---
title: 'Customer Care Specialist - French Market at Amenitiz'
canonical: 'https://feeny.ai/job/customer-care-specialist-french-market-amenitiz-barcelona-h5dan8p9212x'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Care Specialist - French Market at Amenitiz

- **Company:** Amenitiz
- **Location:** Barcelona, Spain
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/amenitiz/9a31d750-4a1a-421c-b3d1-ca360e7aa561

## Job description

## About the role

As a Customer Care Specialist for the French Market at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

## Your missions

- Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
- Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
- Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
- Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention
- Listen actively and adapt your communication style to each customer's profile and level of technical familiarity
- Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
- Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop
- Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

## About you

- Native French speaker with strong written and verbal English
- Fluent in Spanish is a strong plus
- Minimum one year of experience in a customer-facing role - chat, phone, or email support
- Strong customer orientation with the ability to tailor communication to different profiles and situations
- A natural problem-solver: structured in your approach, creative when needed, and calm under pressure
- Empathetic and attentive - you listen to understand, not just to respond
- Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through
- Comfortable working autonomously while collaborating effectively across teams

Our offer

- Competitive salary with performance-based incentives
- Stock options with a progressive vesting schedule
- Comprehensive health insurance
- Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
- On-demand salary access - no need to wait until the end of the month
- Any book, purchased for you, plus access to a shared team library
- An international team of 35+ nationalities based in one of Europe's leading tech hubs

## #LI-LD1

## About Amenitiz

## Company Overview
- **One-liner**: Amenitiz provides an all-in-one cloud-based operating system for independent hoteliers, combining property management, booking engine, channel manager, website builder, payments, and marketing tools in a single platform.
- **Entity Type**: Private (Series B)
- **Headquarters**: Barcelona, Spain
- **Founded**: 2017
- **Founders**: Alexandre Guinefolleau (CEO), Frederic Cadet, Emmanuelle Guinefolleau

## Core Business
- **Primary industry**: Hospitality technology / hotel management software
- **Target customers**: Independent hotels, bed & breakfasts, and small properties across Europe (B2B, SMB)
- **Mission**: Empowering independent hoteliers by eliminating complexity and giving them the tools to succeed on their own terms – helping them drive direct bookings, delight guests, and run their properties effortlessly.

## Products & Services
- **[Property Management System (PMS)](https://amenitiz.com/en)**: Cloud-based PMS for managing bookings, check-ins/outs, housekeeping, invoicing, and daily operations from a single dashboard.
- **[Booking Engine](https://amenitiz.com/en)**: Direct booking widget integrated with the PMS, designed to drive commission-free reservations.
- **[Channel Manager](https://amenitiz.com/en)**: Real-time synchronization of availability and rates across 150+ OTAs (Booking.com, Expedia, Airbnb, etc.) and the hotel’s own website.
- **[PriceAdvisor](https://amenitiz.com/en)**: Dynamic pricing tool that uses demand data, local events, and competitor rates to optimize room pricing.
- **[AmenitizPay](https://amenitiz.com/en)**: Payment automation for deposits, balances, and payment links to reduce failed cards and improve cash flow.
- **[Hotel Websites](https://amenitiz.com/en)**: Website builder optimized for mobile and fully integrated with the booking engine, designed by hospitality experts with advanced SEO.
- **[AmenitizBoost](https://amenitiz.com/en)**: Performance-based marketing campaigns that drive direct bookings, with payment only when revenue is generated.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $82.5M (according to Tracxn); processed €1.5B in reservations and welcomed 8.3M guests in 2024 across 15,000+ hotel customers.
- **Notable Investors**: Eight Roads Ventures, Point Nine, Chalfen Ventures, Backed, Otium Capital, Wallapop, Red Points
- **Growth Signals**:
  - 230+ employees (as of 2025/2026)
  - Recognized as a “TravelTech Titan” and featured in Wired’s “hottest start-ups”
  - Live in 30 days guarantee; free data migration
  - 4.6/5 customer satisfaction rating from 15,000+ customers
  - 82% of support issues resolved in <5 minutes

## Competitive Advantages
- **All-in-one native platform**: No need to juggle multiple tools – PMS, booking engine, channel manager, payments, website, and marketing are deeply integrated.
- **0% commission on direct bookings**: Hoteliers keep all revenue from reservations made through the Amenitiz booking engine.
- **Best-in-class customer support**: Native-language support in French, Spanish, Italian, Portuguese, and English, 7 days a week, with an industry-leading support score of 80+.
- **NF525 certification**: Official French tax compliance certification already obtained, reducing regulatory burden for French properties.
- **Fast onboarding**: Most hotels go live in under 30 days with a dedicated hospitality expert handling data migration and configuration.

## Strategic Focus
- Deepening presence in core European markets (France, Italy, Spain, Portugal) while expanding into other countries with English-language support.
- Continuing to build an integrated operating system that helps independent hotels compete with large chains through automation, direct booking growth, and data-driven pricing.
- Scaling the platform’s payment and marketing capabilities to increase revenue per customer.

## Why Work Here
- **Culture**: Positivity, ownership, collaboration, and a customer-first mindset are core values. The team is described as passionate, friendly, and committed to making an impact.
- **Work model**: Hybrid workspace (mix of remote and on-site work based in Barcelona).
- **Growth**: Fast-growing scale-up with over $80M in funding and a mission to revolutionize one of the world’s oldest industries.
- **Team**: 230+ employees from diverse backgrounds; support teams in multiple languages.
- **Impact**: Every employee contributes directly to helping thousands of independent hoteliers thrive.
- **Perks**: Not explicitly detailed, but the careers page emphasizes a positive environment, professional growth, and the chance to work with top-tier VC-backed company.

## Sources
1. [Amenitiz Website](https://amenitiz.com/en)
2. [Amenitiz Mission Page](https://amenitiz.com/en/our-mission)
3. [Amenitiz Careers Page](https://amenitiz.com/en/careers)
4. [Built In – Amenitiz Company Profile](https://builtin.com/company/amenitiz)
5. [Tracxn – Amenitiz Company Profile](https://tracxn.com/d/companies/amenitiz/__fFpCOl25aFWqXLLIqwS7GubLup0jQ_O3RQx_Lu6O-Ek)

## Other roles at Amenitiz

- [Workplace IT Intern](https://feeny.ai/job/workplace-it-intern-amenitiz-barcelona-4r4zae9aeeb9) — Barcelona, Spain
- [BDR Team Lead - Portuguese Market](https://feeny.ai/job/bdr-team-lead-portuguese-market-amenitiz-lisbon-7cfytng1cb98) — Lisbon, Portugal
- [Sales Manager - French Market](https://feeny.ai/job/sales-manager-french-market-amenitiz-lyon-he47mrazgrpx) — Lyon, France
- [Customer Success Team Lead (Long Tail)](https://feeny.ai/job/customer-success-team-lead-long-tail-amenitiz-barcelona-dpd1yk8h5zr8) — Barcelona, Spain
- [RevOps Specialist](https://feeny.ai/job/revops-specialist-amenitiz-barcelona-0cfk9sn52p2g) — Barcelona, Spain
- [Business Development Representative - Spanish Market](https://feeny.ai/job/business-development-representative-spanish-market-amenitiz-madrid-vkysw3wpvmh0) — Madrid, Spain
- [Account Executive - Spanish Market](https://feeny.ai/job/account-executive-spanish-market-amenitiz-barcelona-esx2ddw50a3f) — Barcelona, Spain
- [Senior Performance Marketing Manager](https://feeny.ai/job/senior-performance-marketing-manager-amenitiz-barcelona-bppspv0h7m05) — Barcelona, Spain
- [Senior SEO & GEO Specialist](https://feeny.ai/job/senior-seo-geo-specialist-amenitiz-barcelona-6tzkc32cpdsy) — Barcelona, Spain
- [Director of Sales](https://feeny.ai/job/director-of-sales-amenitiz-barcelona-akbe48fkb8r3) — Barcelona, Spain