--- title: 'Customer Care Associate at Brigit' canonical: 'https://feeny.ai/job/customer-care-associate-brigit-new-york-ksj89dxxhnm7' type: 'job' last_seen: '2026-11-10' --- # Customer Care Associate at Brigit - **Company:** Brigit - **Location:** New York, NY - **Compensation:** $50k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.ashbyhq.com/brigit/580914d2-9260-48b0-a4b3-d4b5884c4949/application **Skills:** Zendesk, Jira, Email Support, Live Chat Support > The Customer Care Associate serves as the front line for handling customer interactions via email and live chat, aiming to resolve issues with empathy and escalate complex matters as needed. This role requires managing a high volume of inquiries, creating tickets in Jira, and collaborating with internal teams to ens... ## Job description Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team! Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others: - [Built In's 2026 Best Midsize Companies to Work For in New York City](https://builtin.com/awards/new-york-city/2026/best-midsize-places-to-work#brigit) - [Built In's 2025 Best Places to Work For In New York City](https://builtin.com/awards/new-york-city/2025/best-places-to-work#brigit) - [Built In’s 2024 & 2025 Best Startups to Work For In the U.S.](https://builtin.com/awards/us/2025/best-startup-places-to-work#brigit) - [Built In’s 2023 - 2025 Best Startups to Work For In New York City](https://builtin.com/awards/new-york-city/2025/best-startup-places-to-work#brigit) - [Fast Company’s Most Innovative Companies of 2022](https://www.fastcompany.com/90724459/most-innovative-companies-personal-finance-2022) - [Business Insider’s Most Promising Consumer Startups 2022](https://www.businessinsider.com/most-promising-consumer-tech-startups-of-2022-8#brigit-a-automated-money-lender-5) - [Forbes Fintech 50 2022](https://www.forbes.com/sites/isabelcontreras/2022/06/07/the-future-of-personal-finance-fintech-50-2022/?sh=1fbbd36d5235) ## Role overview As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values. ## What you’ll be doing - Respond to emails and live chats (goal is 200/tickets a day, depending on volume) - Learn and be an expert in all the issues/situations our users need assistance with - Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve - Feel comfortable in escalating tickets as required and follow through to resolution - Acknowledge all feedback given from management regarding QA, attitude, or performance reviews - Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management ## What you have - High School Degree or Bachelor's Degree - Experience working with Zendesk - 2+ years of supporting customers through digital channels, including email and live chat - Passion for helping people and providing incredible customer care - Ability to work in a fast-paced work environment and thrive in ambiguity. - Can handle a large volume of email inquires and solving customer questions in a timely manner - Empathy and problem solving skills - Ability to work independently while remaining highly collaborative with the broader team - Efficient and clear communication skills to resolve difficult customer issues - Strong ability to spot trends or problems and creatively find solutions - Professional response to negative feedback or user interactions Location & Schedule - This is a hybrid role, based out of our NYC office. - Required to be in office 2x a week. Weekend day will be at home - This person will work a Sunday - Thursday schedule. Please note, one weekend day is required. - This role is eligible for overtime hours. Our Benefits & Team - Medical, dental, and vision insurance - Flexible PTO Policy - 401k plan - Paid Parental Leave - Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support - Monthly reimbursements to use against wifi and cell phone bills - Annual reimbursement for Learning & Development - Help hard working Americans build a brighter financial future - A dynamic, flexible and collaborative start-up work environment with a highly talented team The annual base salary for this position is $50,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com. Disclosures: - For information on our data privacy policies, see the [Brigit California Personnel Privacy Policy](https://www.hellobrigit.com/careers/personnel-privacy-policy). - Brigit uses E-Verify for employment authorization. See the E-Verify and Department of Justice websites for more details. ## About Brigit ## Company Overview - **One-liner**: Brigit is a holistic financial health app that helps everyday Americans avoid overdrafts, build credit, save money, and access emergency cash advances. - **Entity Type**: Private (Venture Capital-backed) - **Headquarters**: New York, New York, USA - **Founded**: 2017 - **Founders**: Zuben Mathews and Hamel Kothari ## Core Business - **Primary industry**: Fintech / Consumer Financial Health - **Target customers**: B2C; primarily everyday Americans living paycheck-to-paycheck who need help managing cash flow, avoiding bank fees, and building credit. - **Mission or purpose statement**: "We define our success by yours. With transparent, fair, and simple tools, we help you avoid overdrafts, access cash when you need it, build credit, spend wisely, avoid unfair fees, and start saving more." [hellobrigit.com](https://www.hellobrigit.com/about) ## Products & Services - **Instant Cash Advances**: Provides users with access to cash advances (up to $250) to cover expenses before payday, helping to avoid overdraft fees. No credit check required, no late fees. - **Credit Builder**: A tool that helps users build their credit score through a savings-linked credit builder account. No approval, credit check, or upfront deposit required. - **Credit & Identity Monitoring**: Offers full credit reports, credit monitoring, and up to $1 million in identity theft protection in case of a data breach. - **Financial Insights & Budgeting**: Predicts upcoming low-balance events and alerts users so they can request an advance and avoid overdrafts. Provides tools for budgeting and spending insights. - **Job & Savings Marketplace**: Connects users with jobs, side gigs, and exclusive savings on personal loans and car insurance directly within the app. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company). - **Key Metric**: Over 12 million users; 4.7+ star rating with 562k+ reviews on the App Store and Google Play. [hellobrigit.com](https://www.hellobrigit.com/) - **Notable Investors/Partners**: Not explicitly listed in the provided search results, but the team includes alumni from Amazon, Deutsche Bank, Palantir, and Two Sigma. [hellobrigit.com](https://www.hellobrigit.com/about) - **Growth Signals**: Named to Fast Company’s Most Innovative Companies (2022), Forbes Fintech 50 (2022), Business Insider’s Most Promising Consumer Startups (2022), and Built In's Best Startups to Work For in NYC (2023-2025) and Best Place to Work in NYC (2025). [builtin.com](https://builtin.com/company/brigit) The company has never conducted layoffs. [hellobrigit.com](https://www.hellobrigit.com/careers) ## Competitive Advantages - **Aligned Business Model**: Brigit’s revenue is tied to member success (subscription-based), not hidden fees or predatory lending, creating a strong trust advantage. - **No Layoff History**: In a volatile tech market, Brigit has never conducted layoffs, signaling strong financial discipline and a stable work environment. [hellobrigit.com](https://www.hellobrigit.com/careers) - **High User Trust**: 4.7+ star rating with over 562,000 reviews, indicating strong product-market fit and user satisfaction. [hellobrigit.com](https://www.hellobrigit.com/) - **Comprehensive Financial Toolkit**: Unlike single-purpose fintech apps, Brigit offers a full suite (cash advances, credit building, identity protection, budgeting, job marketplace) in one platform. ## Strategic Focus - **Sustainable Growth**: The company emphasizes a business model aligned with customer success (subscription-based, no hidden fees) over predatory practices, focusing on long-term member retention and financial health outcomes. - **Product Expansion**: Continues to add new features (e.g., job marketplace, savings marketplace) to become a one-stop financial health platform. - **Stability & No Layoffs**: Explicitly prioritizes a stable, secure work environment, having never conducted layoffs even during broader tech industry downturns. [hellobrigit.com](https://www.hellobrigit.com/careers) ## Why Work Here - **Culture & Stability**: Brigit has never conducted layoffs, offering a rare level of job security in the current tech climate. The company emphasizes a "secure environment where you can not only thrive but build a long-term career." [hellobrigit.com](https://www.hellobrigit.com/careers) - **Diversity & Inclusion**: Actively supports 5 Employee Resource Groups (ERGs): Pride, Women+, Thriving Minds (neurodiversity & mental health), Minorities & Underserved, and Families. [hellobrigit.com](https://www.hellobrigit.com/careers) - **Work Policy**: Hybrid workspace based in New York, NY, with a second location in the USA. Employees engage in a combination of remote and on-site work. [builtin.com](https://builtin.com/company/brigit) - **Perks & Benefits**: Top-quality medical, dental, and vision insurance; 401K with a wide range of plans; generous paid time off; paid parental leave; phone/wifi stipend; stocked kitchen and snacks; weekly team lunches. [hellobrigit.com](https://www.hellobrigit.com/careers) - **Engineering Culture**: Tech stack includes TypeScript, React Native, Java, GraphQL, Kubernetes, TensorFlow, and more. The team includes alumni from Amazon, Deutsche Bank, Palantir, and Two Sigma. [builtin.com](https://builtin.com/company/brigit) ## Sources 1. [hellobrigit.com - Careers](https://www.hellobrigit.com/careers) 2. [hellobrigit.com - About Us](https://www.hellobrigit.com/about) 3. [hellobrigit.com - Homepage](https://www.hellobrigit.com/) 4. [builtin.com - Brigit Company Profile](https://builtin.com/company/brigit) 5. [jobs.ashbyhq.com - Brigit Jobs](https://jobs.ashbyhq.com/brigit) ## Other roles at Brigit - [Product Manager - Growth](https://feeny.ai/job/product-manager-growth-brigit-new-york-60x9wa7jadc9) — New York, NY - [CRM Lifecycle Manager](https://feeny.ai/job/crm-lifecycle-manager-brigit-remote-5dhmh822vwr5) - [VP, Head of Partnerships](https://feeny.ai/job/vp-head-of-partnerships-brigit-remote-sw16rkg8bjtb) - [Engineering Manager](https://feeny.ai/job/engineering-manager-brigit-nyc-or-in-3ve3xnegb0y0) — Nyc OR in, United States - [Product Designer II, Growth and Membership](https://feeny.ai/job/product-designer-ii-growth-and-membership-brigit-new-york-6xddgxnwsd94) — New York, NY - [VP, Head of Product](https://feeny.ai/job/vp-head-of-product-brigit-new-york-wdb7h7sfjnj6) — New York, NY - [Senior Data Analyst, Partnerships](https://feeny.ai/job/senior-data-analyst-partnerships-brigit-new-york-ehec7r2f70d8) — New York, NY - [Director of Data Science](https://feeny.ai/job/director-of-data-science-brigit-new-york-vmyshmvxn8ta) — New York, NY - [Director of Data Science](https://feeny.ai/job/director-of-data-science-brigit-san-francisco-ap6xrhqbpr7n) — San Francisco, CA - [Senior Software Engineer - Fullstack, US Remote](https://feeny.ai/job/senior-software-engineer-fullstack-us-remote-brigit-remote-hax1hczwpnyb)