---
title: 'Customer Care Resolution Associate at 3 Day Blinds (Corporate)'
canonical: 'https://feeny.ai/job/customer-care-resolution-associate-3-day-blinds-corporate-dallas-tx-rzg3pdx8x89p'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Care Resolution Associate at 3 Day Blinds (Corporate)

- **Company:** 3 Day Blinds (Corporate)
- **Location:** Dallas TX, United States
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/3dayblindscorporate/jobs/7983969003

## Job description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

As a Customer Care Resolution Associate, you will ensure both internal and external customers receive the superior experience that our company is committed to delivering by anticipating their needs and exceeding their expectations. You will leverage your superior product and process knowledge to resolve incoming inquiries and requests quickly and efficiently. A successful Resolution Associate is able to skillfully operate within established parameters but has the confidence to think outside the box to present creative and effective solutions. Above all, they remain empathetic and focused on a successful outcome – regardless of how challenging the situation is that they are in.

## What you'll do

- Provide high caliber support to our sales team of Design Consultants and Installers.
- Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
- Provide valuable insight to improving overall client experience through constant feedback.
- Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
- Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
- Delight the client by exceeding expectations with their window covering needs

## Who you are

- Able to identify and execute resolution on a variety of customer service issues in a prompt manner
- Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
- A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
- Adaptable to change, with an ability to learn new skills and retain information
- Team-oriented with a positive outlook and willingness to go above and beyond
- An exceptional written and verbal communicator
- Detail-oriented, flexible, and able to multitask in a fast paced environment
- Focused on providing exceptional service to both internal and external customers
- Comfortable with computers, with an ability to navigate multiple systems at once
- High school diploma or equivalent work experience
- Ability to work full-time, five days a week with one of those days on Saturday (mandatory)
- Experience in a Customer Service based role
- Strong communication skills
- Proficient in Microsoft Office technology
- Experience in a call center environment is preferred

What's in it for you?

- Hourly rate range: $18.00 - $19.50
- In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
- We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
- We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
- Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
- This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

#LI-office

## #LI-VD1

By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use

## About 3 Day Blinds (Corporate)

## Company Overview
- **One-liner**: 3 Day Blinds is a national manufacturer and retailer of custom window coverings, offering blinds, shades, shutters, and drapery for homes and businesses.
- **Entity Type**: Private (acquired by Hunter Douglas in 2019)
- **Headquarters**: Irvine, California, United States
- **Founded**: 1978
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Custom window coverings (manufacturing and retail)
- **Target customers**: B2C (homeowners) and B2B (businesses); serves residential and commercial clients across the United States
- **Mission or purpose**: “Delighting our customers” by providing high-quality, custom-made products with friendly, personalized service from local experts; making it easy to love your windows again.

## Products & Services
- **Custom Blinds**: Including wood blinds, faux wood blinds, vertical blinds, mini blinds, and vinyl blinds.
- **Shades**: Cellular shades, roller shades, Roman shades, woven wood shades, pleated shades, and soft Roman shades.
- **Shutters**: Norman Shutters (partner brand).
- **Drapery & Curtains**: Curtains, draperies, and soft treatments.
- **Motorization & Home Automation**: Motorized blinds and shades, partnered with Somfy.
- **Services**: Free in-home design consultation, professional measuring and installation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company; acquired by Hunter Douglas in 2019 for an undisclosed amount)
- **Key Metric**: Annual Revenue: USD 100,000,000 – 500,000,000 (source: LinkedIn)
- **Notable Investors/Partners**: Hunter Douglas (parent company), Somfy (motorization partner), Norman Shutters (product partner)
- **Growth Signals**:
  - Headcount: 461 employees (+3.0% YoY growth)
  - Active job postings: 56 (yearly job posting growth +14.3%)
  - LinkedIn followers: 17,746 (+28.6% yearly growth)
  - Over 45 years in business with a strong national presence

## Competitive Advantages
- **Fast turnaround**: Historically known for manufacturing mini-blinds in three days; still offers quick delivery on many products.
- **Custom manufacturing**: Company-owned factory allows for custom sizing and a wide variety of styles.
- **Full-service experience**: Free design consultation, professional measurement, and installation – a seamless end-to-end process.
- **Part of Hunter Douglas**: Access to a global leader’s resources, technology, and supply chain.

## Strategic Focus
- Expanding product lines (motorization, home automation, soft treatments)
- Growing the sales force through a Sales Leadership Development Program
- Enhancing digital presence (marketing web developer roles, data-driven decision making)
- Continued national expansion and customer base growth

## Why Work Here
- **Culture**: “Maximum collaboration,” high accountability, data-driven decisions, and a meritocracy where results are rewarded. Employees describe a fast-paced environment with opportunities for growth.
- **Work model**: Corporate roles are based in Irvine, CA; sales roles offer flexible schedules and location independence (field-based Design Consultants).
- **Perks & Compensation**: Competitive total compensation packages; sales roles offer uncapped earning potential tied to customer satisfaction.
- **Engineering/Corporate culture**: Emphasis on continuous improvement, cross-functional teamwork, and ownership of results. Roles include HR, marketing, sales, customer care, and operations.

## Sources
1. [Greenhouse Jobs Page](http://job-boards.greenhouse.io/3dayblindscorporate)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/3-day-blinds)
3. [3 Day Blinds About Us](https://www.3dayblinds.com/about-us)
4. [3 Day Blinds Careers](https://www.3dayblinds.com/careers)
5. [3 Day Blinds Corporate Careers](https://www.3dayblinds.com/careers/corporate-careers)

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