---
title: 'Customer Care Agent - German Speaker at The Global Talent Co.'
canonical: 'https://feeny.ai/job/customer-care-agent-german-speaker-the-global-talent-co-johannesburg-ph8v7ypatvbm'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Care Agent - German Speaker at The Global Talent Co.

- **Company:** The Global Talent Co.
- **Location:** Johannesburg, South Africa
- **Compensation:** ZAR 22k–ZAR 27k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-01-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/the-global-talent-co/ac672c3f-28c3-4ad4-9add-f71ef53f9c3b/application

**Skills:** German, MS Office

> Serve as the primary point of contact for customers, handling enquiries via email and live chat. Assist with payments, orders, and general questions while collaborating with internal teams to improve service efficiency and patient satisfaction.

## Job description

## CUSTOMER CARE AGENT (GERMAN SPEAKER)

Full-time (40hrs a week), Remote

South Africa

Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network

## ABOUT US:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

## ABOUT THE COMPANY:

Join a fast-growing, innovative healthcare company revolutionising dermatological care! Based in Germany, the company is dedicated to providing personalised and accessible online treatments for various skin concerns. With a strong focus on medical expertise, cutting-edge technology, and outstanding customer experience, they have already helped hundreds of thousands of patients. This is an exciting opportunity to be part of a dynamic team that is shaping the future of digital healthcare!

## ABOUT THE JOB:

As a Customer Care Agent (German Speaker), you will be the first point of contact for customers, ensuring a seamless and supportive experience. Your role will involve responding to enquiries via email and live chat, assisting with payments and orders, and collaborating with various departments to enhance customer satisfaction. This position is vital to maintaining the company's commitment to providing high-quality, patient-centred service while continuously improving customer care processes.

## WHAT YOU'LL DO:

- Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally.
- Assist customers with payments, order processing, and general questions related to their dermatological treatments.
- Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development.
- Support the continuous improvement of customer service processes to enhance efficiency and satisfaction.
- Provide insights and ideas to optimise the customer experience based on feedback and common concerns.

## REQUIREMENTS:

- Fluent in German (spoken and written) with excellent communication skills.
- Strong problem-solving abilities and patience, even in high-pressure situations.
- Ability to work independently and as part of a team in a fast-paced environment.
- Interest in dermatology, healthcare, or beauty is a plus.
- Proficiency in MS Office and adaptability to new digital tools.
- Motivated, detail-oriented, and eager to provide an outstanding customer experience.
- Previous experience in customer service is beneficial, but candidates with a strong willingness to learn are encouraged to apply.

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

## About The Global Talent Co.

## Company Overview
- **One-liner**: The Global Talent Co. connects innovative US and EU tech companies with pre-vetted, AI-powered marketing and tech professionals from Latin America, South Africa, and other global regions, serving as an Employer of Record.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Roman Kirsch (Founder & Investor), Brett Stapper (Co-Founder & Investor)

## Core Business
- Primary industry/industries: Marketing Services, HR Tech, Talent Marketplace
- Target customers: B2B — US and EU tech startups, SaaS companies, consumer businesses, and agencies seeking remote marketing and tech talent
- Mission or purpose statement: "Our mission is to solve this by creating jobs, unlocking opportunities, and building careers that change lives." The company envisions a world where talent is global, intelligent, and unstoppable, aiming to place 3,333 AI-powered marketing professionals into global opportunities by 2027.

## Products & Services
- **Global Talent Marketplace & Employer of Record (EOR)**: A platform that finds, vets, hires, pays, and manages remote professionals. The company acts as the legal employer, handling payroll, compliance, local benefits, taxes, and HR administration in over 30 countries.
- **AI-Powered Matching & Vetting**: An AI-driven system that assesses candidates through automated assessments and manual interviews, connecting companies with the top 1% of talent from a network of 450,000+ pre-vetted professionals.
- **Proprietary AI Training (MIRA AI)**: All marketing professionals hired through the platform receive extensive training in leading AI platforms (ChatGPT, Claude) and work alongside "MIRA AI," the company's proprietary AI-driven marketing assistant, designed to amplify their expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 450,000 pre-vetted professionals in their talent network; 200 total employees (per Built In); 18 employees on LinkedIn (likely core team); 188 active job postings.
- **Notable Investors/Partners**: Not publicly disclosed (appears bootstrapped). Partners include US and EU tech startups.
- **Growth Signals**: High job posting growth (+12.6% monthly, +144.2% quarterly); expanding into new regions (South Africa, Latin America, Europe); strong LinkedIn follower growth (+52.2% yearly); operating in 8 countries.

## Competitive Advantages
- **AI-Centric Model**: Differentiates by explicitly training all marketing talent on AI tools (ChatGPT, Claude) and providing its own proprietary AI assistant (MIRA AI), creating a "next-generation AI-powered marketing workforce."
- **Risk Mitigation for Clients**: Offers a unique "talent guarantee" with unlimited free replacements and 30-day off-boarding notice, reducing hiring risk for startups.
- **Cost Arbitrage**: Clients save 50-70% compared to local US/EU hires while accessing top-tier talent from Latin America and South Africa.
- **Community Building**: Creates in-person and virtual marketing communities in every country of operation, with events, certification courses, and workshops to retain and upskill talent.

## Strategic Focus
- **Scaling the AI-Powered Workforce**: The company's stated ambition is to place 3,333 AI-powered marketing professionals by 2027, signaling a focus on volume and AI integration.
- **Geographic Expansion**: Currently operating in 8 countries (South Africa, Argentina, Colombia, Nigeria, Mexico, Ukraine, Germany, US) with plans to grow further.
- **Deepening the Talent Pool**: Growing the network from 400,000+ to 450,000+ pre-vetted professionals, with a focus on marketing, design, customer success, and finance roles.
- **Product-Led Growth**: Investing in AI-powered matching technology and a seamless EOR platform to reduce friction for both clients and candidates.

## Why Work Here
- **Remote-First Culture**: The company is fully remote with employees across 8 countries and 6+ locations. Offices exist in San Francisco, Mexico, Germany, Romania, South Africa, and Argentina, but the default is remote work.
- **Career Growth & AI Training**: The company heavily invests in upskilling its talent with AI certifications and access to proprietary AI tools, positioning workers for "future-proof" careers.
- **Global Community**: Emphasis on building local communities through in-person events and workshops, providing a sense of belonging for remote workers.
- **Competitive Compensation**: The company promises "the same compensation as your peers" in global tech roles, with a focus on high-impact, higher-paying roles compared to local market rates.
- **High Hiring Activity**: With 188 active job postings and rapid quarterly growth (+144.2%), the company is aggressively hiring, indicating strong momentum and opportunity for internal mobility.

## Sources
1. [globaltalent.co](https://globaltalent.co/about/)
2. [linkedin.com](https://www.linkedin.com/company/the-global-talent-co)
3. [builtin.com](https://builtin.com/company/the-global-talent-co)
4. [globaltalent.co](https://globaltalent.co/how-it-works/)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/the-global-talent-co)

## Other roles at The Global Talent Co.

- [Junior Full Stack Engineer – AI](https://feeny.ai/job/junior-full-stack-engineer-ai-the-global-talent-co-gauteng-6vwmbvw72nsm) — Gauteng, South Africa
- [Senior Full Stack Engineer - AI](https://feeny.ai/job/senior-full-stack-engineer-ai-the-global-talent-co-gauteng-n1q50bcx7mhs) — Gauteng, South Africa
- [Growth & Acquisition Marketing Manager](https://feeny.ai/job/growth-acquisition-marketing-manager-the-global-talent-co-latin-america-m1kqns6y0gey) — Latin America
- [Strategic Client Director (m/w/d)](https://feeny.ai/job/strategic-client-director-m-w-d-the-global-talent-co-germany-zzwra4pxenbd) — Germany
- [Client Director (German-Speaking)](https://feeny.ai/job/client-director-german-speaking-the-global-talent-co-germany-yn8tvwst5nk2) — Germany
- [Recruiter](https://feeny.ai/job/recruiter-the-global-talent-co-johannesburg-s7gzfg5cpg5d) — Johannesburg, South Africa
- [German-Speaking Customer Service Agent](https://feeny.ai/job/german-speaking-customer-service-agent-the-global-talent-co-cape-town-d0qyasn1fnaa) — Cape Town, South Africa
- [Growth & Lead-Ops Operator — Pre-Launch Fintech](https://feeny.ai/job/growth-lead-ops-operator-pre-launch-fintech-the-global-talent-co-latin-america-t4a4rfn9vay8) — Latin America
- [HEAD OF SALES (m/w/d)](https://feeny.ai/job/head-of-sales-m-w-d-the-global-talent-co-germany-vjqktj35wb0k) — Germany
- [Sales Director (German-speaking)](https://feeny.ai/job/sales-director-german-speaking-the-global-talent-co-germany-favk064658y5) — Germany