--- title: 'Customer Care Officer at Alma' canonical: 'https://feeny.ai/job/customer-care-officer-alma-lille-nord-s26yyvfsdrhc' type: 'job' last_seen: '2026-09-12' --- # Customer Care Officer at Alma - **Company:** Alma - **Location:** Lille Nord, France - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.eu.greenhouse.io/alma31/jobs/4968082101 ## Job description ## About Alma At Alma, we believe that commerce should be balanced and sustainable. Our mission is to put finance back where it belongs: at the service of merchants and consumers. We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly. Today: - 25,000+ active merchants - 10 million consumers served - 4.8/5 on Trustpilot Our team has grown from 2 to more than 350 people and we continue to expand across Europe. ## About the role As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma. You will support users, resolve complex requests and contribute to improving our operational processes. This role is based in Lille, with 2 days of remote work per week. Occasional weekend shifts may be required (approximately twice per quarter). Your main responsibilities will include: Customer & merchant support - Handle complex requests from merchants and consumers via email and phone - Guide users in the use of Alma’s payment solutions - Provide clear and helpful responses while ensuring a high level of customer satisfaction Operations & process management - Manage debt collection actions and follow up on payment delays - Ensure smooth onboarding of new merchants and help them implement the Alma solution - Monitor cases and ensure issues are resolved efficiently Continuous improvement - Identify recurring issues and share insights to improve processes and tools - Contribute to quality reviews and operational improvements - Support the onboarding and training of new team members as the team grows ## About you You would be a great fit if you: - Have strong written and verbal communication skills in French and English - Are customer-oriented, empathetic and solution-driven - Are organized and rigorous in your work - Are autonomous and resourceful when solving problems - Are comfortable working in a fast-growing environment A first experience in customer support, operations or similar roles is a plus. ## Why join Alma - Offices in Paris (10th arrondissement) and Lille – Euratechnologies - Health insurance fully covered for you and your family - Meal vouchers (Swile) - Sustainable mobility package - Choice of laptop (Mac or Windows) - Regular team events and internal talks Recruitment process The process includes: - Introductory interview with Talent Acquisition - Online test - Interview with the Team Lead or Operations Manager - Team fit discussion with members of the Operation teams ## About Alma ## Company Overview - **One-liner**: Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and manage their practices. - **Entity Type**: Private (Acquired) – acquired by Spring Health in January 2026 - **Headquarters**: Brooklyn, New York, United States - **Founded**: 2018 - **Founders**: Not publicly disclosed in available sources ## Core Business - **Primary industry/industries**: Mental Health Care, Health Tech - **Target customers**: B2B (therapists, health plans) and B2C (individuals seeking therapy) - **Mission or purpose statement**: “Simplify access to high-quality, affordable mental health care.” ## Products & Services - **Alma Membership**: A subscription-based platform for therapists that includes lead generation via a personalized matching service and online directory, telemedicine software, billing, scheduling, insurance support, training, and education ([helloalma.com](https://helloalma.com/), [cbinsights.com](https://www.cbinsights.com/company/alma-2)). - **Free Therapist Directory**: A public directory where individuals can search for therapists who accept their insurance, with a typical cost of $20 per session for insured clients ([helloalma.com](https://helloalma.com/)). ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by Spring Health; terms not public) - **Key Metric**: Total funding raised – $220.5M (or $222.03M per CB Insights) across Seed, Series A, B, C, and D rounds ([linkedin.com](https://www.linkedin.com/company/withalma), [cbinsights.com](https://www.cbinsights.com/company/alma-2)) - **Notable Investors/Partners**: Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, Rainfall Ventures, and Spring Health ([greenhouse.io](https://job-boards.greenhouse.io/alma), [linkedin.com](https://www.linkedin.com/company/withalma)) - **Growth Signals**: Network includes over 20,000–24,000 therapists; employees grew ~14.6% YoY to 810; acquired by Spring Health in January 2026 to expand insurance reach and address care continuity ([cbinsights.com](https://www.cbinsights.com/company/alma-2), [linkedin.com](https://www.linkedin.com/company/withalma)); named among Inc.’s Best Workplaces in 2022, 2023, and 2024 ([greenhouse.io](https://job-boards.greenhouse.io/alma)) ## Competitive Advantages - **Insurance network expertise**: Alma’s core value is making it easy for therapists to accept insurance (a notoriously complex process), which differentiates it from many direct-pay-only platforms. - **Integrated platform**: Combines practice management (scheduling, billing, telemedicine) with a consumer-facing directory and insurance reimbursement support, creating a sticky ecosystem for providers. - **Scale and brand**: With 24,000+ therapists and presence in all 50 states, Alma has built a large, trusted network that attracts both providers and patients. - **Acquisition by Spring Health**: Joining forces with a precision mental health leader creates a combined offering that spans the full care continuum, potentially increasing resources and reach ([cbinsights.com](https://www.cbinsights.com/company/alma-2)). ## Strategic Focus - **Integration with Spring Health**: Post-acquisition, Alma is likely focused on integrating its provider network and tools with Spring Health’s employer-facing precision mental health platform to provide seamless care continuity. - **Expanding insurance reach**: Continuing to simplify insurance acceptance for therapists and expanding partnerships with health plans. - **Scaling the provider network**: Growing the directory and membership base to improve access for consumers nationwide. ## Why Work Here - **Mission-driven culture**: Alma’s mission to make mental health care accessible and affordable resonates with employees seeking purpose in their work. - **Remote-first policy**: Most roles are listed as “Remote, Contiguous US,” offering flexibility (evident from job postings on Greenhouse). - **Awards and recognition**: Named an Inc. Best Workplace for three consecutive years (2022–2024), indicating strong employee satisfaction. - **Growth and stability**: Despite recent acquisition, the company continues to hire (8 open positions as of search) and has maintained a ~14.6% YoY headcount increase. The combination with Spring Health may provide additional resources and career development opportunities. - **Engineering and data culture**: Active roles in Data Science, Business Intelligence, Engineering, and Product suggest a data-driven, tech-enabled environment. - **Collaborative environment**: Emphasis on supporting therapists (the “Alma membership”) and a team-oriented approach to solving complex healthcare challenges. ## Sources 1. [helloalma.com](https://helloalma.com/) 2. [job-boards.greenhouse.io/alma](https://job-boards.greenhouse.io/alma) 3. [cbinsights.com](https://www.cbinsights.com/company/alma-2) 4. [linkedin.com/company/withalma](https://www.linkedin.com/company/withalma) ## Other roles at Alma - [Senior Account Manager - French & Spanish Market](https://feeny.ai/job/senior-account-manager-french-spanish-market-alma-paris-sk957heq5dby) — Paris, France - [Revenue Systems Lead](https://feeny.ai/job/revenue-systems-lead-alma-paris-czkvktnq81t8) — Paris, France - [Senior Business Analyst](https://feeny.ai/job/senior-business-analyst-alma-paris-tpdngk0afkf2) — Paris, France - [Account Executive SMB - Italy](https://feeny.ai/job/account-executive-smb-italy-alma-milano-milan-drsv7833833e) — Milano Milan, Italy - [Account Executive SMB - Italy](https://feeny.ai/job/account-executive-smb-italy-alma-milano-milan-a0ex9k2r9b5w) — Milano Milan, Italy - [Senior Software Engineer - E-commerce (PHP)](https://feeny.ai/job/senior-software-engineer-e-commerce-php-alma-paris-jk41pf96ptr2) — Paris, France - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-alma-paris-3gcas9wb7rbv) — Paris, France - [Senior Product Manager - Integrations](https://feeny.ai/job/senior-product-manager-integrations-alma-paris-se56e0hrje9z) — Paris, France - [Account Executive Inbound - SMB](https://feeny.ai/job/account-executive-inbound-smb-alma-paris-41knx7f0cgzj) — Paris, France - [Merchant Risk Officer](https://feeny.ai/job/merchant-risk-officer-alma-lille-nord-4ytgdk3m74rw) — Lille Nord, France