---
title: 'Customer Care Specialist - Dutch Bilingual (Metro Manila Based) at HelloFresh'
canonical: 'https://feeny.ai/job/customer-care-specialist-dutch-bilingual-metro-manila-based-hellofresh-manila-0h5bt8b69pej'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Care Specialist - Dutch Bilingual (Metro Manila Based) at HelloFresh

- **Company:** HelloFresh
- **Location:** Manila, Philippines
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-20
- **Apply:** https://careers.hellofresh.com/global/en/job/8300299?gh_jid=8300299

## Job description

## The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will deliver exceptional customer support across voice and non-voice channels, ensuring high-quality customer experiences and accurate issue resolution. The ideal candidate is customer-focused, detail-oriented, and confident in communicating with customers and internal stakeholders in a fast-paced, service-driven environment. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

## What you’ll do

Voice Support:

- Answering incoming calls in Dutch.
- Assisting customers with inquiries, issues, and product information.
- Providing empathetic and effective solutions to ensure customer satisfaction.
- Handle customer conversations across multiple complexity levels, including supporting escalations when needed.
- Accurate documentation of customer interactions.
- Collaborate with team members and stakeholders in English as required.

Non-Voice Support:

- Respond to customer inquiries via email, chat, or other written channels in Dutch.
- Perform data entry and maintain accurate customer records.
- Handle administrative tasks related to customer support.
- Assist in the preparation of reports and tracking of customer interactions.

Multichannel Support:

- Seamlessly utilising both voice and non-voice channels for customer interactions.
- Providing consistent and high-quality support across channels.
- Adapting communication style to suit the channel and customer needs.

Quality and Compliance:

- Adhere to company policies, procedures, and quality standards.
- Ensure data security and confidentiality in all interactions.
- Maintain high levels of accuracy and professionalism in all communications.

## What you’ll bring

Language Requirements:

- Dutch — Mandatory Native or near-native proficiency in spoken and written Dutch.
- English — Mandatory Strong working proficiency required for internal communication, documentation, and collaboration.
- French — Preferred (Nice to Have) Candidates with French proficiency will be prioritised where available but this is not required.

## Skills and preferred qualifications

- Proven experience in customer service, preferably in a contact centre or similar environment.
- Strong written and verbal communication skills in Dutch.
- Ability to empathise with customers, understand concerns, and provide professional solutions.
- Strong problem-solving and decision-making skills.
- Ability to multitask effectively in a fast-paced environment.
- Strong attention to detail and commitment to quality.
- Positive attitude with strong ownership and accountability.
- Ability to work independently with minimal supervision.
- Confidence in communicating with team leads and stakeholders when required.

Requirements:

- Work From Home (WFH) setup with:
- Stable primary internet connection
- Backup internet connection (e.g., pocket WiFi or secondary broadband)
- Reliable backup power supply (e.g., UPS or generator) to ensure minimal disruption during power outages
- Quiet and conducive working environment suitable for handling customer calls
- Must be able to report on-site if required due to connectivity, power interruptions, or operational needs.

Location:  Work from home – Please note that you will need to visit our BGC office to pick up your equipment

## What we offer

- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect #LI-Remote

## About HelloFresh

## Company Overview
- **One-liner**: HelloFresh is a global meal-kit and food solutions company that delivers pre-portioned ingredients and recipes directly to consumers, aiming to revolutionize the way people eat by making home cooking accessible, convenient, and sustainable.
- **Entity Type**: Public (Ticker: HFG on the Frankfurt Stock Exchange)
- **Headquarters**: Berlin, Germany
- **Founded**: 2011
- **Founders**: Dominik Richter, Thomas Griesel, Jessica Nilsson

## Core Business
- **Primary Industry**: Meal Kit Delivery / Integrated Food Solutions
- **Target Customers**: B2C – primarily busy households, couples, and individuals looking for convenient, high-quality meal options. Also serves the ready-to-eat and pet food markets.
- **Mission Statement**: "Democratizing access to high-quality food" by allowing everyone to enjoy a varied, tasty diet while helping consumers save money and reduce food waste.

## Products & Services
- **HelloFresh (Core Meal Kits)**: The flagship subscription service offering pre-portioned ingredients and step-by-step recipes for a wide variety of meals. Type: Subscription-based physical goods.
- **Factor_**: A ready-to-eat, chef-prepared meal delivery service (operates in the US, Canada, and Australia). Type: Subscription-based physical goods.
- **Youfoodz**: A ready-to-eat meal brand in Australia. Type: Subscription-based physical goods.
- **EveryPlate**: A budget-friendly meal kit brand in the US and Australia. Type: Subscription-based physical goods.
- **Chefs Plate**: A meal kit brand in Canada. Type: Subscription-based physical goods.
- **Green Chef**: An organic-focused meal kit brand in the US. Type: Subscription-based physical goods.
- **The Pet Food Brands**: Premium pet food delivery services (e.g., The Pets Table in the US). Type: Subscription-based physical goods.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. As of mid-2025, it is approximately €1.5-2.0 billion (based on public trading data).
- **Key Metric (Annual Revenue)**: €6.76 billion in net revenue in FY 2025.
- **Key Metric (Meals Delivered)**: ~850 million meals delivered in 2025.
- **Key Metric (Employees)**: +29,000 employees globally.
- **Notable Investors/Partners**: The company is publicly traded. Key institutional investors include major European and US asset managers. Strategic partnerships exist with various food suppliers and logistics providers.
- **Growth Signals**: The ready-to-eat segment (Factor, Youfoodz) is a major growth driver, now making up a quarter of total revenue. The company is expanding its ready-to-eat offerings into European markets, building on success in North America and Australia. The company operates in 17 countries with 8 different brands.

## Competitive Advantages
- **Scale & Data**: With over 18,000 recipes in its database and billions of meals delivered, HelloFresh has an immense dataset on consumer preferences, supply chain optimization, and recipe development, creating a significant moat in logistics and personalization.
- **Vertical Integration**: The direct-to-consumer model gives full control over the supply chain, from sourcing to delivery, enabling efficient operations, competitive pricing, and rapid response to customer needs.
- **Multi-Brand Strategy**: By operating a portfolio of brands (from budget-friendly EveryPlate to premium Factor), HelloFresh captures a wide range of customer segments and price points, reducing reliance on a single offering.
- **Global Footprint**: Presence in 16+ geographies provides diversification and allows for the cross-pollination of best practices and technologies across markets.

## Strategic Focus
- **Accelerating Ready-to-Eat**: The company is aggressively growing its ready-to-eat segment (Factor, Youfoodz) and expanding it into new European markets, seeing it as a high-growth, higher-margin opportunity.
- **Sustainability & Efficiency**: Continuous focus on reducing food waste, optimizing packaging, and improving supply chain sustainability. The company highlights its role in reducing household food waste compared to traditional grocery shopping.
- **Technology & Personalization**: Investing in data science and machine learning to improve menu personalization, demand forecasting, and operational efficiency.
- **International Expansion**: Leveraging success in core markets (US, Germany, Australia) to expand into adjacent geographies and product categories.

## Why Work Here
- **Culture**: Described as a "global tech company" with a "local start-up vibe." The company emphasizes a data-driven, entrepreneurial, and ownership-oriented culture. Core values include Ownership, Inclusivity, and Innovation.
- **Diversity & Inclusion**: HelloFresh has over 10 employee resource groups (ERGs) and is committed to fostering a sense of belonging. The careers page states, "Everyone is welcome at our table."
- **Work Environment**: The company operates in 17 countries with multiple offices and distribution centers. Roles range from warehouse operations and logistics to software engineering, marketing, and data science.
- **Perks**: The company offers competitive pay and benefits, though specifics vary by location. The culture is described as collaborative, with a focus on "achieving something delicious, every day."
- **Growth Trajectory**: As a rapidly growing public company with a strong focus on innovation and expansion, employees have opportunities to work on high-impact projects and grow their careers across different brands and geographies.

## Sources
1. [hellofreshgroup.com](https://hellofreshgroup.com/en/)
2. [careers.hellofresh.com](https://careers.hellofresh.com/global/en/)
3. [hellofresh.com](https://www.hellofresh.com/about/working-at-hellofresh)
4. [careers.hellofresh.com/leadership](https://careers.hellofresh.com/global/en/leadership-at-hellofresh)
5. [careers.hellofresh.com/locations](https://careers.hellofresh.com/global/en/locations)

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