--- title: 'Customer Care Associate - Enterprise (Turkey) at Choco' canonical: 'https://feeny.ai/job/customer-care-associate-enterprise-turkey-choco-london-ynsa7h0y1p7g' type: 'job' last_seen: '2026-09-10' --- # Customer Care Associate - Enterprise (Turkey) at Choco - **Company:** Choco - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/choco/e01f4dc7-5406-496e-b020-07938992402c ## Job description Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. As a Customer Care Associate – Enterprise, you’ll be dedicated to one of our strategic enterprise accounts and play a critical role in delivering an exceptional customer experience. You’ll own the customer experience from the first point of contact, collaborating with the teams across implementation, customer success, and solutions engineering to drive resolution and ensure consistent delivery at enterprise scale. This role combines day-to-day customer support with continuous improvement. You’ll develop a strong understanding of the customer experience, identify patterns and areas of friction, and help shape how we support Choco’s key customers at scale. ## What you'll do - Own day-to-day customer support for a strategic enterprise account across chat, email, and WhatsApp, providing fast, empathetic, and effective resolutions. - Deliver against our service standards, taking responsibility for response and resolution times, SLAs, and customer satisfaction. - Troubleshoot and solve problems, diagnosing issues independently and bringing in the right internal teams when deeper technical or operational support is needed. - Partner with customer success and implementation to deliver against account priorities, coordinate upcoming changes, and resolve recurring customer issues. - Develop a detailed understanding of each account’s users, workflows, and operational context to resolve issues effectively and anticipate support needs. - Turn frontline customer insights into improvements, identifying recurring problems and helping improve our processes, documentation, product, and ways of working. - Contribute to how we scale Customer Care, sharing learnings across our global Care organization and supporting the coaching and coordination of external agents. ## What you bring - 2+ years of experience in Customer Care, Customer Support, Customer Service, or a similar customer-facing role. Experience in B2B, SaaS, tech, or enterprise support is a strong plus. - Full professional proficiency in English and Turkish (C1+). Proficiency in French, German, or Spanish is a plus. - Strong problem-solving skills and attention to detail, with the judgment to diagnose issues, prioritize effectively, and follow them through to resolution. - The ability to operate in a high-volume environment. You can prioritize multiple conversations and requests without compromising the quality of the customer experience. - A genuinely customer-focused mindset. You communicate clearly, stay patient under pressure, adapt quickly, and work well across teams. - Ability to coach and develop external agents, helping them ramp up quickly and consistently meet the quality standards expected for our enterprise customers. ## What you get - Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets. - Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins. - Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end. - In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office). - Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale. If you want to work on real problems, take ownership, and raise the bar, we should talk. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ## About Choco ## Company Overview - **One-liner**: Choco is building the AI infrastructure for the global food system, connecting food distributors, operators, and suppliers on a single intelligent platform to streamline order management, reduce waste, and increase efficiency. - **Entity Type**: Private (Unicorn, Series B2) - **Headquarters**: Berlin, Germany - **Founded**: 2018 - **Founders**: Daniel Ambros and Cristiano Yokom ## Core Business - **Primary industry/industries**: Food Supply Chain / Food Technology - **Target customers**: B2B – restaurants, food distributors, food suppliers, wholesalers - **Mission or purpose statement**: “Enable a sustainable food system” by reducing inefficiencies and food waste across the supply chain ## Products & Services - **Choco Ordering Platform (SaaS)**: Digital order management that replaces phone, fax, and email for restaurants and suppliers; includes inventory tracking, waste monitoring, and cost reporting. - **Choco VoiceAgent (AI Voice Assistant)**: Built in collaboration with OpenAI, replaces voicemail-based ordering with live, AI-powered conversations that check stock, suggest alternatives, and reduce waste. - **Choco Autopilot (AI Agent)**: The first AI agent in food distribution that makes autonomous decisions to optimize order processing and inventory management. - **OrderAgent (AI Order Processing Engine)**: Automates the ingestion and processing of orders from voicemail, email, SMS, and third-party providers, processing 100x more orders per hour than manual methods. - **Sales Rep App**: Mobile tool for distributor sales teams to strengthen customer relationships, view real-time data, and increase revenue. - **ERP Integrations**: Connects seamlessly with over 200 ERP, CRM, and logistics systems (e.g., SAP, Oracle) for end-to-end synchronisation. ## Market Standing - **Valuation/Market Cap**: $1.2 billion (unicorn status achieved, latest valuation as of Series B2 round; estimated range $1–2.5B per Dealroom) – [dealroom.co](https://dealroom.co/companies/choco/) - **Total Funding**: $366.5M across 8 rounds – [linkedin.com](https://www.linkedin.com/company/choco-ai) - **Notable Investors/Partners**: Coatue (lead Series A), G Squared (lead Series B), along with investors from 13+ funds. Strategic partners include OpenAI, DoorDash, Dot Foods, UniPro, Golbon. - **Growth Signals**: Processed over 8.8 million orders in the past year; 500,000 monthly orders; operates in 6 countries (US, UK, Germany, France, Spain, UAE); 186 employees (+10.7% YoY); annual revenue $235M. ## Competitive Advantages - **AI-first approach** with custom models and deep integration across the entire order lifecycle – not just hype but deployed at scale (VoiceAgent, Autopilot). - **Exclusive partnership with OpenAI** gives Choco access to cutting-edge language models for food-industry-specific voice AI. - **Network effects**: Connects 10,000+ suppliers to 15,000+ restaurants, creating a dense two-sided marketplace. - **Deep ERP integrations** with 200+ systems create high switching costs for distributors. - **Sustainability mission** directly addresses the 40% of global food that goes to waste and 10% of global greenhouse gas emissions attributable to food waste – a powerful brand and talent differentiator. ## Strategic Focus - **AI agent expansion**: Scaling Autopilot and VoiceAgent to automate more decision-making across distribution. - **International growth**: Expanding into the Middle East (UAE) and deepening presence in Europe and the US through partnerships (e.g., DoorDash in Germany). - **Distributor-centric platform evolution**: Moving from a restaurant ordering app to a full operating system for food distributors (sales, ecommerce, order management, AI). - **Sustainability**: Using AI to reduce food waste and improve margin transparency, aligning with global climate goals. ## Why Work Here - **Culture**: Driven by the “Chocorian” mindset and values called TOFU: Team, Ownership, Focus, and deep Understanding. Emphasis on “team first”, trust from day one, and ownership of problems end-to-end. - **Remote/Hybrid/Office**: Hybrid model with physical offices in Berlin (HQ), New York, Chicago, Barcelona, Paris, Brussels, London, and more. Collaboration is prioritised over fancy decor; authentic teamwork is the goal. - **Engineering culture**: Modern tech stack (Python, React, GraphQL, AWS, Kubernetes, PostgreSQL, Flutter, etc.); emphasis on cross-functional collaboration and continuous improvement (“1% better every day”). - **Career development**: Dedicated career growth, internal mobility, and a “build together, grow together” philosophy. - **Perks & recognition**: Employer rating 4.0/5 on LinkedIn (219 reviews), with compensation rated 4.0/5 and culture rated 3.9/5. Typical salaries: Executive Assistant ~€60k/yr, Account Executive ~$84k/yr, Implementation Manager ~$92k/yr. - **Impact**: Directly tackle one of the world’s biggest environmental problems (food waste) while modernising an ancient industry. ## Sources 1. [choco.com/us/careers](https://choco.com/us/careers) 2. [choco.com/us/](https://choco.com/us/) 3. [choco.com/us/about](https://choco.com/us/about) 4. [linkedin.com/company/choco-ai](https://www.linkedin.com/company/choco-ai) 5. [dealroom.co/companies/choco/](https://dealroom.co/companies/choco/) ## Other roles at Choco - [Account Executive - France](https://feeny.ai/job/account-executive-france-choco-london-z708z4caqvvg) — London, United Kingdom - [Workplace Operations & Culture Manager](https://feeny.ai/job/workplace-operations-culture-manager-choco-berlin-21p90e6zsnqx) — Berlin, Germany - [Customer Care Associate – (Multilingual)](https://feeny.ai/job/customer-care-associate-multilingual-choco-paris-gcdachkcbm78) — Paris, France - [Head of Revenue Operations](https://feeny.ai/job/head-of-revenue-operations-choco-berlin-dw363363sckt) — Berlin, Germany - [Customer Success Manager (German Speaking)](https://feeny.ai/job/customer-success-manager-german-speaking-choco-london-rgnzp7vwczvp) — London, United Kingdom - [People & Workplace Operations Intern](https://feeny.ai/job/people-workplace-operations-intern-choco-paris-2j0s7t540tsk) — Paris, France - [Senior Software Engineer - Platform](https://feeny.ai/job/senior-software-engineer-platform-choco-berlin-hp59xgkp2b9s) — Berlin, Germany - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-choco-berlin-0yd9xc546y9x) — Berlin, Germany