---
title: 'Customer Care Specialist (German) - PART-TIME 20hrs/week at Rohlik'
canonical: 'https://feeny.ai/job/customer-care-specialist-german-part-time-20hrs-week-rohlik-prague-nnmfgdndzfbc'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Care Specialist (German) - PART-TIME 20hrs/week at Rohlik

- **Company:** Rohlik
- **Location:** Prague, Czech Republic
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/rohlik/b0be404a-910c-4b09-86d2-2e99d4786464

## Job description

At Rohlik, Customer Care is one of the reasons we’re a love brand. Customers regularly praise our service on social media — because we’re fast, human, and we actually care. As a Customer Care Specialist, you’ll join us on a part-time basis, 20 hours per week (full time is also possible), and be on the front line of that experience. You’ll help customers via phone, email and chat, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped.

## Why this role is exciting

- You’ll represent a brand known for exceptional customer service — and help set the standard every day.
- You’ll work with real people and real situations — problem-solving, not scripts.
- You’ll handle both inbound and outbound communication, not just replies.
- You’ll join a team that supports each other and takes pride in doing things properly.
- Hybrid setup: After onboarding (typically 1–2 months), home office is possible — 3 days in the office, 2 days Home Office (for full time).

## What you’ll do

- Communicate with customers through email, phone and chat (inbound and outbound)
- Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
- Help customers when something goes wrong — late orders, delivery issues, complaints
- Coordinate with couriers to support successful and timely deliveries
- Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast
- Provide accurate information about products and services
- Capture customer feedback and share it to improve our service
- Use your authority to compensate complaints with credits within defined limits
- Contribute to a positive team atmosphere — Customer Care is a team sport

## What we’re looking for

- Experience from customer service or customer-facing roles
- German is a must (advanced level) — written and spoken
- English OR Czech/Slovak is needed (written and spoken)
- Strong communication skills and a naturally customer-oriented approach
- Stress resilience and the ability to handle conflict situations calmly
- Quick learner, comfortable with basic tools (Google Workspace)
- You can think outside the box and find the best solution for the customer
- Willingness to work in shifts is required, the role may include work on weekends

What’s in it for you

- Fair reward - You’ll get a fixed salary and variable part. Great work is rewarded clearly and fairly.
- Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.
- Life, not just work - Hybrid setup: After onboarding (typically 1–2 months), 3 days in the office, 2 days Home Office. And unlimited paid vacation based on trust.
- Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.
- Real impact - What you do here matters. You’ll see your work changing how people eat and live — from day one.
- Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.
- Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on [Rohlik.cz](http://Rohlik.cz).
- Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card.
- A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.
- If this sounds like you…You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?

## About Rohlik

## Company Overview
- **One-liner**: Rohlik Group is a European technology leader in e-grocery, offering fast, same-day delivery of up to 25,000 items through proprietary AI-powered logistics.
- **Entity Type**: Private – Unicorn (valuation >€1 billion as of July 2021)
- **Headquarters**: Prague, Czech Republic
- **Founded**: 2014
- **Founders**: Tomáš Čupr (Founder & Group Chief Executive Officer)

## Core Business
- **Primary industry**: E-grocery / Online food retail, with a strong technology and logistics foundation.
- **Target customers**: B2C (households and families across Europe) and B2B (retailers via Veloq platform).
- **Mission or purpose**: “Eat well, live well” – helping Europeans lead healthier and happier lives through a radically improved grocery experience.

## Products & Services
- **Rohlik.cz (Czechia)**: Flagship service – 17,000+ items, delivery in 60 minutes or within 15‑minute slots, same‑day delivery. Also offers private labels and farm‑to‑door local produce.
- **Kifli.hu (Hungary)**: Same model as Rohlik.cz, delivering to Budapest and surrounding areas.
- **Gurkerl.at (Austria)**: Vienna‑based e‑grocery service, re‑opened with ARCOS automation in October 2024.
- **Knuspr.de (Germany)**: Serving Munich, Frankfurt, Berlin – integrated with Amazon (store‑in‑store) and Wolt. Munich exceeding 100,000 monthly orders.
- **Sezamo.ro (Romania)**: Launched in early 2022, delivers 8,000+ products within 2‑hour windows.
- **Bringmeister (Germany)**: Acquired September 2023, operations transitioned to Knuspr’s automated fulfillment.
- **Veloq (B2B Platform)**: Standalone subsidiary launched in October 2025 – offers Rohlik’s full grocery operating system (including ARCOS, AI tools) to retailers worldwide.
- **Private Labels & Xtra Loyalty Program**: High‑quality own‑brand products; Xtra program offers 10% rebates on private label and organic items.

## Market Standing
- **Valuation**: >€1 billion unicorn (July 2021) – “reaching unicorn status with a valuation above €1 billion” [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Key Metric (Revenue)**: €1.1 billion revenue in FY 2024/25 (+34% YoY); 17.5 million orders (+35% YoY); gross profit €389 million (+38% YoY) [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Total Funding**: €481 million raised since 2021, including €121m (March 2021, Partech/Index Ventures), €220m Series D (June 2022, Sofina), and €160m (June 2024, EBRD) [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Notable Investors/Partners**: Partech, Index Ventures, Sofina, European Bank for Reconstruction and Development (EBRD), Amazon, Wolt.
- **Growth Signals**: 34% revenue growth; Czechia delivered €58m adjusted EBITDA; group operating loss per order reduced by 39% YoY to €3.6; over 33% of last‑mile fleet electric; 11 fulfillment centers (6 automated); 7,000+ employees [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).

## Competitive Advantages
- **Proprietary Technology**: ARCOS – AI‑driven warehouse control system (98% demand prediction accuracy, 30% efficiency gains); robotic picking lines (150–160 units/hour).
- **Speed & Reliability**: 15‑minute delivery windows with 97% reliability; 60‑minute standard delivery; Net Promoter Score of 70% across all countries.
- **Scale & Profitability Proof**: Czechia profitable (positive EBITDA); economics proven at scale – “the economics of e‑grocery work when powered by Rohlik technologies”.
- **Asset‑Light B2B Model**: Veloq platform enables near‑zero marginal cost software revenue, positioning the company as a tech platform rather than a pure retailer.
- **Sustainability**: Electric last‑mile fleet, reusable bags (48% in Czechia), upcycling category (first European retailer to launch dedicated upcycling category).

## Strategic Focus
- **International Expansion**: Targeting Germany (Europe’s largest economy) with Amazon and Wolt partnerships; potential further geographic growth.
- **AI & Automation**: Rolling out ARCOS and robotic picking to all fulfillment centers; continuous improvement in efficiency and cost reduction.
- **B2B Platform (Veloq)**: Monetizing Rohlik’s operating system for third‑party grocers – a high‑margin, scalable revenue stream.
- **Assortment Expansion**: Private label brands, local sourcing, upcycling products, and a growing loyalty program (Xtra).

## Why Work Here
- **Culture & Impact**: “Amaze the customer” ethos; 7,000+ colleagues from Amazon, Ocado, Netflix, SpaceX; entrepreneurial culture with global expertise [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Work Flexibility**: “Work from anywhere” policy explicitly mentioned on career pages; offices in Prague, Vienna, Munich, Frankfurt, Budapest, Bucharest [career.rohlik.group](https://career.rohlik.group/group).
- **Growth Trajectory**: 34% revenue growth, expanding into new markets, launching B2B platform – high potential for career development.
- **Notable Perks**: Sustainability focus (electric fleet, upcycling), employee discounts (Xtra loyalty), modern offices (Prague office in Karlín district).
- **Engineering Environment**: Data‑led tech company; AI, robotics, and warehouse automation at core; strong emphasis on technology innovation.

## Sources
1. [rohlik.group (Company Overview)](https://www.rohlik.group/)
2. [rohlik.group (Business Fundamentals)](https://www.rohlik.group/business-fundamentals)
3. [career.rohlik.group (Careers & Culture)](https://career.rohlik.group/group)
4. [rohlik.fund (Annual Report FY 2025)](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf)

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