---
title: 'Customer Care Specialist B2C at Swile'
canonical: 'https://feeny.ai/job/customer-care-specialist-b2c-swile-montpellier-cj4ff9nebpys'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Care Specialist B2C at Swile

- **Company:** Swile
- **Location:** Montpellier, France
- **Work type:** onsite
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/swile/f62b599e-a03f-46aa-929f-11d5e392b476

## Job description

Swile est une worktech lancée en 2018, présente en France et au Brésil, et co-leader des avantages salariés.

Nous proposons une super-app et une smart-card qui regroupent titres-restaurant, cadeaux, mobilité durable et voyages d’affaires, pour une expérience employé moderne et unifiée. Notre ambition : réinventer le monde du travail en alignant les intérêts des salariés et des entreprises, pour plus d’engagement et d’épanouissement.

☀️ Tes futures missions : Voici une liste non exhaustive des missions qui seront les tiennes :

- Apporter une solution aux demandes complexes de nos clients via nos canaux de contact traditionnels : téléphone, messaging, mail, sur l'ensemble des produits Swile,
- Être garant.e de l'expérience utilisateur en se faisant porte-parole de nos clients auprès de différentes équipes internes,
- Participer à l'amélioration continue de nos process / produits en apportant ta pierre à l'édifice : tu l'auras compris, toutes les idées sont bonnes à prendre !
- Contribuer au suivi de la satisfaction client (NPS, CSAT, feedback) et à l’amélioration continue de la qualité de service,

✨ Ce à quoi il faut s'attendre sur les 3 premiers mois : Les attentes (1 mois)

- Formation théorique sur tous les produits de façon progressive,
- Formation pratique sur des tickets Lvl 1 (Braga),
- Acculturation à ton poste, ton équipe, les outils, les produits Swile,
- Accompagnement qualité.

Les attentes (3 mois)

- Montée en compétence progressive appuyée sur des KPI's précis,
- Tickets Lvl 2 uniquement,
- Être autonome sur tout type de problématique
- Identifier les bons interlocuteurs internes,
- Bonne intégration dans l'équipe.

🤝 C'est un match si :

- Tu as une aisance relationnelle naturelle et aime être force de proposition,
- Tu es curieux.euse, empathique et proactif.ve : tu aimes résoudre des problèmes avant qu'ils ne surviennent !
- Tu as une compréhension à minima écrite de l'anglais,
- Tu adores travailler en équipe et aimes réfléchir à des solutions intelligentes pour faciliter le quotidien.
- Tu fais preuve d'autonomie et a un fort esprit d'équipe,
- Tu sais garder ton sang-froid, gérer ton stress et rester positif.ve même dans les situations complexes,
- Tu es à l'aise avec les outils digitaux (CRM, plateformes de support) ou tu as envie de les découvrir rapidement.
- Un.e futur swiler responsable : tu partages nos engagements en faveur de l'environnement, de la diversité, de l'équité et l'inclusion et tu es prêt.e à œuvrer au quotidien pour une performance individuelle et collective.

🔮 Durant ton process, tu rencontreras :

- Agathe, team recrutement (30')
- Estelle, ta future manager (30'/45')
- 2 swilers pour un business case en live et un échange (1h30)
- Final round avec Kévin, Directeur du pole

## About Swile

## Company Overview
- **One-liner**: Swile is a French worktech company that provides an all-in-one employee benefits platform through a smart card and mobile app designed to simplify and digitize salary-linked benefits like meal vouchers, gift cards, mobility, and culture checks.
- **Entity Type**: Private (Unicorn, achieved profitability)
- **Headquarters**: Montpellier, France
- **Founded**: 2018
- **Founders**: Loïc Soubeyrand

## Core Business
- **Primary industry/industries**: Worktech (Employee Benefits, Fintech, HR Tech)
- **Target customers**: B2B, serving companies of all sizes (from SMBs to large enterprises) in France and Brazil, including clients like Carrefour, Le Monde, JCDecaux, PSG, Airbnb, Spotify, and TikTok.
- **Mission or purpose statement**: To reinforce employee engagement and spread smiles at work by offering a unified, personalized, and modern experience that meets everyone's needs.

## Products & Services
- **[Swile Card]**: A physical and digital smart card that consolidates all employee salary benefits (meal vouchers, gift cards, mobility allowances, culture checks) into a single payment method. Backed by proprietary "Smartcard" technology.
- **[Swile App]**: A mobile application that allows employees to manage their benefits, view transactions, and personalize their experience. High user ratings (4.7/5 on Google Play, 4.7/5 on Trustpilot, NPS of +65).

## Market Standing
- **Valuation/Market Cap**: Achieved unicorn status (valuation over €1 billion). Recent valuation not publicly disclosed as a private company.
- **Key Metric**: Achieved centaur status (over €100 million in annual recurring revenue) following the acquisition of Bimpli in December 2022. The company is now profitable.
- **Notable Investors/Partners**: Raised multiple funding rounds from leading investors (specific names not detailed in the provided sources, but described as "first-rank investors").
- **Growth Signals**: 
  - 1 out of every 3 meal voucher card transactions in France is made with a Swile card.
  - Successful acquisition and integration of Bimpli, pushing ARR over €100M and enabling profitability.
  - Expansion into the Brazilian market.

## Competitive Advantages
- **Proprietary Smartcard Technology**: An exclusive innovation that powers the unified benefits experience.
- **Unified Platform**: Swile aggregates all common employee benefits (meal, gift, mobility, culture) into one card and app, simplifying administration for companies and usage for employees.
- **Strong Brand and Trust**: Very high user ratings across app stores and review platforms, indicating high employee satisfaction.
- **Market Leadership in France**: Dominant position in the French meal voucher market with significant market share.

## Strategic Focus
- **International Expansion**: Operating in both France and Brazil, with ambitions to grow further.
- **Product Ecosystem Expansion**: Continuing to enhance the unified platform with new features and benefits categories.
- **Profitability and Sustainable Growth**: Having reached profitability, the focus is on maintaining healthy financials while scaling.
- **Responsible Business (RSE)**: Pursuing B Corp certification, committed to the Science-Based Target Initiative (SBTi), and holding an Ecovadis Silver Medal. Their strategy "Sustainable Swile 2025" drives environmental and social impact.

## Why Work Here
- **Culture**: Described as both "profoundly benevolent and extremely demanding," valuing autonomy and initiative-taking. Core values include "We are team players," "We are doers," "We move fast," "We are ambassadors," and "We stay hungry."
- **Remote/Hybrid Policy**: The company has both on-site roles (e.g., São Paulo) and roles with remote potential. Specific policy details would depend on the role and team.
- **Notable Perks**: An employee benefits package that starts with their own product—the Swile Card and App. The company strongly emphasizes professional equality (gender equality index score of 90/100), diversity, equity, and inclusion.
- **Engineering Culture**: A focus on "moving fast," testing, learning from failure, and high ambition without boundaries. The recruitment process for technical roles includes a practical test and multiple team interviews.

## Sources
1. [Swile Careers Page](https://jobs.lever.co/swile/)
2. [Swile Corporate - About Us](https://www.swile.co/a-propos-de-swile)
3. [Swile Product Page](https://www.swile.co/)
4. [Welcome to the Jungle - Swile Jobs](https://www.welcometothejungle.com/en/companies/swile/jobs)

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