---
title: 'Customer Care Operations Intern (EN & FR Speaker) at MakiPeople'
canonical: 'https://feeny.ai/job/customer-care-operations-intern-en-fr-speaker-makipeople-paris-9y7c36jqc7va'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Care Operations Intern (EN & FR Speaker) at MakiPeople

- **Company:** MakiPeople
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/maki/dc780cf8-a4ed-472a-a084-04cd7717016d

## Job description

Job Description

👥 Customer Care at Maki

At Maki, our Customer Care team is the heartbeat of our customer experience helping recruiters and candidates navigate their journey with us. As the first point of contact, you'll play a key role in building trusting relationships between Maki and our clients. You'll be joining Solène and Roisin, along with our outsourced agents, to provide exceptional support and ensure a seamless experience for our users.

🚀 What you'll do

No two days will be the same! Your responsibilities will include:

- Problem-solving with empathy – Address the most complex customer and candidate tickets that have been escalated from our outsourcing provider.
- Optimising customer support – Analyse customer interaction data to identify trends, insights, and opportunities for service improvement, with strong Excel skills to support the Care team in delivering exceptional support experiences.
- Creating support materials - Write and refine Help Centre articles that reflect our brand’s tone of voice clear, friendly, and helpful making sure our recruiters and candidates feel supported and empowered at every step of their journey.
- Engaging with teams - Stay on the ball through communicating daily with other teams in the company as well as external collaborators, such as our outsourcing provider.

Beyond day-to-day tasks, you will be asked to contribute to the future of MakiPeople in this AI-era and work on building and deploying AI-driven customer support agents.

What we are looking for ?

✅ Must-haves

- Strong passion for AI and HR tech
- Strong analytical mindset – able to interpret data and make strategic decisions
- Proactive & innovative – excited to tackle challenges with creative solutions
- Exceptional customer service & communication skills – able to build strong relationships
- Excellent writing skills
- Proficiency with Google Sheets and/or Excel
- Ability to thrive in a fast-paced environment
- Either native French or English speaker; and C1 proficiency in French or English too.

🌟 Nice-to-haves

- Experience working with AI-driven tools
- Fluency in additional languages
- Experience with our tools: Intercom, Slack and Notion

A note on diversity @MakiPeople “Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

🌱 Your progression with us

- Make a Real Impact: As part of our small, dynamic team, your contributions will have a direct and visible impact on the company’s success. Your work truly matters here.
- Unlock Career Growth: With plenty of learning and development opportunities, this is your chance to grow your career in autonomy, problem-solving, process design, innovation, and client management.
- Ambitious Futures Welcome: We value ambition and are excited to support your journey toward more senior roles as you grow and as new opportunities emerge within the company.
- Shape Your Path: We are committed to supporting your career evolution, offering flexible “transversal” mobility opportunities tailored to your aspirations and goals within the organisation.

-

💝 Your benefits

- 🤩 A competitive intern salary
- 📍 A flexible working policy (hybrid, full-remote (if permitted by school))
- 🍽️ A lunch card with a dedicated monthly budget
- 👨‍👩‍👧‍👧 Team socials (weekly lunch & drinks, quarterly MakiDays)
- 🏠 Morning offices located in Silicon IX, if based in Paris
- 👪 A supportive working environment

✨ Join us at Maki

Our vision 🔭 Give human resources more-than-human powers.

## Our mission 🎯

Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential.

## Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

- Play to Win - Our ambition is limitless. We relentlessly aim for the top, pushing forward to be number one.
- Push the Boundaries - Innovation drives us. We adapt, evolve, and set new standards to redefine whatʼs possible.
- Trust is Earned - Trust is our foundation. We hold ourselves to the highest standards of transparency, security, and responsibility.
- Embrace Intensity - Speed and precision define our approach. We execute with urgency, focus, and purpose to create immediate, tangible impact.
- Stronger together - We succeed as one. Collaboration, shared purpose, and collective ownership are at the heart of our progress.

What's next ?

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step. Step 1: An assessment on Maki (~20mins) 💡 This is to answer some preliminary admin questions and some activities to test your skills for this role. Step 2: An interview with Roisin (~30mins) 🤝🏼 If we believe you may be a good match, we’ll arrange a first call (in English) with Chloe, your hiring manager to cover: your experience, your vision of the role and your interest in joining us. Step 3: An interview with Solène (~30mins) 👀 This interview (in French) with Solène will give you the opportunity to express your motivations further, let your skills shine and ask any last questions you might have about the the team, company or role! Step 4: A take home case study You will be asked to write a Help Centre article, carry out a short data analysis and do a French language test. Step 5 : Your offer 💌

## About MakiPeople

## Company Overview
- **One-liner**: MakiPeople provides an AI-powered hiring platform that uses intelligent agents to automate candidate screening, assessment, and hiring decisions, reducing bias and saving recruiter time.
- **Entity Type**: Private (Seed + Series A funded)
- **Headquarters**: New York City, United States (with a significant office in Paris, France)
- **Founded**: 2021
- **Founders**: Maxime Legardez-Coquin (CEO), Paul-Louis Caylar (COO), Benjamin Chino (CPO)

## Core Business
- **Primary industries**: HR technology, AI recruiting, talent acquisition
- **Target customers**: B2B; enterprise organizations (e.g., H&M, Capgemini, BNP Paribas, Amazon, Nestlé, Sephora) and staffing firms / RPOs
- **Mission or purpose statement**: “Give human resources more-than-human powers” – building AI agents that liberate HR teams, advance organizations, and expand human potential.

## Products & Services
- **Mochi** – AI conversational screening agent that replaces manual recruiter phone screens. Conducts branded voice or web interviews to check eligibility, motivation, and language skills.
- **Shiro** – Skills assessment agent that delivers short, science-based tests (cognitive, behavioral, technical) early in the funnel to replace subjective CV screening.
- **Ken** – Deep assessment agent for late‑funnel, high‑stakes hires (case studies, coding challenges, leadership scenarios). Available as an add‑on to Shiro.
- **Kumi** – Scheduling agent that integrates with Google and Outlook calendars for candidate self‑booking, reducing no‑shows.
- **Riku** (early access) – Internal mobility and talent development agent that maps employee skills, suggests career paths, and supports upskilling.
- **Interview Co‑pilot** – Live interview structuring with transcript, structured notes, and scoring against competencies set during intake.
- **Intake** – JD‑to‑structured hiring journey module that produces a live pipeline in 30 minutes without engineering tickets.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $39,143,444 (Seed $12.4M in Nov 2021 led by Founders Future; Series A $26.8M in Jan 2025 led by Blossom Capital)
- **Notable Investors/Partners**: Founders Future, Blossom Capital; customers include H&M, PwC, Amazon, Nestlé, Sephora, Capgemini, BNP Paribas
- **Growth Signals**: 91 employees (+34.1% YoY); operates in 10 countries; helped H&M save 250,000 recruiter hours, reduce time‑to‑hire by 4x, and cut turnover by 22% (delivering $85M ROI); candidate satisfaction consistently above 99% positive; 90% automation achieved for some clients.

## Competitive Advantages
- **AI agents that work on top of existing ATS** – No rip‑and‑replace; integrates with current systems, syncing data from ATS, HRIS, and other tools.
- **Bias‑mitigation built in** – Fairness controls, structured methods, and external audits limit unwanted bias; explainable scoring and audit trails make decisions defensible to legal and compliance.
- **Science‑grade assessments** – Models validated against actual performance data, proven correlation to job performance, and independent audits.
- **End‑to‑end automation** – From intake to hire recommendation, covering screening, assessment, interviewing, and scheduling, all in one platform.

## Strategic Focus
- **Expanding AI agents for HR** – Riku (internal mobility) signals a move beyond hiring into talent management and upskilling.
- **Staffing firm transformation** – Helping staffing and RPO firms deliver lower‑cost, higher‑quality services at scale.
- **Global scaling** – Already operating in 10 countries with offices in New York, Paris, London, and others; hiring across sales, engineering, and customer success.

## Why Work Here
- **Culture highlights**: Values include “Limitless ambition,” “Embrace intensity,” “Play to win,” “Stronger together,” and “Push the boundaries.” The company emphasizes speed, precision, and data‑driven decision‑making.
- **Remote/hybrid/office policy**: Hybrid model – some roles are hybrid (e.g., BDR Manager, Software Engineer), others are in‑office or onsite. Offices in New York, Paris, and other locations.
- **Notable perks**: Not explicitly detailed, but the team emphasizes impact, growth, and working with top‑tier clients. Engineering culture is deeply AI‑focused, with roles like AI Scientist, Software Engineer, and Head of Science.
- **Open roles**: 16 active job postings (as of mid‑2025) including AI Scientist, Software Engineer, Enterprise Account Executive, Growth Marketing Associate, Customer Success Manager, and Implementation roles.

## Sources
1. [makipeople.com](https://www.makipeople.com/)
2. [linkedin.com](https://www.linkedin.com/company/makipeople)
3. [builtin.com](https://builtin.com/company/makipeople)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/maki)

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- [Security Engineer - Final year Intern](https://feeny.ai/job/security-engineer-final-year-intern-makipeople-paris-4t4m63r3pn4y) — Paris, France
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