--- title: 'Customer Care Specialist (Swedish Market) at Tripadvisor' canonical: 'https://feeny.ai/job/customer-care-specialist-swedish-market-tripadvisor-barcelona-fy0hy1cw1jke' type: 'job' last_seen: '2026-10-26' --- # Customer Care Specialist (Swedish Market) at Tripadvisor - **Company:** Tripadvisor - **Location:** Barcelona, Spain - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-26 - **Apply:** https://job-boards.greenhouse.io/tripadvisor/jobs/8303008 ## Job description Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉[Discover life at TheFork](https://www.careers.thefork.com) What you will do: - Answer incoming requests via phone, email and chat. - Assist our customers on questions about our electronic reservation book, our website or app. - Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs. Who you are: - Based in Barcelona. - Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome! - An open minded person with a high level of communication skills. - Care about customer needs and always try to make their experience unique and satisfactory. - Knowledge in CRM tools. - Experienced in a customer support environment. What we offer you: 😄 An awesome team 🏠 A permanent contract ⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to  physical and leisure activities, family support, travel etc 🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) ⏳ A program dedicated to helping you have the best work/life balance 🏥 Health insurance fully covered by the company 👩‍🦽 Life & Disability Insurance at no cost to the employee 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area 🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. ## #LI-FF1 ## About Tripadvisor ## Company Overview - **One-liner**: Tripadvisor is the world's largest travel guidance platform, helping hundreds of millions of travelers each month plan, book, and share experiences using over a billion reviews and opinions. - **Entity Type**: Public (NASDAQ: TRIP) - **Headquarters**: Needham, Massachusetts, United States - **Founded**: Not publicly available in provided sources (commonly known as 2000, but not cited) - **Founders**: Not publicly available in provided sources (commonly known as Stephen Kaufer, but not cited) ## Core Business - **Primary Industry**: Travel technology / Software development - **Target Customers**: B2C (travelers seeking reviews, booking, and trip planning) and B2B (hotels, restaurants, attractions, and experience providers) - **Mission Statement**: “To bring people, passions, and places together and make everyone a better traveler.” [careers.tripadvisor.com](https://careers.tripadvisor.com/) ## Products & Services - **Tripadvisor.com / App**: The core platform offering reviews, ratings, and booking for accommodations, restaurants, and attractions. - **Viator**: Marketplace for bookable tours, activities, and experiences. - **TheFork**: Restaurant reservation platform (primarily in Europe). - **Cruise Critic**: Cruise reviews and information. - **FlipKey / Holiday Lettings**: Vacation rental listing platforms. - **SeatGuru**: Airline seat maps and in-flight amenity information. - **SinglePlatform**: Digital menu and local business listing management. - **Bokun**: Booking and inventory management software for tour operators. ## Market Standing - **Valuation / Market Cap**: $3.5 billion (as of search date) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Key Metric**: Annual Revenue of $1.9 billion (most recent reported) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Notable Investors / Partners**: Publicly traded; parent company is Liberty TripAdvisor Holdings Inc. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Growth Signals**: Serves 400M+ monthly users; over 1 billion reviews and contributions; operates in 43 markets and 22 languages; recent acquisition of Liberty TripAdvisor Holdings (2025) for $437M; headcount of 1,816 (‑1.7% YoY) [linkedin.com](https://www.linkedin.com/company/tripadvisor) [tripadvisor.com](https://www.tripadvisor.com/) ## Competitive Advantages - **Massive User-Generated Content**: Over 1 billion reviews and opinions across nearly 8 million businesses create a strong network effect. - **Global Brand Recognition**: One of the most recognized travel brands worldwide, with presence in 75 countries. - **Diverse Product Portfolio**: From reviews to booking to restaurant reservations (TheFork) and experiences (Viator), covering the full travel journey. - **Data Moat**: Decades of traveler behavior data enable personalization and AI-driven recommendations. ## Strategic Focus - **Next Chapter in Travel**: CEO Matt (last name not provided) emphasizes “writing the next chapter” and supporting small businesses. [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **AI & Personalization**: Recent departures of AI leadership suggest ongoing transformation; job postings include senior engineering and product roles focused on data and AI. - **Hybrid Work & Global Talent**: Activity-based working model encourages in-person collaboration while supporting remote flexibility across offices in the Americas, EMEA, and APAC. ## Why Work Here - **Culture & Values**: Described as “fueled by curiosity, flexibility, and collaboration” with a shared love of travel. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Work Model**: Activity-based working (hybrid) – some roles optimized for office, others for home; all full-time employees expected to spend some in-person time. - **Benefits**: Full medical premium coverage for employee-only plans (some options), dental, vision, Employee Assistance Program (EAP), free Calm subscription, virtual babysitting/wellness support via SitterStream. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Career Development**: Award‑winning development program focused on growing yourself, others, and the business; live and on‑demand learning experiences. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Diversity & Inclusion**: Employee Resource Groups (ERGs) for underrepresented communities; recognized as a leader in LGBTQ+ Workplace Inclusion (2026). [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **Employee Ratings**: 3.6/5.0 on LinkedIn (1,668 reviews); Work‑Life 4.2, Compensation 3.9, Culture 3.9. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Global Offices**: Major hubs in Needham (MA), New York, London, Oxford, Paris, Sydney, Tokyo, Singapore, and many more. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) ## Sources 1. [careers.tripadvisor.com](https://careers.tripadvisor.com/) – Official careers page, mission, benefits, culture 2. [careers.tripadvisor.com/life-at-tripadvisor](https://careers.tripadvisor.com/life-at-tripadvisor) – Life at Tripadvisor, benefits, offices, ERGs 3. [linkedin.com/company/tripadvisor](https://www.linkedin.com/company/tripadvisor) – Company overview, financials, headcount, recent departures, acquisitions 4. [tripadvisor.com](https://www.tripadvisor.com/) – Core platform, reviews count, user base ## Other roles at Tripadvisor - [Executive Escalation Lead](https://feeny.ai/job/executive-escalation-lead-tripadvisor-office-jv05xyyv5b4f) — Office - [Marketing Specialist](https://feeny.ai/job/marketing-specialist-tripadvisor-hamburg-mtv28f7jkwad) — Hamburg, Germany - [Inside Sales Representative | Portuguese Market (Based in Barcelona)](https://feeny.ai/job/inside-sales-representative-portuguese-market-based-in-barcelona-tripadvisor-zeg1ayjgs7dr) — Barcelona, Spain - [Field Sales Representative - North London & Essex](https://feeny.ai/job/field-sales-representative-north-london-essex-tripadvisor-london-h7hh0yx1v07v) — London, United Kingdom - [Customer Experience Improvement Lead](https://feeny.ai/job/customer-experience-improvement-lead-tripadvisor-office-6g0kj8qrxx64) — Office - [Back-end Software Engineer](https://feeny.ai/job/back-end-software-engineer-tripadvisor-reykjavik-7aezk3npx8xg) — Reykjavik, Iceland - [Front-end Software Engineer](https://feeny.ai/job/front-end-software-engineer-tripadvisor-reykjavik-3bw6nf39d296) — Reykjavik, Iceland - [Jr Software Engineer](https://feeny.ai/job/jr-software-engineer-tripadvisor-reykjavik-afwy49kaqsat) — Reykjavik, Iceland - [Supplier Support Advisor/CX Advisor - B2B](https://feeny.ai/job/supplier-support-advisor-cx-advisor-b2b-tripadvisor-oxford-5wwe5gqwnzrw) — Oxford, United Kingdom - [Inside Sales Representative - French Market](https://feeny.ai/job/inside-sales-representative-french-market-tripadvisor-barcelona-eg0np6jvpvkj) — Barcelona, Spain