---
title: 'Customer Care Specialist - Italian Market at The Fork'
canonical: 'https://feeny.ai/job/customer-care-specialist-italian-market-the-fork-barcelona-v2xvr26pzzmb'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Care Specialist - Italian Market at The Fork

- **Company:** The Fork
- **Location:** Barcelona, Spain
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/thefork/jobs/8161324

## Job description

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

- 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
- 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
- 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

Your responsibilities:

- Answer B2C and B2B customer requests via phone, email, and chat
- Listen carefully and understand each customer’s needs
- Find the best solution, provide clear and accurate information, and ensure a positive customer experience
- Handle questions, issues, and complaints with professionalism and empathy
- Follow up on customer requests when needed
- Work independently while knowing when to ask for support
- Collaborate with other teams when additional support is required

Who you are:

You are someone who:

- Loves helping people and genuinely cares about the customer experience
- Is friendly, positive, and empathetic
- Has excellent communication skills, both written and verbal
- Is autonomous, proactive, and solution-oriented, and brings a “can-do” attitude and always looks for a solution
- Can stay calm and professional when dealing with challenging situations
- Is comfortable managing several requests and priorities
- Pays attention to detail and is a team player who can also work independently

You must meet these requirements:

- Based in Barcelona
- Native level of Italian and fluent in English. Speaking more languages is always welcome!
- A high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment

What we offer:

😄 An awesome team

🏠 A permanent contract (that can be useful in life)

⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to  physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area

🎤 Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

greenhouse@tripadvisor.com.

## #LI-OS1

## About The Fork

## Company Overview
- **One-liner**: TheFork is the leading online restaurant booking platform in Europe, connecting diners with restaurants through an app and website that offers reservations, reviews, and payment solutions.
- **Entity Type**: Private (Subsidiary of TripAdvisor, Inc. – NASDAQ: TRIP)
- **Headquarters**: Paris, France
- **Founded**: 2007
- **Founders**: Not publicly available (the company was originally founded as LaFourchette; Bertrand Jelensperger is often cited as a co-founder, but no official confirmation in provided sources)

## Core Business
- **Primary industry**: Restaurant technology / Online food booking and discovery
- **Target customers**: B2C (diners) and B2B (restaurants, from independent establishments to large groups)
- **Mission or purpose**: “We believe that the best things in life happen around the table. Our passion drives us to create innovative technology that fosters human connection.” [careers.thefork.com](https://www.careers.thefork.com/about)

## Products & Services
- **[TheFork App]**: Consumer mobile and web platform for discovering restaurants, reading verified reviews, booking tables 24/7, and accessing exclusive discounts and loyalty rewards. [about.thefork.com](https://about.thefork.com/)
- **[TheFork Manager]**: SaaS solution for restaurants to manage reservations, optimize occupancy, reduce no-shows, handle payments, and streamline operations. Used by over 55,000 restaurants across 11 countries. [careers.thefork.com](https://www.careers.thefork.com/about)
- **[TheFork Pay]**: In-app contactless payment solution that allows diners to pay directly through the app, reducing wait times. Launched in 2020 and now available in over 20,000 restaurants in France, Italy, and Spain. [careers.thefork.com](https://www.careers.thefork.com/about)
- **[TheFork Gift Card]**: Digital gift card redeemable at 25,000+ partner restaurants in France, Italy, and Spain, with instant booking confirmation. [careers.thefork.com](https://www.careers.thefork.com/about)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TheFork is a wholly owned subsidiary of TripAdvisor; no standalone valuation available)
- **Key Metric**: Total funding of USD 14.8M prior to acquisition; annual revenue not publicly available
- **Notable Investors/Partners**: Acquired by TripAdvisor in May 2014; prior venture rounds included unnamed investors. Notable restaurant partners include Alain Ducasse and Martín Berasategui. [linkedin.com](https://www.linkedin.com/company/the-fork/)
- **Growth Signals**: Over 40 million app downloads, 20 million monthly visits, 20 million verified reviews, and 55,000+ restaurant partners in 12 countries. Recent launches include Revenue Management tool and a brand refresh (2023). [about.thefork.com](https://about.thefork.com/)

## Competitive Advantages
- **Network effects**: Large, engaged community of diners and a broad base of restaurant partners create a self-reinforcing ecosystem.
- **Integrated payment solution**: TheFork Pay reduces friction for diners and restaurants, differentiating from pure booking platforms.
- **Exclusive discounts and loyalty program**: Drives repeat usage and customer retention.
- **Established brand in Europe**: Strong presence in France, Italy, Spain, and other key markets with over 15 years of history.

## Strategic Focus
- **Digital transition of restaurant bookings**: Pushing toward 100% online reservations through tools like Revenue Management and TheFork Pay.
- **Data-driven insights**: Providing restaurants with analytics to optimize pricing and occupancy.
- **Expansion of payment solutions**: Scaling TheFork Pay to more countries and restaurants.
- **Brand refresh and marketing**: Increasing visibility and connecting more diners with restaurants.

## Why Work Here
- **Culture**: Values include “Better Together,” “Make it Memorable,” “Come as You Are,” and “Dig In.” Emphasis on collaboration, diversity, inclusion, and a “can-do” attitude. [careers.thefork.com](https://www.careers.thefork.com/culture)
- **Growth & Learning**: Lifelong learning culture with leadership programs, coaching, mentoring, and virtual workshops.
- **Work Environment**: Offices across Europe (Paris, Barcelona, Milan, London, etc.). Remote/hybrid policy not explicitly stated but likely flexible given tech nature.
- **Perks**: Opportunity to work in a fast-growing, international team with a product used by millions. 52 active job postings as of mid-2026, indicating ongoing hiring.
- **Engineering Culture**: 13% of employees in technical roles; active recruitment for senior software engineers and data engineering managers. [linkedin.com](https://www.linkedin.com/company/the-fork/)

## Sources
1. [careers.thefork.com](https://www.careers.thefork.com/about)
2. [careers.thefork.com](https://www.careers.thefork.com/culture)
3. [about.thefork.com](https://about.thefork.com/)
4. [linkedin.com](https://www.linkedin.com/company/the-fork/)

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