---
title: 'Customer Care Associate – (Multilingual) at Choco'
canonical: 'https://feeny.ai/job/customer-care-associate-multilingual-choco-paris-gcdachkcbm78'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Care Associate – (Multilingual) at Choco

- **Company:** Choco
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/choco/36a61b36-03dc-46bb-bedf-cf245060d8ce

## Job description

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.

At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise.

## What you’ll do

- Own customer issues from first contact through resolution across French and Spanish-speaking markets
- Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
- Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly
- Make decisions that directly impact customer satisfaction, retention, and order flow continuity
- Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
- Take responsibility for clear escalation and coordination with internal teams when needed
- Collaborate with external support agents and internal teams to maintain high-quality service standards

## What you bring

- 2+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes
- Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations
- Strong judgment in prioritization and real-time problem solving
- Accountability when things go wrong and the drive to resolve issues fully
- Fluency in French, Spanish, and English (C1+ written and spoken)

Working hours This is a customer-facing operational role with fixed coverage requirements. You will work Monday to Friday from 9:00 to 18:00, including a daily upaid lunch break. You must be consistently available during these hours to support customers across both Choco and Goot.

## What you get

- Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
- Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
- Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
- In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
- Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.

If you want to work on real problems, take ownership, and raise the bar, we should talk. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

## About Choco

## Company Overview
- **One-liner**: Choco is building the AI infrastructure for the global food system, connecting food distributors, operators, and suppliers on a single intelligent platform to streamline order management, reduce waste, and increase efficiency.
- **Entity Type**: Private (Unicorn, Series B2)
- **Headquarters**: Berlin, Germany
- **Founded**: 2018
- **Founders**: Daniel Ambros and Cristiano Yokom

## Core Business
- **Primary industry/industries**: Food Supply Chain / Food Technology
- **Target customers**: B2B – restaurants, food distributors, food suppliers, wholesalers
- **Mission or purpose statement**: “Enable a sustainable food system” by reducing inefficiencies and food waste across the supply chain

## Products & Services
- **Choco Ordering Platform (SaaS)**: Digital order management that replaces phone, fax, and email for restaurants and suppliers; includes inventory tracking, waste monitoring, and cost reporting.
- **Choco VoiceAgent (AI Voice Assistant)**: Built in collaboration with OpenAI, replaces voicemail-based ordering with live, AI-powered conversations that check stock, suggest alternatives, and reduce waste.
- **Choco Autopilot (AI Agent)**: The first AI agent in food distribution that makes autonomous decisions to optimize order processing and inventory management.
- **OrderAgent (AI Order Processing Engine)**: Automates the ingestion and processing of orders from voicemail, email, SMS, and third-party providers, processing 100x more orders per hour than manual methods.
- **Sales Rep App**: Mobile tool for distributor sales teams to strengthen customer relationships, view real-time data, and increase revenue.
- **ERP Integrations**: Connects seamlessly with over 200 ERP, CRM, and logistics systems (e.g., SAP, Oracle) for end-to-end synchronisation.

## Market Standing
- **Valuation/Market Cap**: $1.2 billion (unicorn status achieved, latest valuation as of Series B2 round; estimated range $1–2.5B per Dealroom) – [dealroom.co](https://dealroom.co/companies/choco/)
- **Total Funding**: $366.5M across 8 rounds – [linkedin.com](https://www.linkedin.com/company/choco-ai)
- **Notable Investors/Partners**: Coatue (lead Series A), G Squared (lead Series B), along with investors from 13+ funds. Strategic partners include OpenAI, DoorDash, Dot Foods, UniPro, Golbon.
- **Growth Signals**: Processed over 8.8 million orders in the past year; 500,000 monthly orders; operates in 6 countries (US, UK, Germany, France, Spain, UAE); 186 employees (+10.7% YoY); annual revenue $235M.

## Competitive Advantages
- **AI-first approach** with custom models and deep integration across the entire order lifecycle – not just hype but deployed at scale (VoiceAgent, Autopilot).
- **Exclusive partnership with OpenAI** gives Choco access to cutting-edge language models for food-industry-specific voice AI.
- **Network effects**: Connects 10,000+ suppliers to 15,000+ restaurants, creating a dense two-sided marketplace.
- **Deep ERP integrations** with 200+ systems create high switching costs for distributors.
- **Sustainability mission** directly addresses the 40% of global food that goes to waste and 10% of global greenhouse gas emissions attributable to food waste – a powerful brand and talent differentiator.

## Strategic Focus
- **AI agent expansion**: Scaling Autopilot and VoiceAgent to automate more decision-making across distribution.
- **International growth**: Expanding into the Middle East (UAE) and deepening presence in Europe and the US through partnerships (e.g., DoorDash in Germany).
- **Distributor-centric platform evolution**: Moving from a restaurant ordering app to a full operating system for food distributors (sales, ecommerce, order management, AI).
- **Sustainability**: Using AI to reduce food waste and improve margin transparency, aligning with global climate goals.

## Why Work Here
- **Culture**: Driven by the “Chocorian” mindset and values called TOFU: Team, Ownership, Focus, and deep Understanding. Emphasis on “team first”, trust from day one, and ownership of problems end-to-end.
- **Remote/Hybrid/Office**: Hybrid model with physical offices in Berlin (HQ), New York, Chicago, Barcelona, Paris, Brussels, London, and more. Collaboration is prioritised over fancy decor; authentic teamwork is the goal.
- **Engineering culture**: Modern tech stack (Python, React, GraphQL, AWS, Kubernetes, PostgreSQL, Flutter, etc.); emphasis on cross-functional collaboration and continuous improvement (“1% better every day”).
- **Career development**: Dedicated career growth, internal mobility, and a “build together, grow together” philosophy.
- **Perks & recognition**: Employer rating 4.0/5 on LinkedIn (219 reviews), with compensation rated 4.0/5 and culture rated 3.9/5. Typical salaries: Executive Assistant ~€60k/yr, Account Executive ~$84k/yr, Implementation Manager ~$92k/yr.
- **Impact**: Directly tackle one of the world’s biggest environmental problems (food waste) while modernising an ancient industry.

## Sources
1. [choco.com/us/careers](https://choco.com/us/careers)
2. [choco.com/us/](https://choco.com/us/)
3. [choco.com/us/about](https://choco.com/us/about)
4. [linkedin.com/company/choco-ai](https://www.linkedin.com/company/choco-ai)
5. [dealroom.co/companies/choco/](https://dealroom.co/companies/choco/)

## Other roles at Choco

- [Account Executive - France](https://feeny.ai/job/account-executive-france-choco-london-z708z4caqvvg) — London, United Kingdom
- [Workplace Operations & Culture Manager](https://feeny.ai/job/workplace-operations-culture-manager-choco-berlin-21p90e6zsnqx) — Berlin, Germany
- [Customer Care Associate - Enterprise (Turkey)](https://feeny.ai/job/customer-care-associate-enterprise-turkey-choco-london-ynsa7h0y1p7g) — London, United Kingdom
- [Head of Revenue Operations](https://feeny.ai/job/head-of-revenue-operations-choco-berlin-dw363363sckt) — Berlin, Germany
- [Customer Success Manager (German Speaking)](https://feeny.ai/job/customer-success-manager-german-speaking-choco-london-rgnzp7vwczvp) — London, United Kingdom
- [People & Workplace Operations Intern](https://feeny.ai/job/people-workplace-operations-intern-choco-paris-2j0s7t540tsk) — Paris, France
- [Senior Software Engineer - Platform](https://feeny.ai/job/senior-software-engineer-platform-choco-berlin-hp59xgkp2b9s) — Berlin, Germany
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-choco-berlin-0yd9xc546y9x) — Berlin, Germany