---
title: 'Customer Care Team Lead at Lucis'
canonical: 'https://feeny.ai/job/customer-care-team-lead-lucis-paris-8chfjn6cgebm'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Care Team Lead at Lucis

- **Company:** Lucis
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/lucis/60d60262-ed8c-4413-90bb-ddc03e26feaf

## Job description

Making preventive health the default for every human in Europe

The mission At [Lucis](https://lucis.life/?utm_source=career_job_desc&utm_medium=content), we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work [here](https://lucis.life/careers?utm_source=career_job_desc&utm_medium=content).

## The role

Health is complex, personal, and deeply important to our members. As the voice of Lucis clients, you support them throughout their health journey and own member happiness end to end. With rapid member growth, we are hiring our first dedicated Customer Care Team Lead. You will own the member experience end-to-end, stabilize our operational metrics, and build and manage a world-class support team.

## What you will own

Day One: Hands-On Frontline Support

- Frontline Excellence: Personally resolve member and lab partner inquiries via chat and phone, delivering high-touch support from day one.
- Internal Product Mastery: Act as our expert power user, testing our internal OS and advocating for tool improvements that boost operational efficiency.
- NPS & Proactive Care: Design proactive care initiatives to ensure member satisfaction remains consistently best-in-class.

Post-Ramp: Team Scale & Process

- Team Scaling & Playbooks: Build, mentor, and lead a growing support team while writing our core SOPs, escalation pathways, and training guides.
- Cross-Functional Feedback: Turn daily support interactions into structured insights that directly inform product roadmap decisions.

## About you

You’re passionate about the future of human health and want your work to help people stay healthy for longer. You move quickly from idea to execution, take full ownership of what you build, and work best with talented people who care as much as you do. You thrive in fast‑moving environments, learn by doing, and value feedback as a way to continuously improve. You use AI the way others use a calculator: naturally, to go faster and think bigger.

You’ll fit in well if

- Experience: 2+ years in high-volume B2C customer care or support, with a track record of mentoring peers and a readiness to step into your first formal lead role.
- Bilingual Skills: Fluent in both English and French (written and spoken).
- People-First Energy: You bring genuine warmth, high empathy, and enthusiasm to every interaction, turning routine support into remarkable member experiences.
- Phone-First Instinct: You default to picking up the phone whenever a complex issue calls for a personal touch.
- Rigorous Precision: Exceptional attention to detail with zero tolerance for misquotes, incorrect details, or operational errors.

## Nice to have

- Regulated Industry Experience: Prior background in healthtech, fintech, or another high-compliance consumer space where accuracy is critical.
- Startup Mindset: Thrives in early-stage environments with high autonomy, rapid execution, and clear communication.
- Modern Tooling: Practical experience using AI tools to streamline workflows and boost support efficiency.

The process

- Intro call, culture & role fit (20 min)
- Case study interview (30-60 min)
- Deep dive and team chat, on-site (2 hours)
- Reference calls

## How we work

We work together from our Paris hub. We’re passionate about what we’re building and believe the fastest way to create something exceptional is side by side. We’re open to relocation support for the right individuals, and we welcome missionaries who travel to work with us in Paris on a regular basis.

- Rigor without ego: Audits, science, and code all deserve the same high bar.
- Radical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis.
- Velocity over perfection: We ship daily and prefer a good decision today over a perfect one next week.

At Lucis, AI isn't just our product, it's our engine. 100% of our teams are equipped with the best AI agents. You have carte blanche to explore and automate everything that can be, so you can focus exclusively on high-value work.

## About Lucis

## Company Overview
- **One-liner**: Lucis is building Europe’s first AI-driven preventive health platform that combines blood testing with personalised action plans to help people add more healthy years to their lives.
- **Entity Type**: Private (YC-backed, Series A)
- **Headquarters**: Paris, France
- **Founded**: 2025
- **Founders**: Baptiste Debever and Max Berthelot

## Core Business
- **Primary industry**: Healthcare (Preventive health, longevity, healthtech)
- **Target customers**: B2C – health-conscious individuals in Europe who want to move from reactive to proactive healthcare
- **Mission or purpose statement**: “To make preventive health the default for every human in Europe” ([lucis.life/careers](https://www.lucis.life/careers))

## Products & Services
- **Lucis Platform**: An AI-powered preventive health service. Users book a blood draw at certified European labs (Eurofins network), analyse 60–110+ biomarkers, and receive a biological age, personalised scores (energy, inflammation, metabolism, hormones), and a medically reviewed action plan covering nutrition, sleep, supplements, exercise, and mental health. The platform connects to wearables (Withings, Garmin, Oura) for progress tracking and includes an AI chat (“AI doctor” agent). Available as two subscription plans:
  - **Discovery (490€/year)** – Two tests per year across 110+ biomarkers, 11 body systems, full dashboard & AI chat.
  - **Essential (190€/year)** – One annual test with 60 biomarkers, 5 body systems, and a personalised plan. ([lucis.life/press-kit](https://www.lucis.life/press-kit))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $28.5M – $8.5M seed round and $20M Series A (as of June 2026) ([ycombinator.com](https://www.ycombinator.com/companies/lucis))
- **Notable Investors/Partners**: Y Combinator, General Catalyst, Kima Ventures, Motier Ventures, North South Ventures; plus angels including founders of Airbyte, Strapi, Sqreen, WePay, Plato, Veepee, and Zenly ([lucis.life/press-kit](https://www.lucis.life/press-kit))
- **Growth Signals**:
  - Serving 5,000+ paying members across France, Portugal, the UK, and Ireland ([ycombinator.com](https://www.ycombinator.com/companies/lucis))
  - Growing 10% week over week ([ycombinator.com](https://www.ycombinator.com/companies/lucis))
  - Doubled team size in the past year and on track to double again ([lucis.life/careers](https://www.lucis.life/careers))
  - Expanding lab partner network across Europe

## Competitive Advantages
- **AI-native architecture**: An AI “doctor” agent already shipping actionable protocols daily; entire company runs on AI agents for automation and efficiency ([lucis.life/careers](https://www.lucis.life/careers))
- **Comprehensive biomarker analysis**: 110+ biomarkers across 10+ body systems, unmatched breadth in the European consumer preventive health space
- **Full-stack integration**: Certified labs (Eurofins), wearable sync, AI interpretation, and clinical review – all in one platform
- **Data protection**: GDPR compliant and ISO 27001 certified, with strict data standards that build trust ([lucis.life/careers](https://www.lucis.life/careers))
- **Founder-market fit**: Founders combine repeat startup experience with deep domain knowledge in biomarker science and longevity

## Strategic Focus
- **Scale across Europe**: Currently live in France, UK, Ireland, Portugal; aggressively expanding to more markets
- **Product depth**: Enhancing the AI reasoning engine and adding more integrations with labs and wearables to improve the action plan quality
- **Building the “OS” for preventive health**: Shifting from one-time tests to continuous, longitudinal health tracking and automated interventions ([lucis.life/careers](https://www.lucis.life/careers))

## Why Work Here
- **AI-native culture**: Every team member gets unlimited tokens and complete autonomy to automate low-value tasks, freeing time for high-impact work ([lucis.life/careers](https://www.lucis.life/careers))
- **Ownership ethos**: “We hire adults and treat them like owners” – competitive salaries and meaningful equity; you share in the company’s success ([lucis.life/careers](https://www.lucis.life/careers))
- **Flexibility**: Generous, mandatory vacation; wellness stipend; comprehensive health insurance; full access to the Lucis platform (including advanced blood panels) for you and your family ([lucis.life/careers](https://www.lucis.life/careers))
- **Continuous learning**: Budget for books, courses, and conferences; access to experts and mentors from the investor network
- **Work model**: Primarily in-person at the Paris hub; relocation support available for the right candidates; occasional remote flexibility for the right fit ([lucis.life/careers](https://www.lucis.life/careers))
- **Team composition**: Repeat founders, engineers, health science experts – small, ambitious team (currently 17) that moves fast and ships daily ([ycombinator.com](https://www.ycombinator.com/companies/lucis))

## Sources
1. [lucis.life/careers](https://www.lucis.life/careers)
2. [ycombinator.com/companies/lucis/jobs](https://www.ycombinator.com/companies/lucis/jobs)
3. [lucis.life/en/careers](https://www.lucis.life/en/careers)
4. [ycombinator.com/companies/lucis](https://www.ycombinator.com/companies/lucis)
5. [lucis.life/press-kit](https://www.lucis.life/press-kit)

## Other roles at Lucis

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- [Doctors - open applications](https://feeny.ai/job/doctors-open-applications-lucis-paris-7nhkh41j982z) — Paris, France
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