---
title: 'Customer Care Specialist (Technical Support) at Tryriot'
canonical: 'https://feeny.ai/job/customer-care-specialist-technical-support-tryriot-paris-2rp5rz0vfvpg'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Care Specialist (Technical Support) at Tryriot

- **Company:** Tryriot
- **Location:** Paris, France
- **Work type:** onsite
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/tryriot/7c927657-262e-48ee-8678-ed5337f5c5c0

## Job description

We're a product-first team on a mission to help grow the cybersecurity culture 🔐 We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity. We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment. Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world. Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that. As a Customer Care, you join our Customer Operations team on the front line of client support: you take ownership of clients' most complex, technical requests and resolve them quickly and well. Over time, you also turn the recurring ones into AI automations, helping support scale with our growth.

## What you will do 🤝

- Handle complex tickets via Fin/Intercom (email + chat) : around 75-80 requests handled per week.
- Diagnose and resolve technical issues (configuration, integrations, connectivity, data/reporting), and reproduce bugs when needed.
- Simplify: translate technical topics into clear, understandable language for the client.
- Document reproduction steps and escalate to engineering with the necessary context (via Linear); track bugs and workarounds through to resolution while keeping the client regularly updated.
- Surface product feedback coming from tickets (via Linear) to contribute to product evolution.
- Spot recurring cases and turn them into Fin automations (content, guidance, answers), test their effectiveness, verify improvement, and adjust.
- Keep the internal knowledge base and Help Center up to date, in line with weekly product releases.
- Produce Help Center articles to help customers become more self-sufficient (Riot is a company where the product moves fast).
- Contribute to the continuous improvement of the support team (automation, AI).

## Who you are 🪪

- You have 2+ years of experience in support / tech support / CX, ideally in SaaS / tech.
- You're highly comfortable with tech: you pick up new tools quickly, can configure automations and set up integrations autonomously, and actively use AI in your day-to-day.
- You have a continuous improvement mindset : you're autonomous and results-driven.
- You have professional English and fluent French (written and spoken).
- You have experience with Intercom / Fin or a similar AI support agent.
- You're familiar with automation tools (n8n, Zapier), and the other tools you'll use day-to-day: Linear, Hubspot, Notion.
- You have experience writing and maintaining a knowledge base or Help Center.
- You have strong customer empathy: you anticipate clients' needs and turn every interaction into an opportunity to build trust.
- You don't need to be an expert in cybersecurity, but you're motivated by the mission.

It will be a cultural fit if 🫂

- You're a doer: not afraid to get your hands dirty and get things done
- You have high standards: expect performance to be nothing short of the best
- You are an enthusiastic at heart: exhibit passion and excitement over work

## Why join us at Riot 💜

- Join a healthy-financial company: we're financially strong and highly capital-efficient. Fundraising fuels our momentum, enabling us to scale faster and unlock new growth opportunities
- Contribute to a fast-growing startup with a strong vision and high ambitions, backed by clear business goals. We've tripled our revenue over the past three years, and we plan to grow from €20M to €40M ARR in 2026.
- Experience the energy of a collaborative team in our modern and cosy office located in heart of Paris: Canal Saint Martin

Recruitment process 🎙️

- Screening interview with our TAM (30 min)
- Manager interview with Milan, Head of Customer Ops (45min)
- Onsite case study with Milan and Joséphine, Customer Ops (1h)
- Meet Louis, our Founder! (30 min)

## About Tryriot

## Company Overview
- **One-liner**: Riot is an employee security posture management platform that provides frictionless cybersecurity tools to protect employees from AI-powered cyberattacks.
- **Entity Type**: Private (Series B)
- **Headquarters**: Los Angeles, California, USA (also operates from San Francisco, CA; with a strong presence in France)
- **Founded**: 2020
- **Founders**: Louis C. (Co-founder & CTO), Henry de Roquefeuil (Sales Founding Team, YC W20)

## Core Business
- **Primary industry**: Computer and Network Security / Cybersecurity
- **Target customers**: B2B – serving companies of all sizes, from SMBs to leading global enterprises (protects 2,000,000+ employees)
- **Mission**: To create no-friction solutions that keep employees safe from hackers, making employees the first line of defense.

## Products & Services
- **[Riot Platform]**: An employee security posture management platform that provides real-time monitoring, practical phishing training, a 24/7 cybersecurity hotline, and real-time data breach detection. It automatically syncs with Google, Microsoft, and Okta to maintain up-to-date directory information. The platform delivers a single integrated "Karma" score to track and improve company security posture.
- **[Multi-Language Support]**: Awareness training, simulation, and breach intelligence delivered in 33+ languages.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $44.2 million raised to date
- **Notable Investors/Partners**: Left Lane Capital (led Series B), Base10 Partners (led Series A), Y Combinator (led Seed round). The company has 4 investors in Series B and 10 in Series A.
- **Growth Signals**: The number of cyberattacks targeting employees has grown by 1,275% since the launch of ChatGPT, driving massive demand. Riot protects 2,000,000+ employees. Headcount grew +89.8% YoY, and job postings increased +166.7% year-over-year.

## Competitive Advantages
- **Pioneering real-time approach**: Riot is the first real-time employee cybersecurity monitoring solution, moving beyond traditional annual training to address modern, AI-driven threats.
- **Frictionless, employee-friendly design**: Focuses on user experience and eliminating friction, making security “something employees love” rather than a chore.
- **Strong traction in European market**: Deep talent and customer base in France and across Europe, with expansion into the US.
- **Single, integrated score (Karma)**: Provides a holistic and easily understandable way for organizations to track their security posture.

## Strategic Focus
- **International expansion**: Currently hiring sales and customer success roles across France, Spain, Italy, the UK, and the US.
- **Scaling the platform**: Continued investment in engineering, product design, and GTM engineering to enhance the platform’s capabilities.
- **Mid-market and Enterprise growth**: Active hiring for Account Executives and Customer Success Managers focused on mid-market and enterprise segments.

## Why Work Here
- **Culture**: Described as having a strong office culture with a highly rated work environment. The company invests heavily in building what it calls the “most amazing office to work in.”
- **Remote/Hybrid/Office Policy**: Maintains a hybrid model. Remote work is an option for some roles, but the HQ in Los Angeles has an OnSite workspace. Total offices: 22.
- **Notable Perks & Benefits**:
    - Performance bonuses and employee discounts
    - Diversity, Equity & Inclusion with employee resource groups
    - Generous parental leave and family medical leave
    - Comprehensive healthcare (dental, health insurance, FSA)
    - Tuition assistance, job training and conferences, apprenticeship programs
- **Engineering Culture**: Uses AI tools to support hiring processes. Strong focus on product design and back-end engineering, with active positions for a Senior Product Designer and Backend Engineer.
- **Employee Ratings (4.3/5.0)**: High marks for Career (4.3), with solid scores for Culture (3.8) and Compensation (3.8). Work-life balance rated 3.5.

## Sources
1. [tryriot.com](https://tryriot.com/)
2. [about page](https://tryriot.com/about/)
3. [LinkedIn - tryriot](https://www.linkedin.com/company/tryriot)
4. [Built In - Riot Company Profile](https://builtin.com/company/riot-tryriotcom)
5. [Lever Careers Page](https://jobs.lever.co/tryriot)

## Other roles at Tryriot

- [GTM Chief of Staff](https://feeny.ai/job/gtm-chief-of-staff-tryriot-paris-cdz036k91kwz) — Paris, France
- [Founders' Associate - Strategic Projects Intern](https://feeny.ai/job/founders-associate-strategic-projects-intern-tryriot-paris-sgy2ppqszqmt) — Paris, France
- [Customer Success Manager (CSM) Expansion Mid-Market - Italy & Spain](https://feeny.ai/job/customer-success-manager-csm-expansion-mid-market-italy-spain-tryriot-paris-r5xzbwtxph0z) — Paris, France
- [Backend Engineer / Awareness Team](https://feeny.ai/job/backend-engineer-awareness-team-tryriot-paris-2t4bx7c85e46) — Paris, France
- [Content Manager](https://feeny.ai/job/content-manager-tryriot-paris-wwdfmn1n1wgy) — Paris, France
- [DevOps AWS](https://feeny.ai/job/devops-aws-tryriot-paris-fzjkbsmfdbq6) — Paris, France
- [Senior People Business Partner (HRBP)](https://feeny.ai/job/senior-people-business-partner-hrbp-tryriot-paris-mk6bwhb955df) — Paris, France
- [General Manager SMB](https://feeny.ai/job/general-manager-smb-tryriot-paris-fz2gbz2yrpry) — Paris, France
- [Head of US](https://feeny.ai/job/head-of-us-tryriot-new-york-t80neqgx7tbt) — New York, NY
- [Customer Success Manager (CSM) Expansion Mid-Market - Italy](https://feeny.ai/job/customer-success-manager-csm-expansion-mid-market-italy-tryriot-paris-e9pt1q60e3hf) — Paris, France