---
title: 'Customer Care Agent at Above Lending'
canonical: 'https://feeny.ai/job/customer-care-agent-above-lending-remote-cj2n1mt0c4m8'
type: 'job'
last_seen: '2026-09-25'
---

# Customer Care Agent at Above Lending

- **Company:** Above Lending
- **Location:** Remote
- **Compensation:** $18–$22/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-09-24
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.lever.co/abovelending/041ce45d-9ff1-4370-8850-26681abe61bf

## Job description

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve. We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.

You will

- Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
- Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
- Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
- Multitask efficiently and adapt to changing priorities in a fast-paced environment.
- Perform data entry tasks accurately and efficiently to update customer information and account details.
- Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
- Manage time effectively to meet service level agreements and maintain high-quality customer support.
- Collaborate with team members and other departments to resolve complex customer issues and improve processes.
- Drive company goals and objectives in every customer interaction.

You have

- Excellent listening and understanding skills to comprehend customer needs and concerns.
- Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
- Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Proficient data entry skills with high accuracy and attention to detail.
- Excellent time management skills to prioritize tasks and meet deadlines.
- Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
- Two (2) or more years of experience in the financial services industry preferred.
- Two (2) or more years of experience working in a contact center environment is preferred.

Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.

Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer* Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams.  No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

## About Above Lending

## Company Overview
- **One-liner**: Above Lending is a next-generation consumer lender that provides personal loans with transparent terms and personalized customer support to help individuals achieve their financial goals.
- **Entity Type**: Private (Debt Financing led by ATLAS SP Partners)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Financial Services – Consumer Lending
- Target customers: B2C – Individuals seeking personal debt consolidation, refinancing, or credit improvement
- Mission or purpose statement: “To simplify the lending process and help borrowers attain financial well-being by making credit more affordable and accessible.”

## Products & Services
- **Personal Loans**: Unsecured loans for debt consolidation, large purchases, or other personal finance needs. Service type: Consumer lending product (online application, loan specialist support).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total Funding of $200M (Debt Financing, led by ATLAS SP Partners, closed October 2023); Annual Revenue estimated at $3.5M
- **Notable Investors/Partners**: ATLAS SP Partners (administrative agent for $200M facility)
- **Growth Signals**: Issued over $100M in loans within first year of operations (2022); helped more than 7,000 clients; workforce grew 2.9% YoY to ~69 employees; 16 active job postings in September 2026 (up 300% year-over-year).

## Competitive Advantages
- **Customer-centric model**: Dedicated loan specialists provide personalized support, differentiating from fully automated competitors.
- **Transparent pricing**: Emphasis on simple, transparent loan terms with no hidden fees.
- **Strong funding base**: $200M warehouse facility signals lender confidence and capacity for continued lending growth.
- **Technology & data-driven operations**: Leadership includes a Head of Data and BI and Director of Business Intelligence, indicating a data-first approach to risk and underwriting.

## Strategic Focus
- **Scaling originations**: Continued hiring of loan sales representatives and lending sales representatives to grow loan volume.
- **Data & analytics investments**: Active recruitment for Director of Business Analytics and Senior Data Engineer roles points to building deeper analytics capabilities.
- **Compliance & risk management**: Hiring a Senior Analyst for Compliance Testing & Third-Party Risk Management reflects a focus on regulatory readiness and operational discipline.
- **Expansion of capital markets**: Capital Markets Senior Associate role suggests ongoing work to secure additional funding partnerships or securitizations.

## Why Work Here
- **Culture**: Described as performance-driven with high expectations; rewarding for motivated individuals who thrive on hitting metrics. Employees report strong cross-functional collaboration and transparency.
- **Remote/Hybrid/Office**: Hybrid policy – 3 days per week in Chicago office (HQ). Some roles (Loan Sales) offer full remote options depending on location (e.g., Austin, TX; Phoenix, AZ). Other offices exist in Houston and Northbrook.
- **Notable Perks**: Generous parental leave, dental/health/FSA benefits, 401(k), disability and life insurance, generous PTO and paid holidays, job training and conference opportunities.
- **Engineering Culture**: Small technical team (14% of staff) with a focus on data engineering and business intelligence. Growth trajectory offers opportunity for impact in a scaling fintech.

## Sources
1. [above lending.com](https://abovelending.com/)
2. [lever.co (Careers Page)](https://jobs.lever.co/abovelending)
3. [linkedin.com](https://www.linkedin.com/company/above-lending)
4. [builtin.com](https://builtin.com/company/above-lending)
5. [indeed.com](https://www.indeed.com/cmp/Above-Lending/reviews)

## Other roles at Above Lending

- [Manager, Client Solutions](https://feeny.ai/job/manager-client-solutions-above-lending-chicago-81rjw8e8vy1n) — Chicago, IL
- [Client Solutions Specialist](https://feeny.ai/job/client-solutions-specialist-above-lending-remote-vpjjjzepystt)
- [Capital Markets Senior Associate](https://feeny.ai/job/capital-markets-senior-associate-above-lending-chicago-81c76sfhpfmb) — Chicago, IL