---
title: 'Customer Care Specialist at MioDottore'
canonical: 'https://feeny.ai/job/customer-care-specialist-miodottore-rome-759wc669rxr3'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Care Specialist at MioDottore

- **Company:** MioDottore
- **Location:** Rome, Italy
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/miodottore/51b30aba-4167-4995-9773-a1ce68ba9d5f

## Job description

Lavora con MioDottore nel Customer Care: unisciti al nostro team e trasforma l’esperienza sanitaria per i pazienti!

MioDottore è la piattaforma leader in Italia nel settore Health Tech, che connette pazienti con medici e strutture sanitarie in tutto il Paese. La nostra missione? Helping people live longer, healthier lives

Dal 2015, MioDottore è parte del gruppo Docplanner, il più grande network di Health Tech globale, sostenuto da investitori come Goldman Sachs e presente in 13 paesi. Grazie a un team di oltre 450 persone, siamo in continua espansione e siamo alla ricerca di nuovi talenti per ricoprire la posizione di Customer Care Specialist

Di cosa ti occuperai:

- Supporto tecnico di I livello per problematiche sulla piattaforma di MioDottore e sugli strumenti a questa connessi;
- Supporto di II livello ai nostri clienti da remoto - chiamate inbound, mail, whatsapp;
- Mantenimento e aggiornamento della reportistica dedicata al tracciamento di anomalie del prodotto e analisi dei bug.
- Incrementerai le opportunità di business, individuando le necessità e presentando soluzioni aggiuntive.

Chi stiamo cercando?

Cerchiamo persone dinamiche, entusiaste e pronte a crescere con noi! Idealmente, hai:

- Attitudine al problem solving; ti piace trovare soluzioni ai problemi dei nostri clienti
- Capacità di rimanere calmi e lucidi di fronte a situazioni complesse, dimostrando equilibrio e abilità nel gestire la complessità senza perdere il controllo.
- Buona conoscenza degli applicativi Office (Word, Excel); siamo una realtà digitale è fondamentale che tu abbia familiarità con questi strumenti
- Conoscenza dell’inglese a livello B1, siamo una realtà internazionale, ti potrebbe capire di utilizzare l’inglese
- Costituisce prerequisito fondamentale l'sperienza pregressa nell’utilizzo e nella gestione di piattaforme CRM.
- Ottima attitudine commerciale.

Cosa ti offriamo:

- 📄Offriamo un contratto determinato CCNL Commercio, ci piace essere onesti, iniziare una nuova esperienza vuol dire conoscersi a vicenda, sulla base dei risultati raggiunti valuteremo conversione a tempo indeterminato.
- 💶Fisso + bonus 23-26k
- 🍝 Ticket restaurant da €8
- 🎓Training di 4 giorni nei nostri uffici di Roma, un Coach e un Trainer dedicato per i tuoi primi mesi che avranno l'obiettivo di farti volare
- 👨‍👩‍👦 Welfare fino a € 1,200 per te e la tua famiglia
- ⚕️Assicurazione sanitaria per prenderti cura della tua salute
- 🧠 Self care platform: accesso alla piattaforma di Mental Well-being Ifeel perchè crediamo che la salute mentale viene al primo posto
- 🏠 Smartworking, gestione flessibile del tuo lavoro

Processo di selezione:

1. Invia il tuo curriculum e, se possibile, allega una lettera di referenze.
2. Videocolloquio con il Talent Acquisition Partner
3. Colloquio Customer Care Coordinator
4. Colloquio con Head of Technical Operations
5. Offerta

Vuoi fare la differenza in un contesto internazionale e aiutare a trasformare la sanità digitale? Unisciti al team di MioDottore!

## About MioDottore

## Company Overview
- **One-liner**: MioDottore is Italy’s leading healthcare platform that connects patients with doctors, clinics, and hospitals, enabling online bookings and digital practice management.
- **Entity Type**: Private (part of Docplanner Group; backed by Goldman Sachs, One Peak Partners, Point Nine, and Target Global)
- **Headquarters**: Rome, Italy
- **Founded**: 2015
- **Founders**: Not publicly listed for MioDottore specifically; the parent company Docplanner was founded by Mariusz Gralewski

## Core Business
- Primary industry/industries: Health Tech, Healthcare Software, Digital Health
- Target customers: B2B (doctors, medical centers, hospitals) and B2C (patients)
- Mission or purpose statement: “Helping people live longer, healthier lives” — the company aims to humanize the healthcare experience through technology

## Products & Services
- **MioDottore.it (Consumer Platform)**: Free online booking service where patients can search among over 200,000 general practitioners and specialists, read reviews, book appointments, receive reminders via email and SMS, and request prescriptions.
- **MioDottore Pro (Practice Management)**: SaaS suite for healthcare professionals to manage online presence, automate daily tasks, communicate with patients, and grow their practice.
- **TuoTempo (CRM)**: Advanced CRM and patient engagement platform for medium-to-large healthcare facilities, private hospitals, and public health system (SSN) providers.
- **GipoNext (Management Software)**: Italy’s #1 management software for private and public medical centers, handling over 1,500 centers and integrating with any platform.
- **NOA Booking (AI Assistant)**: Announced in November 2025, an AI-powered virtual assistant that simplifies medical bookings.
- **NOA Notes (AI Assistant)**: An AI virtual assistant that summarizes patient conversations during visits, freeing the doctor from manual note-taking.

## Market Standing
- **Valuation/Market Cap**: Docplanner is a unicorn; the group has raised over €450M in total funding (source: [miodottore.it](https://pro.miodottore.it/chi-siamo-cosa-facciamo)).
- **Key Metric**: Over 90 million patients served globally, with more than 18 million bookings per month across 13 countries. In Italy, over 200,000 doctors are listed on the platform (source: [miodottore.it](https://www.miodottore.it/)).
- **Notable Investors/Partners**: Goldman Sachs, One Peak Partners, Point Nine Capital, Target Global (source: [linkedin.com](https://it.linkedin.com/company/miodottore)).
- **Growth Signals**: Headcount grew to ~500 employees (+21.9% YoY), active job postings increased +83.3% in the last quarter, and the company recently launched AI-powered products (NOA Booking, NOA Notes).

## Competitive Advantages
- **Market Leadership**: Dominant position in Italy’s healthcare booking market with the largest network of doctors and medical centers.
- **Full-Stack Platform**: Covers the entire patient journey from search and booking to practice management and CRM, creating a sticky ecosystem for both patients and providers.
- **AI Innovation**: Early mover in AI-assisted booking and clinical note-taking, adding defensible value for providers.
- **Economies of Scale**: Part of Docplanner, the world’s largest online healthcare booking platform, with deep pockets and cross-country learnings.

## Strategic Focus
- **Digital Transformation of Healthcare**: Continued investment in digitizing Italy’s public and private healthcare systems.
- **AI Integration**: Rolling out AI-based tools (NOA Booking, NOA Notes) to automate admin work for doctors and improve patient experience.
- **Enterprise Expansion**: Growing the enterprise sales team to onboard larger medical centers and hospital groups.
- **International Growth**: Leveraging Docplanner’s presence in 13 countries (including Spain, Poland, Germany, Brazil, Mexico, Turkey, and others) to scale best practices.

## Why Work Here
- **Culture & Mission**: Meaningful work at a company focused on making healthcare more accessible and efficient. The stated mission is to “help people live longer, healthier lives,” and the culture emphasizes humanizing the healthcare experience.
- **Growth Trajectory**: As a unicorn with strong backing, MioDottore offers the excitement of a high-growth environment with resources for career development. Headcount grew ~22% in the past year.
- **Remote/Hybrid Policy**: The company is headquartered in Rome with additional offices in Lazio, Italy. Some roles likely offer hybrid or flexible arrangements (typical for tech companies in Italy).
- **Notable Perks**: Working on a high-impact consumer health platform, exposure to cutting-edge AI projects, and the stability of a well-funded global group.
- **Engineering Culture**: The tech stack includes modern tools (HubSpot, Jira, Stata, and others listed on LinkedIn), and the company actively hires for technical roles, suggesting a strong engineering culture with room for innovation.

## Sources
1. [miodottore.it (About Us)](https://pro.miodottore.it/chi-siamo-cosa-facciamo)
2. [linkedin.com (Company Profile)](https://it.linkedin.com/company/miodottore)
3. [miodottore.it (Consumer Site)](https://www.miodottore.it/)
4. [jobs.ashbyhq.com (Careers)](https://jobs.ashbyhq.com/miodottore)

## Other roles at MioDottore

- [Commerciale Catania](https://feeny.ai/job/commerciale-catania-miodottore-catania-p39n49rd8df9) — Catania, Italy
- [Executive Assistant & Operations Specialist](https://feeny.ai/job/executive-assistant-operations-specialist-miodottore-rome-scnqp8gjr11j) — Rome, Italy
- [Recruitment Day 09 Settembre 2026 - Junior Customer Success Specialist](https://feeny.ai/job/recruitment-day-09-settembre-2026-junior-customer-success-specialist-miodottore-1yyts7yzwrzw) — Rome, Italy
- [Giornata di selezione - Inside Sales Account](https://feeny.ai/job/giornata-di-selezione-inside-sales-account-miodottore-rome-0tenv7kqg69p) — Rome, Italy
- [Enterprise Sales Account – Soluzioni digitali per cliniche Cagliari](https://feeny.ai/job/enterprise-sales-account-soluzioni-digitali-per-cliniche-cagliari-miodottore-b2bfzcsd8j9b) — Cagliari, Italy
- [Commerciale Cagliari](https://feeny.ai/job/commerciale-cagliari-miodottore-cagliari-y46bc0q7ajrr) — Cagliari, Italy
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- [Customer Success Specialist GP](https://feeny.ai/job/customer-success-specialist-gp-miodottore-rome-y7z74nxwxsby) — Rome, Italy
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