. - The company is expanding its global footprint with deployments across multiple countries and lines of business. ## Competitive Advantages - **Agentic-AI-first approach**: The platform is powered by Large Language Models pre-trained on commercial insurance, requiring zero training for new deployments, enabling rapid go-lives and parallel rollouts across multiple workflows, countries, and lines of business. - **Configurability**: Insurers can author their unique view of risk in natural language, designing agentic workflows for different risk complexity levels without needing technical teams. - **Scalability & Security**: ISO certified, enterprise-grade security with managed cloud deployments. Supports 140+ languages out of the box. - **Proven ROI**: Demonstrated measurable benefits including up to 3pp improvement in loss ratio, significant premium growth uplift, and halving broker turnaround times. ## Strategic Focus - **Global expansion**: Scaling deployments across multiple markets (e.g., Zurich’s 20+ country rollout) and deepening partnerships with major global insurers. - **Product evolution**: Continuing to advance agentic AI capabilities to further automate and optimize the entire risk lifecycle from submission to decisioning. - **Decoupling premium growth from expense growth**: Helping insurers absorb more volume without proportional cost increases, closing the global protection gap. ## Why Work Here - **Culture**: Described as collaborative, with an emphasis on first-principle thinking, ownership, and solving hard problems. The team values curiosity, originality, and customer success. - **Remote/Hybrid Policy**: Remote-first organization with the option to work from any UK, EU, or US location. HQ is in London. - **Team**: A diverse global team of around 133 employees (as per Built In), working alongside "some of the brightest minds in machine learning, AI, and software engineering." - **Impact**: Employees work on projects with global impact, helping to build a more resilient risk industry and close the protection gap. - **Benefits**: Focus on ownership, flexibility, and community. Specific perks are not detailed but the company emphasizes a fun, fulfilling, and productive environment. ## Sources 1. [cytora.com](https://www.cytora.com/) 2. [cytora.com/about-us](https://www.cytora.com/about-us) 3. [cytora.com/about-careers](https://www.cytora.com/about-careers) 4. [builtin.com/company/cytora](https://builtin.com/company/cytora) 5. [linkedin.com/company/cytora](https://www.linkedin.com/company/cytora) ## Other roles at Cytora - [Delivery Manager](https://feeny.ai/job/delivery-manager-cytora-united-kingdom-kf4ayakf0h99) — United Kingdom - [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-cytora-eastern-akw6merdf6xk) — Eastern - [Solutions and Implementation Engineer](https://feeny.ai/job/solutions-and-implementation-engineer-cytora-central-xz1pjz2hjbar) — Central - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-cytora-united-kingdom-cjs01kfn4g3z) — United Kingdom