--- title: 'Customer Care Specialist (m/w/d) – Finanz- und Buchhaltungsplattformen at Perk' canonical: 'https://feeny.ai/job/customer-care-specialist-m-w-d-finanz-und-buchhaltungsplattformen-perk-berlin-1rga1yp1cj7e' type: 'job' last_seen: '2026-10-23' --- # Customer Care Specialist (m/w/d) – Finanz- und Buchhaltungsplattformen at Perk - **Company:** [Perk](https://feeny.ai/companies/perk) - **Location:** Berlin, Germany - **Employment:** full-time - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-23 - **Apply:** https://jobs.ashbyhq.com/perk/09d8d600-85e3-449d-a407-1f7cc89e6c46 ## Job description ## About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, [a $1.7 trillion problem](https://www.perk.com/shadow-work-report). Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit [www.perk.com](http://www.perk.com) to learn more. Über die Rolle Du wirst Teil unseres Customer Care Teams für Perk Spend, unsere Plattform für Ausgabenmanagement. Dort laufen Mitarbeiterausgaben, Lieferantenrechnungen und Firmenkartenzahlungen an einem Ort zusammen, damit Finanzteams die Ausgaben ihres Unternehmens zusammen mit unserem Travel Produkt steuern können. Du sorgst dafür, dass unsere Kund:innen schnell und richtig gute Unterstützung bekommen. Du beantwortest ihre Fragen, löst Probleme und hinterlässt bei jedem Kontakt einen guten Eindruck. Dabei arbeitest du eng mit anderen Teams zusammen und lernst unser Produkt, das sich ständig weiterentwickelt, von Grund auf kennen. So hilfst du Kund:innen, die passende Lösung für ihre Anforderungen zu finden. Was uns dabei wichtig ist: Transparenz, Empathie und Effizienz. Deine Aufgaben - Du beantwortest Anfragen unserer deutschsprachigen Kund:innen per E-Mail und Telefon, schnell und kompetent - Du analysierst Probleme, findest Lösungen, gibst korrekte Informationen weiter und fasst nach, wo nötig - Du erstellst Tickets, dokumentierst jeden Kontakt und eskalierst komplexe Fälle an die zuständigen Teams - Du verfolgst gemeldete Vorfälle und Bugs eigenverantwortlich, bis sie gelöst sind - Intern bist du die erste Anlaufstelle, wenn es um die operative Nutzung unserer Software geht Das bringst du mit - Erfahrung im technischen Support bei einem Unternehmen aus FinTech, SaaS oder Buchhaltungssoftware - Du behältst auch bei vielen Aufgaben und hohem Tempo den Überblick - Du arbeitest strukturiert und genau - Du sprichst fließend Deutsch und Englisch, weitere Sprachen sind ein Plus - Ein Hintergrund in Finanzen oder Buchhaltung ist ein großer Pluspunkt - Erfahrung mit vielen externen Kundenanfragen und internen Abstimmungen im Team ist ein Plus Das bieten wir - 30 Tage Urlaub plus alle gesetzlichen Feiertage - Dein Perk nach Wahl: Urban Sports Club Mitgliedschaft oder BVG Ticket - Attraktives Gehalt und Mitarbeiterbeteiligung an Perk - Teamevents, darunter unser jährliches Sommerfest - Unterstützung für dein Wohlbefinden über Spring Health: je 12 Sitzungen Therapie und Coaching für dich und deine Liebsten, ohne lange Wartezeit - Flexible Vergütungsoptionen, damit dein Geld weiter reicht - 17 Wochen bezahlte Elternzeit im ersten Lebensjahr deines Kindes - 16 bezahlte Stunden pro Jahr für ehrenamtliches Engagement - Bis zu 20 Tage pro Jahr Work from Anywhere - Vier Wochen bezahltes Sabbatical nach fünf Jahren bei Perk - Unterstützung beim Umzug an einen unserer Standorte Bewerbungsprozess - Kennenlernen mit Talent Acquisition (30 Minuten, virtuell) - Assessment und Gespräch mit der Teamleitung (virtuell) - Abschlussgespräch (30 Minuten, vor Ort) AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. ## How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @[perk.com](http://perk.com) or @[externalperk.com](http://externalperk.com), our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid ## About Perk ## Company Overview - **One-liner**: Perk provides an AI-powered platform for business travel, expenses, invoices, and payments, automating administrative "shadow work" to let employees focus on high-impact tasks. - **Entity Type**: Private (venture-backed, offers stock options) - **Headquarters**: Amsterdam, Netherlands (primary office listed among locations) - **Founded**: Not publicly available (estimated ~2016 based on market presence, but not confirmed in provided sources) - **Founders**: Avi Meir (CEO and Co-founder) ## Core Business - **Primary industry**: Travel & spend management (SaaS) - **Target customers**: B2B – companies of all sizes with traveling employees, finance teams, and managers - **Mission statement**: “Remove shadow work, giving people time back to focus on real work, with real impact.” ## Products & Services - **Perk Travel**: Seamless booking of flights, stays, trains, and cars – aggregated in a single itinerary with access to global inventory and proprietary rates. - **Perk Expenses**: AI-powered automatic receipt capture, categorization, discrepancy detection, and policy breach flagging. - **Perk Invoices**: Intelligent invoice matching, coding, and routing for approval with minimal manual effort. - **Perk Card & Payments**: Corporate cards with real-time spend visibility, custom controls, and automated reconciliation. - **Perk Events**: Custom landing pages for team gatherings, with budgeting, RSVP tracking, and post-event follow-up. - **Perk Insights & Compliance**: Dashboards for real-time visibility, policy enforcement, and actionable spend analytics. ## Market Standing - **Valuation / Market Cap**: Not publicly available - **Key Metric**: Serves over **300,000 travelers every day**; growing **over 30% month over month** (as stated on careers page) - **Notable Investors/Partners**: Not disclosed in provided sources - **Growth Signals**: Rapid headcount growth (162 open roles listed), international presence across 10+ office locations in Europe and North America, team representing 70+ nationalities ## Competitive Advantages - All-in-one platform that unifies travel booking, expense management, invoicing, and payments – eliminating the need for multiple tools. - Heavy AI automation to remove manual data entry and policy checks, achieving an average compliance rate of 95%. - Role-based permissions and granular controls that give finance teams full oversight while empowering employees. ## Strategic Focus - Continued expansion of AI capabilities to further reduce “shadow work.” - Scaling globally with offices in key business hubs (Amsterdam, London, Berlin, Boston, Chicago, etc.) and a diverse, talent-dense team. - Deepening integrations with HR, finance, security, and workplace apps to become the central travel & spend hub for enterprises. ## Why Work Here - **Culture**: IRL-first hybrid model – team works together in-person 3 days a week in exceptional offices. Emphasizes autonomy, ownership, and real impact. - **Perks**: Competitive salary and stock options, private healthcare and wellness programs, generous vacation time and flexible hours, fully stocked kitchens with healthy snacks and coffee, and “the finest tech” to do your best work. - **Diversity**: Team hails from 70+ countries, fostering an inclusive and globally minded environment. - **Growth**: Fast-paced company with significant month-over-month growth, offering clear career development opportunities (“You're the architect”). ## Sources 1. [Perk Careers](https://www.perk.com/careers/) 2. [Perk Company Page](https://www.perk.com/company/) 3. [Perk Homepage (Platform Overview)](https://www.perk.com/?gad_campaignid=23583569194) 4. [Perk LinkedIn](https://www.linkedin.com/company/perk) ## Other roles at Perk - [Sales Operations Manager (SDR)](https://feeny.ai/job/sales-operations-manager-sdr-perk-barcelona-p4ty0cw27maq) — Barcelona, Spain - [Paid Search Growth Marketing Manager - US](https://feeny.ai/job/paid-search-growth-marketing-manager-us-perk-boston-av1wbf01wqgq) — Boston, MA - [Senior Design Systems Designer](https://feeny.ai/job/senior-design-systems-designer-perk-barcelona-ysm943dqnc42) — Barcelona, Spain - [VP of Data](https://feeny.ai/job/vp-of-data-perk-barcelona-j1gm1yh5e7n8) — Barcelona, Spain - [VP of Data](https://feeny.ai/job/vp-of-data-perk-london-7s0eqfhha05d) — London, United Kingdom - [Senior Strategic Finance Analyst](https://feeny.ai/job/senior-strategic-finance-analyst-perk-london-tekrwkfhwe34) — London, United Kingdom - [Senior Strategic Finance Analyst](https://feeny.ai/job/senior-strategic-finance-analyst-perk-barcelona-qvvkpnvbjydz) — Barcelona, Spain - [Junior Account Manager - Italian Speaking](https://feeny.ai/job/junior-account-manager-italian-speaking-perk-barcelona-91zxaxaddkcq) — Barcelona, Spain - [Customer Care Specialist - Finance and Accounting Platform -German Speaker](https://feeny.ai/job/customer-care-specialist-finance-and-accounting-platform-german-speaker-perk-h0rpkr5p7qxq) — Barcelona, Spain - [Customer Care Specialist - Finance and Accounting](https://feeny.ai/job/customer-care-specialist-finance-and-accounting-perk-berlin-2xbmgm2mtwca) — Berlin, Germany