---
title: 'Customer Care Representative at HP Hood'
canonical: 'https://feeny.ai/job/customer-care-representative-hp-hood-remote-fqaj3hf2r03a'
type: 'job'
last_seen: '2026-11-10'
---

# Customer Care Representative at HP Hood

- **Company:** HP Hood
- **Location:** Remote
- **Compensation:** $23–$28/hr
- **Work type:** remote
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/hoodhp/jobs/5477418008

## Job description

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more.

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.

Job Summary:

The Customer Care Representative will ensure professionalism and order accuracy. Meeting deadlines and upselling, ensuring customer communication and satisfaction to both internal and external customers. Working as a liaison to Sales, Distribution, Production and the warehouse.

Essential Duties and Responsibilities:

- Develop, maintain and promote pleasant and professional relationships with all internal and external customers.
- Contact each account to obtain orders for delivery. Continuously ensure that all customers are being called on a timely manner and that all deadlines are met.
- Meet call quota calls daily balance, extract, specials, potentials, complaints with minimal errors
- Maintain accurate customer files with deliveries, telephone numbers and time of calls.
- Supply sales, Shipping, marketing, production and distribution with pertinent and accurate information concerning customer activity (sales, special events, large orders etc.) • Process orders via various entry methods (i.e. via fax, via internet)
- Knowledge of product line in all locations, communicate out of stocks
- Arrange for proper handling of all customer requests and complaints (special deliveries, off-day deliveries, etc)
- Must be accurate in keypunching orders and concentration to ensure proper load dates and delivery dates are used.
- Introduce new product when they are added to the line ensure accounts order accordingly for holidays, snow storms and closings.
- Must have the ability to Up-Sell items to new and established customers.
- Proactively reach out to customers when routes are delayed
- Serve as liaison for locations

Education and Experience:

- High school diploma or the equivalent required.
- At least 1 Year Customer Service experience Skills and Competencies:
- Ability to communication effectively
- Strong computer skills with experience in MS Outlook, Word and Excel.
- Must be able enter data with accuracy.
- Must be organized with great attention to detail
- Proven ability to take initiative

Exact compensation may vary based on skills, experience and location.

The pay range for this position is $23—$28 USD

Ready to join us? Apply directly on our [Company Careers Page](https://hood.com/careers)

HP Hood is an Equal Opportunity Employer

Female/Minority/Veteran/Disabled

"VERVRAA Federal Contractor"

[Privacy Policy](https://hood.com/privacy-policy)

[CCPA](https://hood.com/-/media/Project/HoodCom/PDFs/HP-HOOD-LLC-CA-CCPA-EMPLOYEE-PRIVACY-NOTICE-DECEMBER-2025.pdf)

For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Employment is subject to verification of an applicant’s identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time.

## About HP Hood

## Company Overview
- **One-liner**: HP Hood is one of the largest dairy processors in the United States, producing and distributing a wide range of dairy products including milk, ice cream, cottage cheese, sour cream, and cream under its own and licensed brands.
- **Entity Type**: Private (family-owned by the Kaneb Family)
- **Headquarters**: Lynnfield, Massachusetts, United States
- **Founded**: 1846
- **Founders**: Harvey Perley Hood

## Core Business
- **Primary industry**: Food and Beverage Manufacturing (Dairy)
- **Target customers**: B2B (grocery retailers, food service distributors) and B2C (consumers)
- **Mission or purpose statement**: The company emphasizes a commitment to quality, community, and innovation. Their founder's pledge is that "good enough never was," and they focus on providing fresh, premium-quality dairy products while supporting the communities where they operate.

## Products & Services
- **Hood® Brand**: A full line of fluid milk, ice cream, cottage cheese, sour cream, cream, and other dairy products; the number-one dairy brand in New England.
- **Heluva Good!®**: A brand of dips, cheeses, and sour cream with a national presence.
- **LACTAID® Brand dairy products**: Licensed lactose-free milk, ice cream, and cottage cheese.
- **Blue Diamond Almond Breeze®**: Licensed almond milk and dairy-alternative products.
- **Other licensed and regional brands**: The company also produces and distributes other licensed products.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company). HP Hood was listed at #169 on the Forbes "America's Largest Private Companies" list for 2025.
- **Key Metric**: Annual Revenue of approximately $2.1 billion (per LinkedIn estimate) to over $3 billion (per Forbes and company statements).
- **Notable Investors/Partners**: The Kaneb Family (owners). Key partners include license holders like Lactaid and Blue Diamond, and major retail and food service customers across the U.S.
- **Growth Signals**: The company has 12 manufacturing plants across the United States and is a top dairy brand in New England. Recent funding of $350,000 (grant) from the Northeast Dairy Business Innovation Center in 2024.

## Competitive Advantages
- **Heritage and Brand Trust**: Over 175 years of history and a deeply trusted brand name, especially in New England.
- **Scale and Distribution**: One of the largest dairy processors in the country with a national footprint and 17 office/manufacturing locations.
- **Licensing Portfolio**: Exclusive rights to produce and distribute major national brands like LACTAID® and Blue Diamond Almond Breeze®, providing a diversified revenue stream.
- **Vertical Integration**: Owns a research and development operation, allowing for product innovation and quality control.
- **Private Ownership**: Family-owned structure allows for long-term strategic planning without quarterly earnings pressure.

## Strategic Focus
- **Innovation**: Continuously developing new products and packaging, such as the LightBlock Bottle® and bold cottage cheese flavors.
- **Sustainability**: Committed to environmental responsibility and sustainable practices across operations.
- **Community Engagement**: Partnering with organizations that support children and families to promote healthy, active lifestyles.
- **Operational Excellence**: Focus on quality, safety, and efficiency across its 12 manufacturing plants.

## Why Work Here
- **Culture**: Emphasizes core values of Quality, Integrity, Community, Innovation, Results, and Collaboration. The company describes a "family-oriented" and team-focused environment.
- **Remote/Hybrid/Office Policy**: Mixed model. Many manufacturing, distribution, and corporate roles are on-site. Some corporate and sales roles (e.g., Director of Human Resources, Technical Sanitation Specialist) are listed as remote. The company has two main office locations (Lynnfield, MA, and Portland, ME) and numerous plant locations.
- **Notable Perks and Development**: Offers a range of training and development programs to support employee growth. The company highlights its Total Rewards package (benefits, compensation).
- **Workforce**: Approximately 3,400 employees (per Forbes/company statements) or 908 on LinkedIn (likely a smaller subset of active profiles). The company has seen steady headcount growth (+3.8% YoY) and has 77 active job postings.
- **Engineering/Technical Roles**: Positions available in food safety, quality, process engineering, SAP integration, and project management. The company has its own R&D operation.

## Sources
1. [hood.com (Careers Page)](https://job-boards.greenhouse.io/hoodhp)
2. [hood.com (Our Story)](https://hood.com/our-story)
3. [LinkedIn (HP Hood Company Page)](https://www.linkedin.com/company/hp-hood)
4. [Built In (HP Hood LLC Careers, Perks + Culture)](https://builtin.com/company/hp-hood-llc)

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