---
title: 'Customer Delivery Manager at Smartly'
canonical: 'https://feeny.ai/job/customer-delivery-manager-smartly-philippines-59f2ex20e0e0'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Delivery Manager at Smartly

- **Company:** Smartly
- **Location:** Philippines
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/smartlyio/jobs/6240469004

## Job description

The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.

As a Customer Delivery Manager at Smartly, you will …

- Manage end-to-end creative delivery process
- Engage and collaborate daily with internal teams
- Create reports and provide insights
- Complete activities according to best practice and SOPs
- Self-manage your time and tasks, prioritize to meet deadlines
- Own creative delivery communication (briefing → production → QA → launch → reporting)
- Confirm and manage timelines and turnaround time (TAT)
- QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
- Build campaign structures (e.g. decision tree), ensure alignment of media and creative
- Ensure creative strategies are deliverable and delivered efficiently
- Utilize industry/platform knowledge for idea generation

We're definitely looking for you, if you ...

- Have flawless written and verbal communication skills
- Have 3+ years of project management experience
- Have 3+ years in digital advertising (must have media background — social/programmatic)
- Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
- Have the ability to negotiate and deliver difficult news to clients/stakeholders
- Have excellent time management, coordination, and prioritization skills
- Have great attention to detail, highly organized, self-starter
- Are able to multitask and meet critical deadlines in a fast-paced environment
- Are a good team player with a positive attitude
- Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup

## About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit [Smartly](http://smartly.io/) to learn more.

The processing of your information is described in our [Candidate Privacy Notice](https://cdn.prod.website-files.com/67ed4ab7f914accf87aa070c/698a11cb716926c1d76c1641_Smartly.io%20Group%20-%20Privacy%20Notice%20for%20Candidates%20-%201_2026.pdf).

## About Smartly

## Company Overview
- **One-liner**: Smartly is an AI-powered advertising technology company that provides a cross-channel platform integrating media, creative, and intelligence to help brands and agencies create, optimize, and scale ad campaigns.
- **Entity Type**: Private (backed by Providence Equity Partners; previously raised venture funding)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising technology (AdTech), AI-powered marketing
- **Target customers**: B2B – brands, agencies, performance teams, creative teams (Fortune 500 and mid-market)
- **Mission or purpose statement**: “Make online advertising easy, effective, and enjoyable across platforms.” (from the Smartly Culture Handbook)

## Products & Services
- **Smartly AI Advertising Platform**: A SaaS platform that unifies creative production, media buying, cross-channel performance analytics, and AI-driven optimization. Supports major media channels including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Providence Equity Partners in December 2019 for ~$222M)
- **Key Metric**: Annual Revenue of $150M (as of recent data) | Total Funding: $222.8M (including a $200M private equity round in 2019)
- **Notable Investors/Partners**: Providence Equity Partners (parent company), Highland Europe, Lifeline Ventures. Partners with major media platforms (Meta, Google, TikTok, Snap, Pinterest).
- **Growth Signals**: 800+ employees (10.3% YoY growth), 700+ brands served, $6B in annual ad spend managed, 800B+ impressions and 300B+ creatives generated annually. Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.

## Competitive Advantages
- Only company recognized as a Leader in Forrester’s Creative Advertising Technologies Wave with PwC-validated results.
- End-to-end platform that bridges creative and media, reducing fragmentation for advertisers.
- Deep, direct integrations with all major social and search platforms, providing unmatched access and speed.

## Strategic Focus
- Continue to expand AI capabilities across creative production, cross-channel orchestration, and real-time performance measurement.
- Grow presence in connected TV (CTV) and programmatic advertising.
- Scale global operations and deepen partnerships with enterprise brands and agencies.

## Why Work Here
- **Culture highlights**: Grounded in Nordic values of trust, autonomy, and work-life balance. Emphasizes ownership, radical candor, and continuous learning.
- **Remote/hybrid policy**: Hybrid/office-based depending on location; offices in Helsinki, New York, London, Berlin, Mexico City, Sydney, Manila, and more.
- **Notable perks**: Early career programs (New Grad, Internships, Launchpad for engineers), global collaboration, and a focus on impact from day one.
- **Engineering culture**: Strong technical teams (227 in technical roles), active in machine learning and platform engineering. Opportunities to work on high-scale systems (800B impressions).

## Sources
1. [smartly.io](https://www.smartly.io/)
2. [Smartly Careers](http://job-boards.greenhouse.io/smartlyio)
3. [LinkedIn – Smartly](https://www.linkedin.com/company/smartly-io)
4. [Smartly Culture Handbook](https://cdn2.hubspot.net/hubfs/1570479/Culture%20Handbook/Smartly.ioCultureHandbook.pdf)

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