---
title: 'Customer Care Representative (English & German Speaking/UK Based) - FTC at Ruggable'
canonical: 'https://feeny.ai/job/customer-care-representative-english-german-speaking-uk-based-ftc-ruggable-tx0jwxxy9prr'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Care Representative (English & German Speaking/UK Based) - FTC at Ruggable

- **Company:** Ruggable
- **Location:** London, United Kingdom
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/ruggable/jobs/8015769003

## Job description

About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

Job Summary:

Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams.

What You’ll Do:

- Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
- Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
- Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products
- Communicate with management to escalate problems and recommend resolutions to better our consumer experience
- Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

What You’ll Need to Have:

Required:

- Fluency in German and English
- Physically based in the UK for the full length of contract
- Excellent written and verbal communication
- Passionate about helping others and finding solutions
- Ability to resolve inbound inquiries across channels with high empathy and customer engagement
- Ability to summarize and escalate issues quickly and concisely
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
- Must be a team player
- Self starter and multi-tasker, while remaining responsible and detail-oriented
- Willingness to work between flexible shift schedules to support live channels as needed

Preferred:

- Experience working in omnichannel CPG organizations
- Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large
- Trilingual (English, German, French)

Details:

- Monday - Friday, 8:00 am - 5:00 pm BST
- ~1 year fixed term contract, remote (required to be based in the UK)
- £ 28,000 base salary

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents [linked here.](https://ruggable.com/pages/ccpa-candidates)

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

## About Ruggable

## Company Overview
- **One-liner**: Ruggable designs and manufactures machine‑washable, stain‑resistant area rugs using a patented two‑piece system that separates the rug cover from the pad.
- **Entity Type**: Private (venture‑backed; seed‑stage funding rounds raised in 2017 and 2018)
- **Headquarters**: Gardena, California, United States
- **Founded**: 2017 (note: one source lists 2010, but the majority of recent data and the company’s own story indicate 2017)
- **Founders**: Jeneva Bell

## Core Business
- **Primary industries**: Retail / Consumer home goods, e‑commerce
- **Target customers**: B2C – homeowners, young families, pet owners, and busy individuals who value style and easy maintenance
- **Mission / purpose**: To create beautiful, clean spaces by offering rugs that can be washed at home – “where life comes first”

## Products & Services
- **Ruggable 2‑Piece Rug System**: The core product – a washable rug cover that attaches to a non‑slip rug pad via a patented two‑piece design. Available in a wide range of sizes, patterns, and collaborations with designers and brands. Type: Consumer durable / home textile.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at approximately $23 million (source: Growjo/LinkedIn data). Total funding – two seed rounds (2017 and 2018) with undisclosed amounts.
- **Notable Investors / Partners**: Specific investor names are not listed in available sources; described as “venture‑backed.” Brand collaborations include partnerships with various designers and licensed brands.
- **Growth Signals**: 
  - Operates in 9 countries (US, Canada, UK, Germany, Austria, Australia, France, Netherlands, Scandinavia)
  - Appointed Nicole Otto as CEO in February 2025
  - Employs ~250 people with offices in 7 US locations and international hubs
  - Expanding product range beyond rugs into other washable home textiles

## Competitive Advantages
- **Patented two‑piece system**: The washable cover + pad design is protected and differentiates the product from traditional rugs.
- **Stain‑resistant and machine‑washable**: Addresses a clear pain point for pet owners, parents, and anyone wanting easy‑care rugs.
- **Design‑forward yet functional**: Collaborations with well‑known brands and designers provide style credibility alongside performance.
- **Direct‑to‑consumer model**: Strong brand and online sales channel reduce retail dependency.

## Strategic Focus
- **Product innovation**: Continuously improving rug construction and expanding into other washable home goods.
- **Global expansion**: Already in 9 countries, with further international growth likely.
- **Operational efficiency**: Recent hires in supply chain, manufacturing, and infrastructure roles indicate a focus on scaling operations.
- **Brand and marketing**: Investment in lifecycle marketing and creative content suggests continued brand building and customer retention.

## Why Work Here
- **Culture**: Values include “One Team, One Dream,” “Be Fierce,” “Customer First,” “Take Ownership” – promote transparency, accountability, and a relentless customer focus.
- **Work model**: Hybrid – employees work a combination of remote and on‑site. Offices in Gardena (HQ), Chicago, Charlotte, Los Angeles, London, Birmingham, Melbourne, and Vaughan.
- **Compensation & benefits**: Listed salaries range from $40/hr for contract roles to director‑level $133k/yr. Employee reviews on Indeed give a 3.0/5.0 overall rating, with work‑life balance at 3.2, but work wellbeing scored “low” (64/100) – partially due to perceived stress levels.
- **Engineering & tech**: Uses JIRA and other modern tools; team size ~30 in technical roles. Several senior engineering and infrastructure positions are open.
- **Notable**: The company has experienced some senior‑level departures in 2026, but also brought in a new CEO and continues to hire for critical roles.

## Sources
1. [Ruggable Careers Page](https://ruggable.com/pages/careers)
2. [Ruggable About Us](https://ruggable.com/pages/about-us)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/ruggable)
4. [Built In Company Profile](https://builtin.com/company/ruggable)
5. [Indeed Company Page](https://www.indeed.com/cmp/Ruggable)

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