---
title: 'Customer Delivery Manager at Finix'
canonical: 'https://feeny.ai/job/customer-delivery-manager-finix-san-francisco-k797bgtddnv5'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Delivery Manager at Finix

- **Company:** Finix
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-11-21
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/finix/d6544849-9fa4-4a52-93df-4e1cb1c5f071

## Job description

## About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role: Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners.

As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.

You Will:

- Produce and report performance metrics to internal and external stakeholders
- Hold quarterly business reviews with clients
- Participate in internal evaluations of new products or services being considered for the roadmap
- Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
- Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
- Represent and advocate for our customers during internal conversations
- Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
- Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
- Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
- Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
- Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

You Are:

- Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
- Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
- Excited to pursue revenue retention and customer health targets that will make our company successful
- Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
- A strong verbal and written communicator

You Have:

- 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
- Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
- Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
- You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
- Experience with contract renewals and negotiation
- Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
- Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
- Prior knowledge/experience in the payment industry
- Ability to partner with Finix product organization to build world-class features for existing customers

-----------------------------------------

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: Customer Delivery Manager Level: IC3 - IC4 Location: San Francisco Salary Range: $100,000 - 175,000 OTE/yr + Equity + Benefits

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

## About Finix

## Company Overview
- **One-liner**: Finix provides a payment infrastructure platform that enables businesses to accept, process, and manage payments through a developer-friendly API and white-label tools.
- **Entity Type**: Private (Series C, $204M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015
- **Founders**: Richie Serna (CEO)

## Core Business
- Primary industry/industries: Payments infrastructure, Fintech
- Target customers: Fast-growing startups, SaaS platforms, marketplaces, e-commerce businesses, and large-scale enterprises
- Mission or purpose statement: “To build the most accessible financial services ecosystem in history, starting with payments.”

## Products & Services
- **Finix Payment Platform**: An end-to-end, all-in-one payment solution with a universal API and intuitive dashboard. Businesses can accept and embed payments, automate workflows (reconciliation, underwriting, dispute management), manage fees and compliance, and access automated reporting. It supports payments, payouts, recurring billing, risk management, and compliance in a single system.
- **White-Label Tools**: No-code and low-code tools that let businesses embed a seamless, branded payment experience for their own customers.
- **Developer SDKs & APIs**: APIs and SDKs (including for Android) enabling custom payment experiences and integrations with various payment terminal providers.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Total Funding of $204M, with a $75M Series C round raised in 2024. Annual revenue estimated at $10M (per LinkedIn estimates).
- **Notable Investors/Partners**: Acrew Capital (led Series C), Leap Global, Lightspeed Venture Partners, Citi Ventures, Tribeca Venture Partners, American Express Ventures, Bain Capital Ventures, Homebrew, Insight Partners, Inspired Capital, Sequoia Capital, Visa, and Cap Table Coalition.
- **Growth Signals**: Processes billions of dollars in transactions annually. Grew headcount by ~17.3% YoY. Serves customers including Lunchbox, AgVend, Clubessential, Passport, Vroom, and Meadow. Has expanded into Canada and operates across the U.S. and Canada.

## Competitive Advantages
- **Full-Stack Acquirer/Processor**: Finix is a full-stack acquirer processor, meaning it provides the underlying processing infrastructure rather than just a gateway, giving customers more control and access to better margins.
- **Customizability & Revenue Optimization**: Offers hundreds of configuration options and a choice of fee settings to optimize payments profitability, including per-payment-method pricing, transaction volume discounts, and accelerated settlement.
- **Developer-First Approach**: A “get started in hours, not days” API with thorough documentation, a test environment, and a team dedicated to helping customers design solutions.
- **High Reliability & Uptime**: Industry-leading 99.999% uptime guarantee.

## Strategic Focus
- **Global Expansion**: Building the “global operating system for fintech,” with a specific focus on removing technical, regulatory, and compliance barriers to expand access to payments and fintech globally.
- **Product Depth**: Continuing to enhance the platform with more automation, reporting tools, and embedded payment capabilities to serve the full lifecycle of payment operations for growing businesses.

## Why Work Here
- **Culture & Mission**: Focused on breaking down barriers in financial services and making technology accessible. Emphasis on “people-first” culture with values like “act like an owner.”
- **Remote/Hybrid/Office Policy**: Offices in San Francisco (SOMA district) and Chicago (West Loop). Many roles are US-Remote. Specific job postings may be location-specific (e.g., Toronto role in the job description).
- **Compensation & Benefits**: Competitive salary and equity. Benefits include generous paid time off, wellness days, flexible health plans (medical, dental, vision), 100% benefits coverage for employees and dependents, life insurance, and inclusive parental leave.
- **Engineering Culture**: Developer-friendly environment; the company’s own product is an API, so engineers work on solving complex payments and infrastructure problems. Emphasis on owning implementation, best practices, and architecture.

## Sources
1. [finix.com](https://finix.com/)
2. [finix.com/about-finix](https://finix.com/about-finix)
3. [finix.com/careers](https://finix.com/careers)
4. [LinkedIn](https://www.linkedin.com/company/finix-payments)
5. [Jobs.lever.co (Android Engineer Job Posting)](https://jobs.lever.co/finix/921435a1-3d41-4e4b-a6d3-aec375880305)

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