---
title: 'Customer Care Specialist - Inbound Phone Support at HONK'
canonical: 'https://feeny.ai/job/customer-care-specialist-inbound-phone-support-honk-remote-w8zs47w3jtz1'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Care Specialist - Inbound Phone Support at HONK

- **Company:** HONK
- **Location:** Remote
- **Compensation:** $14–$16/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/honkforhelp/acc31705-3388-489d-90db-e4f014e88949

## Job description

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.

HONK is a 24x7 environment, and we have several full-time shifts available.

## Responsibilities

- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
- Utilize the company's proprietary technology to connect members with our nationwide partner network
- Answer calls to assist customers with order fulfillment and service execution
- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

## Preferred Experience

- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English. Spanish a plus

Additional Requirements

- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- It is preferable that you have experience working from home and have equipment that supports a work from home environment.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

## About HONK

## Company Overview
- **One-liner**: HONK provides an AI-driven, cloud-based platform that redefines roadside assistance for insurance companies, fleets, automotive OEMs, and retailers.
- **Entity Type**: Private (Series B, $31.8M total funding)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2014
- **Founders**: Corey Brundage (CEO)

## Core Business
- **Primary industry**: Information Technology & Services (roadside assistance technology)
- **Target customers**: B2B – insurance companies, automotive OEMs, fleet/rental companies, collision repair & salvage, and membership organizations
- **Mission statement**: “Help people get moving again and turn stressful situations into positive, brand-defining experiences.”

## Products & Services
- **HONK Core / Enhanced / Enterprise**: Tiered, white-labeled roadside assistance platforms with AI-powered dispatch, real-time tracking, and customer communication tools.
- **Specialized Vehicle Services**: Tailored roadside assistance for motorcycles, EVs, and RVs with advanced digital integrations.
- **Accident & Vehicle Release Management**: Rapid tow truck dispatch and streamlined vehicle release using digital pathways and automation.
- **Catastrophe Event Management**: Real-time vehicle logistics during disaster recovery (e.g., hurricanes, floods).
- **Vehicle Logistics**: Efficient towing solutions for bulk vehicle movements with advanced coordination.
- **Reimbursement Solutions**: White-labeled, digital interfaces for quick customer reimbursements and fraud prevention.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: $17M (as of 2026)
  - Total Funding: $31.8M across 6 rounds (Seed, Series A, Series B, Debt)
  - Headcount: 75 employees (+2.3% YoY)
  - NPS: 83+ (industry high) | CSAT: 4.7 | Complaint rate: <0.5%
- **Notable Investors/Partners**: Lead investors include Altpoint Ventures (led Series A and Series B). Parent company: Frontenac Company. Serves “some of the nation’s largest insurers, fleets, automotive OEMs, and retailers.”
- **Growth Signals**: 50% reduction in wait time; highest customer satisfaction ratings in the industry; expanded to Philippines and Japan offices; ongoing investment in AI-driven platform.

## Competitive Advantages
- **Proprietary Technology**: 10+ years of developing a purpose-built, AI-driven, cloud-based platform that integrates seamlessly with insurance claims systems.
- **Network Effect**: Largest network of service vehicles nationwide, enabling fast, reliable dispatch.
- **Customer Loyalty**: Industry-leading NPS (83+) and CSAT (4.7) create a strong retention moat.
- **Data & Insights**: Unmatched access to real-time data and analytics, helping partners optimize costs and improve customer experience.

## Strategic Focus
- **Current priorities**: Deepening AI capabilities, expanding into specialized vehicle services (EV, RV, motorcycle), and scaling enterprise partnerships with insurance and automotive clients.
- **Growth direction**: International expansion (already in Philippines and Japan) and continued product innovation to reduce response times and automate claims processes.

## Why Work Here
- **Culture**: Emphasizes five core values (not specified but implied from “few, but mighty”). High employee rating of 3.9/5.0 on LinkedIn (80 reviews) with strong marks for Work-Life (3.9), Culture (3.9), and Career (3.8).
- **Remote/Hybrid**: Multiple roles listed as remote (e.g., Sales Engineer, Software Engineer - Full Stack Ruby, Dispatch & Escalations Supervisor). HQ in Los Angeles with on-site roles available (e.g., Sr. Analyst, Strategic Finance in Chicago).
- **Notable Perks**: Opportunity to work on a platform that serves millions of roadside calls; high-impact engineering role (full-stack Ruby); commitment to “turning stressful situations into positive experiences.”
- **Engineering Culture**: AI-driven, cloud-based tech stack; focus on reliability and real-time systems.

## Sources
1. [honkforhelp.com](https://www.honkforhelp.com/about)
2. [honkforhelp.com](https://www.honkforhelp.com/careers)
3. [honkforhelp.com](https://www.honkforhelp.com/)
4. [linkedin.com](https://www.linkedin.com/company/honk-technologies)
5. [jobs.lever.co](https://jobs.lever.co/honkforhelp/)

## Other roles at HONK

- [Customer Care Specialist - Inbound Phone Support (Remote in North Carolina)](https://feeny.ai/job/customer-care-specialist-inbound-phone-support-remote-in-north-carolina-honk-3ntyyv9d38y7) — :, NC
- [Customer Care Specialist - Inbound Phone Support (Remote in Georgia)](https://feeny.ai/job/customer-care-specialist-inbound-phone-support-remote-in-georgia-honk-ssd392q4byfz) — :, GA
- [Customer Care Specialist - Inbound Phone Support (Remote in Texas)](https://feeny.ai/job/customer-care-specialist-inbound-phone-support-remote-in-texas-honk-bf99bbkktjgp) — :, TX
- [Sr. Analyst, Strategic Finance](https://feeny.ai/job/sr-analyst-strategic-finance-honk-chicago-2z8szj2scqsb) — Chicago, IL
- [Dispatch & Escalations Supervisor](https://feeny.ai/job/dispatch-escalations-supervisor-honk-remote-dcbj0kp3txq1)
- [Account Director, Enterprise Sales](https://feeny.ai/job/account-director-enterprise-sales-honk-remote-646r84m3q632)
- [Sales Engineer](https://feeny.ai/job/sales-engineer-honk-remote-kdd6dkerh7x2)