---
title: 'Customer Care Specialist - Spend Platform -English Speaker at Perk'
canonical: 'https://feeny.ai/job/customer-care-specialist-spend-platform-english-speaker-perk-barcelona-v95tpz6xdtb8'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Care Specialist - Spend Platform -English Speaker at Perk

- **Company:** [Perk](https://feeny.ai/companies/perk)
- **Location:** Barcelona, Spain
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/perk/35e02c02-93c2-4d09-9f16-86ae53ad3dce

## Job description

## About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com http://www.perk.com to learn more.

## ABOUT THE ROLE

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

## WHAT YOU’LL DO

- Respond to customer queries via email and phone in a timely and knowledgeable manner
- Troubleshoot and resolve issues while providing accurate information and following up as needed
- Document interactions and escalate complex cases to the appropriate teams
- Ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Ownership for tracking-to-resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
- Internally, you’re the first point of contact for knowledge on the operational use of our software

## WHAT WE’RE LOOKING FOR

- Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English, additional languages are a plus

## WHAT WE OFFER

- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support

Note - This position requires being based in Barcelona. We can help with relocation if necessary.

Interview Process

Talent Acquisition Interview - 30mins Virtual Assessment + Team manager interview - Virtual Final interview - 30mins In Person

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

## How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

#LI-Hybrid

## About Perk

## Company Overview
- **One-liner**: Perk provides an AI-powered platform for business travel, expenses, invoices, and payments, automating administrative "shadow work" to let employees focus on high-impact tasks.
- **Entity Type**: Private (venture-backed, offers stock options)
- **Headquarters**: Amsterdam, Netherlands (primary office listed among locations)
- **Founded**: Not publicly available (estimated ~2016 based on market presence, but not confirmed in provided sources)
- **Founders**: Avi Meir (CEO and Co-founder)

## Core Business
- **Primary industry**: Travel & spend management (SaaS)
- **Target customers**: B2B – companies of all sizes with traveling employees, finance teams, and managers
- **Mission statement**: “Remove shadow work, giving people time back to focus on real work, with real impact.”

## Products & Services
- **Perk Travel**: Seamless booking of flights, stays, trains, and cars – aggregated in a single itinerary with access to global inventory and proprietary rates.
- **Perk Expenses**: AI-powered automatic receipt capture, categorization, discrepancy detection, and policy breach flagging.
- **Perk Invoices**: Intelligent invoice matching, coding, and routing for approval with minimal manual effort.
- **Perk Card & Payments**: Corporate cards with real-time spend visibility, custom controls, and automated reconciliation.
- **Perk Events**: Custom landing pages for team gatherings, with budgeting, RSVP tracking, and post-event follow-up.
- **Perk Insights & Compliance**: Dashboards for real-time visibility, policy enforcement, and actionable spend analytics.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Serves over **300,000 travelers every day**; growing **over 30% month over month** (as stated on careers page)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**: Rapid headcount growth (162 open roles listed), international presence across 10+ office locations in Europe and North America, team representing 70+ nationalities

## Competitive Advantages
- All-in-one platform that unifies travel booking, expense management, invoicing, and payments – eliminating the need for multiple tools.
- Heavy AI automation to remove manual data entry and policy checks, achieving an average compliance rate of 95%.
- Role-based permissions and granular controls that give finance teams full oversight while empowering employees.

## Strategic Focus
- Continued expansion of AI capabilities to further reduce “shadow work.”
- Scaling globally with offices in key business hubs (Amsterdam, London, Berlin, Boston, Chicago, etc.) and a diverse, talent-dense team.
- Deepening integrations with HR, finance, security, and workplace apps to become the central travel & spend hub for enterprises.

## Why Work Here
- **Culture**: IRL-first hybrid model – team works together in-person 3 days a week in exceptional offices. Emphasizes autonomy, ownership, and real impact.
- **Perks**: Competitive salary and stock options, private healthcare and wellness programs, generous vacation time and flexible hours, fully stocked kitchens with healthy snacks and coffee, and “the finest tech” to do your best work.
- **Diversity**: Team hails from 70+ countries, fostering an inclusive and globally minded environment.
- **Growth**: Fast-paced company with significant month-over-month growth, offering clear career development opportunities (“You're the architect”).

## Sources
1. [Perk Careers](https://www.perk.com/careers/)
2. [Perk Company Page](https://www.perk.com/company/)
3. [Perk Homepage (Platform Overview)](https://www.perk.com/?gad_campaignid=23583569194)
4. [Perk LinkedIn](https://www.linkedin.com/company/perk)

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